**Job Number**
2594148
**Business**
GE Digital
**Business Segment**
Digital IT & Digital Thread
**About Us**
GE is the world’s Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.
**Posted Position Title**
Lead Technical Project Manager 1 - Business Solutions
**Career Level**
Experienced
**Function**
Information Technology
**Function Segment**
Business Technology
Location(s) Where Opening Is Available India
**City**
Bangalore
**Postal Code**
560066
**Relocation Assistance**
Yes
**Role Summary/Purpose**
IT Operations lead overseeing operations for a suite of global HR Systems applications used for employee life cycle management from Recruiting, Onboarding, Performance Management, Session- C, Compensation, Learning and Exit processes
**Essential Responsibilities**
Lead IT Operations, partnering with IT Program managers, client leaders, end-users and Executive Development Leaders, to drive simplification and IT operations SLA’s
• Champion large-scale process and technology improvement efforts, to provide mutually acceptable, cost effective IT solutions
• Drive operations processes using DevOps model
• Manage a team of resources, comprised of GE employees, contractors and vendors, and conduct status reviews with senior leadership
• Lead programs and projects in support of the strategic initiatives related with incident reduction, simplification, process excellence, security and compliance
• Evaluate emerging technologies for performance improvement and monitoring to help world class operations and end user experience
• Partner with IT program managers to drive operations processes across applications
• Accountable for operational excellence, with duties including monthly production release, feasibility, cost benefit analysis, prioritization, initiation, execution & closure for all operations
• Prepare and present operations plans, status reports, and cost/benefit studies
• Ensure the quality and delivery of the SLA’s by partnering with the IT solution providers and GE Corporate IT Program Managers
• Champion quality methodologies and identify opportunities to improve internal processes, application availability and performance
• Support, advise, assist, guide and resolve IT issues for client leaders and end-users
**Qualifications/Requirements**
• Engineering/MBA degree or related from premier institutes
• 8+ years’ experience in Information Systems
• Strong technical skills in the areas of web technologies, oracle, SOA
• Strong analytical skills – strong problem solving skills, communicates in a clear and succinct manner and effectively evaluates information / data to make decisions, anticipates obstacles and develops plans to resolve
• Experience in the integration with and/or management of externally-hosted 3rd Party Software as a Service applications
• Experience of working in a shared services model
• High level of energy and enthusiasm, with ability to thrive in a rapidly changing environment
**Desired Characteristics**
• Strong team player – collaborates well with others to solve problems and actively incorporates input from various sources
• Demonstrated customer focus – evaluates decisions through the eyes of the customer, builds strong customer relationships and creates processes with customer viewpoint
• Change oriented – actively generates process improvements, supports and drives change, and confronts difficult circumstances in creative ways
• Ability to develop and maintain effective client relationships
• Awareness about service oriented architecture
• Six Sigma / ITIL / PMP certified
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