Xerox is the world's leading enterprise for business process and document management. Its services, technology, and expertise enable workplaces - from small businesses to large global enterprises - to simplify the way work gets done so they operate more effectively and focus more on what matters most: their real business. Xerox offers business process outsourcing and IT outsourcing services, including data processing, healthcare solutions, HR benefits management, finance support, transportation solutions, and customer relationship management services for commercial and government organizations worldwide. The company also provides extensive leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. Xerox serves clients in more than 160 countries. For more information, visit www.xerox.com, www.news.xerox.com, www.realbusiness.com or www.xerox.com/businessservices.
If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, apply today.
Sr. Desktop Engineer
Environment:
Support large multinational client operating 4000 remote locations and over 100,000 endpoint devices.
Job Description:
The Sr. Desktop Engineer will be responsible for the architecture, design, integration and implementation, operation, and support of enterprise-wide desktop services. The Sr. Desktop Engineer will be the Subject Matter Expert (SME) for desktop imaging solutions. The Engineer must have extensive experience with Microsoft Operating Systems (XP Embedded, W7, W7 Embedded, W8) and COTS products along with a solid working knowledge of desktop computing environments. The engineer will develop new desktop imaging solutions and provide expertise in implementing automated solutions for all aspects of imaging and customization. The Engineer will build and maintain based on the ITIL framework.
Education/Certifications/Experience:
• Bachelor’s degree in computer science or a related subject or professional certifications that demonstrate advanced desktop management knowledge is a plus.
• MCITP / MCP / MCTS a plus
• ITIL v3 Foundations certified
• Minimum seven years of demonstrable experience in desktop engineering, architecture and IT support, with technical proficiency in operating systems and desktop image management.
Required Skills:
• Strong and demonstrated enterprise experience in desktop troubleshooting, problem diagnosis, migration planning, design and implementation.
• Strong troubleshooting skills with various COTS products.
• Strong demonstrated experience with Active Directory and laptop/desktop/printer hardware architecture.
• Strong demonstrated experience in end-user device technologies, security tools, desktop deployment and utilities related to desktop service.
• Experience in collaboration technologies including products such as SharePoint and Instant Messaging, etc.
• Evaluate, work with vendors and new technology, and test and create custom software distribution packages using PowerShell, MSI\MST technologies, InstallShield, AutoIT, Active Directory Group Policies and triggered scripts (login, logoff, etc.)
• Ability to represent EUC Engineering team on projects.
• Proven expertise at the enterprise level in the management, design, development and deployment of integrated desktop solutions including overall architecture for AD synchronization and policy management services
• Matches IT product offerings with the business needs and develop solutions to complex customer requirements
• Evaluate future state and leading edge technologies and provide detailed recommendations on adoption of these technologies.
• Responsible for engineering complex integrated services for the desktop, as well as integrated end-user systems that operate with other networked services
• Leads evaluation of new product features or upgrades.
Technologies:
• Altiris, LanDesk, SCCM, IBM Endpoint Manager (BigFix)
• Visual Basic, .Net, C , PHP, HTML, PowerShell, MSI\MST technologies, InstallShield, AutoIT
• XML file manipulation
• App-V /VMware
• Active Directory and Group Policy
• WinPE
KEY PERSONAL SKILLS:
• Diligent and accurate worker
• Excellent communication skills both written and verbal
• Ability to work well under pressure within a team and also as an individual
• Extensive knowledge of all aspects of computing, including both software and hardware
• Conscientious and self motivated
• Have a customer focused, service orientated approach
• Proven organisational and time management skills
• Ability to communicate and interact well at all levels
• Understanding of product licensing both standalone and corporate wide
• Ability to gather customer requirements and engineer solutions
All other duties as assigned.
/Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to accommodations@xerox.com. Be sure to include your name, the job you are interested in, and the accommodation you are seeking./
**Job:** *Service Delivery, Client Network Services*
**Organization:** *MEHT*
**Title:** *Senior Desktop Engineer - Gaithersburg, MD*
**Location:** *Maryland-Gaithersburg*
**Requisition ID:** *15008976*
**Virtual/work from home?** *No*