*About Xerox*
Xerox Corporation is a $22 billion leading global enterprise for business process and document management with over 140,000 employees serving customers in 160 countries. Through its broad portfolio of technology and services Xerox provides the essential back-office support that clears the way for clients to focus on what they do best - their real business.
Headquartered in Norwalk, Connecticut, Xerox provides leading edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. Xerox also offers extensive business process outsourcing and IT outsourcing services, including data process, HR benefits management, finance support and customer relationship management services for commercial and government organisations worldwide.
*The Role*
The role holder works as part of the service delivery team that is aligned to one or more customers. He/she will have focus on the following:
· Delivery of service that meets SLA and delights the customer/(KPI: SLA achieved & high customer satisfaction)/
· Supporting the achievement of productivity improvements/(KPI: Value for customer & enhanced margin)/
· Contributing to service transformation and business growth/(KPI: Further profitable service revenue)/
/· /Developing strong relationships and networks/(KPI: Strong network in place & network used effectively to ensure service excellence)/
/· /Developing people/(KPI: Evidence of people development)/
The work undertaken by the role holder is completed in line with the Service Level Agreement and Statement of Work relevant for the customer.
(The role typically has people management responsibilities, often across multiple sites/customer locations.)
*As a Creative Account Manager your main responsibilities will be:-*
· Supporting the account mgmt. PH team to achieve customer expectations and Xerox revenue/profit opportunities in a planned way i.e. through Marketing Activity/Strategy Plan/GREAT values set out by the SDM.
· Act as point of contact for Creative Services and when required, handoff complex jobs to Telf.
· Interpret design briefs and complex requests.
· Attend briefing meetings as required.
· Support new business and account growth opportunities, working with the SDM to convert to sales prospects.
· Support Innovation Projects and Initiatives.
· Assist SDM to review customer and Xerox processes.
· Support customer enquiries and work with project management and SME’s where applicable.
· Provide input to Statement of Works in alignment with agreed processes and ensure sign off via SDM/CSDM and client before progressing.
· Support administration and development of Mktport and DMS.
· Accountability for producing services within allocated timeframes and within budget and continued customer satisfaction with the service.
· Responsibility for quality and strict adherence to corporate styles and guidelines
· Ensuring the feedback from the customer is communicated to the DC SME’s
· Supporting the development of CS team members and other relevant service delivery teams to achieve Service Level Agreement (SLA)
· Review performance against SLA’s and KPI’s (Key Performance Indicators) e.g. value add, cost savings, resource utilisation, efficiency gains etc.
· Involvement for issue resolution for internal and external issues
· Achievement of excellence in design and cost and expanding the levels of service
· Ensure compliance with Xerox governance standards.
· (People management and development responsibility, including, induction, training and effective performance management processes, H&S compliance, staff motivation etc.)
* *
*As a Creative Account Manager your skills and qualifications would include:-*
· Successful track record in customer facing roles
· Evidence of having improved customer satisfaction and implemented productivity improvement
· Demonstrable experience of building and sustaining strong relationships at various levels both internally and externally.
· Design, Composition and Print industry experience.
· Ability to manage and deliver against multiple tasks in fast paced environment – with timely completion of these activities.
· Familiar with document production techniques
Ability to convey concepts and ideas effectively to a variety of audiences
*In return Xerox will offer you a competitive package which is subject to your experience. Along with a supportive environment and the opportunity to grow your career.*
*Diversity*
At Xerox, we believe diversity goes beyond race and gender. It celebrates and values differences in age, outlook, cultural background, lifestyle, physical ability and sexual orientation. We have been rated as one of the Top 10 companies in hiring minorities, women, disabled and gay and lesbian employees. We welcome applications from individuals with disabilities and will look to make reasonable adjustments or find alternative solutions to accommodate any disabilities wherever possible.
/Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard//to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox in the U.S. may request such accommodation(s) by sending an e-mail to//accommodations@xerox.com/////
**Job:** *Client Relationship Management / Service Delivery*
**Organization:** *Technology Business*
**Title:** *Creative Account Manager*
**Location:** *GBR-City Of Bristol*
**Requisition ID:** *14038422*