Amazon, a Fortune 500 company based in Seattle, Washington, is the global leader in e-commerce. Since Jeff Bezos started Amazon in 1995, we have significantly expanded our product offerings, international sites, and worldwide network of fulfillment and customer service centers. Today, Amazon offers everything from books and electronics to tennis rackets and diamond jewelry. We operate sites in Canada, China, France, Germany, Italy, Japan, Spain and United Kingdom and maintain dozens of fulfillment centers around the world which encompass more than 26 million square feet.
Amazon has great opportunities for professionals wishing to pursue a career as a leader in Operations. We know that learning through experience is what transforms talented people into great leaders. Our Operations environment presents the candidates with great challenges in dealing with front line management, and driving scalable and continuous improvements across our transportation teams at locations throughout India.
Amazon’s Last Mile Analytics & Quality team is looking for an enthusiastic, customer obsessed, Program Manager to manage projects, implement and improve metrics, improve Off-Manifest & Invoice quality globally.
To be successful in this role, you need a passion for making data driven decisions which will have direct impact on the customer experience. Some keys to your success are the ability to be an effective communicator to various audiences. The ability to remain flexible and adept to learning new tools and systems is instrumental your role on the team. Our environment is deadline driven, fast paced and requires you to be detail-oriented and comfortable interacting or working with multiple teams (business and technical).
The ideal candidate has a background of running large, cross-functional projects. The candidate is as comfortable working on high-level strategy and design, as they are rolling-up their sleeves and working on implementation. They have demonstrated the ability to build customized logistics solutions, drive process improvement, standardize procedures and eliminate the root cause of defects within current systems. This job will require strong communication skills while having the ability to work independently in a high pressure, and often ambiguous, work environment. Candidate must be flexible with hours and travel. Passion and drive for customer service is a must.
Major Responsibilities:
+ Use data analyses and statistical techniques to develop solutions to improve customer experience and to guide business decision making
+ Identify predictors and causes of business related problems and implement novel approaches related to forecasting and prediction
+ Identify, develop, manage, and execute analyses to uncover areas of opportunity and present written business recommendations
+ Collaborate with multiple teams as a leader of quantitative analysis and where you develop solutions that utilize the highest standards of analytical rigor and data integrity
+ Analyze and solve business problems at their root
Requirements:
+ Bachelor's degree required.
+ 3+ years supply chain, transportation operations, and/or project management experience
+ Proven problem solving and project management skills
+ Demonstrable problem-solving, mathematics and analytical skills using data to drive decisions in a business environment
+ Demonstrated ability to work in a fast-paced deadline-oriented work environment
+ Experience in writing SQL queries and mining databases
+ Up to 25% travel
Professional traits necessary for Amazon leaders:
+ Exhibits business judgment
+ Has relentlessly high standards
+ Dives deep and is result oriented
+ Thinks big and has convictions
+ Works in a fast-paced environment where continuous innovation is desired and ambiguity is the norm
+ MBA from Top Tier College
+ Experience with Six Sigma/ Lean, Operational Excellence Black Belt certification desired
+ Experience as a transportation customer as well as a transportation provider
+ The ability to use both formal and informal influencing skills across Amazon's cross-matrix organization is critical to the success of this role
+ Possess excellent business judgment, strong written and oral communication skills, and a practical, common sense approach to getting things done
+ The right candidate thrives in a high energy environment where tactical and strategic activities are expected to be driven in parallel
+ High attention to detail and proven ability to manage multiple, competing priorities simultaneously
+ Experience with analysis tools like R Studio, Tableau etc
+ Solid project management skills
AMZR Req ID: 415814