Title: Tech Helpdesk Analyst
Location: Philippines-National Capital Region-Manila
Job Number: 14018255
Xerox is the world''s leading enterprise for business process and document management. Its services, technology, and expertise enable workplaces - from small businesses to large global enterprises - to simplify the way work gets done so they operate more effectively and focus more on what matters most: their real business. Xerox offers business process outsourcing and IT outsourcing services, including data processing, healthcare solutions, HR benefits management, finance support, transportation solutions, and customer relationship management services for commercial and government organizations worldwide. The company also provides extensive leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. Xerox serves clients in more than 160 countries.
For more information, visit www.xerox.com, www.news.xerox.com, www.realbusiness.com or www.xerox.com/businessservices. If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, apply today. May perform one or more of the following: Troubleshoots via the phone hardware, software, and network operating problems and involves technical resources to ensure resolution. Applies understanding and knowledge of information systems products and services to assist users. Identifies, investigates and researches user questions and problems as well as isolating and resolving information systems problems. Coordinates referrals to appropriate technical, professional, or service personnel. Receives and prioritizes issues and forwards using appropriate escalation procedures. All other duties as assigned. In addition to the above duties, the higher levels within this job family may also perform the following: Provides functional or task leadership Coordinates special projects and system upgrades Briefs customers and/or management on the status of resolution efforts Serves as a technical advisor to users with complex systems issues by resolving or conferring with technical personnel Recommends system or process improvements, including procedures, training, and enhanced documentation Participates in formulating and administering company policies and developing long-range goals and objectives. Capitalizes on opportunities and manages risk. Directs and coordinates activities of functions or business units for which responsibility is delegated to further attainment of goals and objectives. Takes long-term view and builds a shared vision with others, acts a catalyst of organization change. Influences other, translates vision into action. Reviews analysis of activities, cost, operations, and forecast date to determine business unit progress toward stated goals and objectives. Selects, develops, motivates, and deploys staff of highly competent executives, managerial, and professional employees to effectively support the functions of the divisions. Xerox Business Services, LLC is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by Federal or State law or local ordinance. People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox Business Services, LLC may request such accommodation(s) by sending an e-mail to accommodations@xerox.com . Qualifications: Virtual/work from home?