About IBMIBM is transforming to lead. Join the next generation of innovators, inventors and entrepreneurs who are changing the very way the world works. Use breakthrough Cognitive computing to help doctors transform patient care, bankers reduce risk, businesses extract critical insights and clinicians diagnose and treat rare pediatric diseases. There is no better place to launch or further your career. Business Unit Introduction:IBM Global Technology Services (GTS) helps clients plan, implement and manage an efficient, resilient, flexible IT infrastructure. IBM GTS is the partner of choice for infrastructure services – be it transformational outsourcing tied to business outcomes or integrated managed services or discrete services. Who you are:
+ You will have to apply your deep expertise in designing, running and monitoring the infrastructure to support lotus notes servers.
+ Aside from this you will be supporting experience in large scale lotus infrastructures with multiple middle ware products.
What you’ll do:
+ Provide technical support in order to ensure a high degree of Customer Satisfaction through SLA & Process Compliance.
+ The emphasis would be on skills like:
+ Proactive Metrics and Improvement¿Monitoring proactive server alerts and sensitize them and resolve it in best possible way¿Work on Severity 1 / Severity 2 / Severity 3 incidents and fix them ASAP
+ Proven Technical Solution Engineering¿Customer sensitivity and Rapid Response
+ Proactive and Clear Communication¿Quality & Process Compliance Technology Knowledge Areas –
+ AIX/Linux server administration¿Lotus Domino V7, 8, 8.5.x administration
+ Backup – Veritas, IBM Tivoli, NTBackup¿Lotus Domino Administration
How we’ll help you grow:
+ You’ll have access to all the technical and management training courses you need to become the expert you want to be
+ You’ll learn directly from expert developers in the field; our team leads love to mentor
+ You have the opportunity to work in many different areas to figure out what really excites you
+ Relevant experience of 7+ years in Lotus Domino server.
+ Antivirus – Trend, Symantec, Mcafee¿Email Archiving software¿Knowledge on Lotus Sametime 7.5/8.x
+ Knowledge on product upgrades¿Knowledge on domino security
+ Product awareness & Third Party Tools
+ Sound experience with Windows server Administration/Unix Server Administration
Client Innovation Center (CIC)