**DASO Contract / Order Specialist & Order Coordinator**
Description
Xerox is the world's leading enterprise for business process and document
management. Its services, technology, and expertise enable workplaces - from
small businesses to large global enterprises - to simplify the way work gets
done so they operate more effectively and focus more on what matters most:
their real business. Xerox offers business process outsourcing and IT
outsourcing services, including data processing, healthcare solutions, HR
benefits management, finance support, transportation solutions, and customer
relationship management services for commercial and government organizations
worldwide. The company also provides extensive leading-edge document
technology, services, software and genuine Xerox supplies for graphic
communication and office printing environments of any size. Xerox serves
clients in more than 160 countries. For more information, visit www.xerox.com , www.news.xerox.com , www.realbusiness.com or www.xerox.com/businessservices .
Position Summary
The Two DASO Contract / Order Processing
Specialists and the Two DASO Order Coordinators in the Base billing Center of
Excellence (COE) are responsible for the timely and accurate processing of BAAO
customer order agreements and contracts submitted by Sales for sold, leased, or
rental equipment. They are accountable for achieving business objectives while
maintaining a focus on customer and sales satisfaction.
Essential Functions (Contract / Order
Processing Specialists)
· Responsible for the timely edit validation and processing of
equipment order agreements received from the sales organization.
· Resolve order quality issues to ensure orders can be processed
within policy guidelines.
· Partner with sales and other internal resources to acquire
necessary information to enable accurate processing.
· Complete
the financial installation and cancellation of equipment in Xerox systems.
· Contribute
to a cooperative team environment in order to meet department deadlines and
goals.
· Ensure
adherence to all business policies and procedures.
Essential Functions in addition to those
above (Order Coordinators) Office Depot & Staples
· Control / Input ValuQuix orders
· Ensure the DASO order email box is accessed multiple times each
day and all orders processed
· Log all order / removal requests to tracking documents located on
the DASO share point site
· Follow up on all issues, keeping sales team informed of resolution
required and progress
· Process CRID updates (customer requested delivery dates) as needed
· Ensure all orders are completed accurately and documentation is
stored
Qualifications
· 12 months prior Xerox Customer Business Rep (CBR) experience.
· Fluent in English, both written & verbal
· Associate or Bachelor’s Degree desired.
· “Back office” support in corporate or other financial institutions.
· Excellent written & verbal communication skills.
· Ability
to acknowledge and respond to inbound sales inquiries including use of problem
solving and communication of findings.
· Proficient with Microsoft Office (Outlook, Word and Excel).
· Demonstrates strong critical thinking, problem solving and
analytical skills.
· Effective at managing multiple priorities with attention to detail
and responsiveness.
· Team & action oriented self-starter.
· Ability to work in a fast paced environment and be able to project
a positive attitude and flexible nature.
· Strong customer advocate with proven customer relationship
management skills
Core Work Hours:
· Mon
– Fri, 8am – 5pm CST
· For month end and quarter end, ability to work flexible hours
(7:00am-11:00pm CST) and Saturday’s/US & Local Company Holidays to support
peak processing requirement
Candidate Education:
Minimum High School Diploma / (GED) / Secondary School GCSE or equivalent
Preferred Associate Degree / College Diploma /Cegep / A Levels Degree requirements vary by region
Candidate Background:
Minimum Able to plans and organize work so the Service Level Agreement objectives are realized
Minimum Maintains positive work relationships with members of other teams to ensure compliance with cross-team responsibilities
Minimum Assists in establishing and maintaining strong, collaborative relationships with internal and external customers to identify additional ways to be of service and ensure customer satisfaction
Minimum Knowledge of complex accounting and finance practices
Minimum Proven ability to work under pressure handling multiple tasks to ensure timely completion of all activities
Minimum Demonstrated analytical and problem solving ability
Minimum Versatility, flexibility, and a willingness to work enthusiastically within an environment of changing priorities
Minimum Strong organizational, problem-solving, and analytical skills.
Minimum Excellent organisation and time management skills.
Minimum Significant previous experience successfully handling customer queries face to face or telephone
Minimum Experience using computer applications used in performance of role
Minimum Excellent systems literacy knowledge – MS Office, Excel, Word, Internet, Web Conferencing
Minimum End to end understanding of relevant work processes
**Job:** *Accounting*
**Organization:** *Human Resources Europe-X000000137*
**Title:** *Base Billing DASO CBRs (Accounting Associate IV)*
**Location:** *Guatemala-Guatemala-Guatemala City*
**Requisition ID:** *17000200*