Kronos is the global leader in workforce management solutions that enable organizations to control labor costs, minimize compliance risk, and improve workforce productivity. Tens of thousands of organizations in 100 countries – including more than half the Fortune 1000® - use Kronos time and attendance, scheduling, absence management, HR and payroll, hiring, and labor analytics applications. Kronos customers include enterprises large and small across diverse industries worldwide including retail, hospitality, healthcare, manufacturing, public sector, services, and distribution.
Kronos is a privately held company and was founded in 1977. Headquartered in Chelmsford, Massachusetts, Kronos employs more than 4,000 people worldwide.
Kronos is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.
Remote monitoring of Kronos Cloud and hosted environmnets
Remote monitoring of Microsoft Windows 2003/2008/2012 and Linux servers, which includes of Performance, uptime, SQL DB, website status, web based application & server resources
Responding to Alerts on monitoring tools
Identify the root cause and troubleshoot the server performance issues.
Handle Level1 Escalations, and adhere to escalation matrix
Good Administration skills over Windows and Linux OS.
Ensure operating standards are developed, maintained, and adhered to.
Degree in Computer Science. MCP/ MCSE, RHCE and ITIL certification desired.
Minimum of 1-3 years related work experience.
Willingness to work on flexible timings including night shift (24/7)
Working experience on either of the ITSM tool i.e. Remedy, HP Open View or Manage Engine would be preferable.
Should be aware of ITIL framework - Incident, problem and change management.
Underdtanding of SaaS or Cloud based products
ID: 2016-13748