Technical Helpdesk Associate with English and Italian Language in Krakow(
# Job Number:
14016631)
## Primary Location
Poland-Malopolskie-Krakow
##
Description
*Xerox Corporation is a $22 billion leading global enterprise for business process and document management. Through its broad portfolio of technology and services, Xerox provides the essential back-office support that clears the way for clients to focus on what they do best: their real business. Headquartered in Norwalk, Conn., Xerox provides leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. Xerox also offers extensive business process outsourcing and IT outsourcing services, including data processing, HR benefits management, finance support, and customer relationship management services for commercial and government organizations worldwide.*
**Technical Helpdesk Senior Associate with Italian and English**
Kraków
Do you dream about an interesting and rewarding job in an international company? Are you self-confident and open for new challenges? Feel free to take the opportunity to work with Xerox.
Xerox is looking for candidates to join a project based in our Krakow office. If you would like to start a career in Technical Helpdesk area and make advantage of using foreign languages - feel free to apply!
**Primary Duties and Responsibilities:**
* To provide 1st line technical support; answering support queries via phone, email, web and Chat.
* Support must be provided in Italian and English
* To maintain a high degree of customer service for all support queries and adhere to all service management principles
* To take ownership of user problems while following procedure and be proactive when support the client even in a crisis situation
* Support users in the use of Computer equipment by providing necessary training and advice
* To allocate more complex calls to the relevant 2nd level Support members
**Requirements:**
* **Relevant experience would be an advantage but is not a must as we will provide training**
* Fluent in Italian
* Good English
* Must be willing to work with a team
* Strong problem solving abilities and assertiveness
* Ability to work weekends per scheduled rotation, if applicable
* Ability to work outside of scheduled shift , if applicable, for training or emergency
* staffing issues
* Advanced knowledge of Microsoft Operating systems and product line would be an advantage
* Experience with remote control software and protocol would be an advantage
* Hands on PC, printer, and other hardware experience strongly preferred; mobile devices, terminals, routers, etc.
* Strong understanding of desktop applications would be an advantage
* Basic networking experience with Novell and NT administration would be an advantage a
* Microsoft, Novell, WAN certifications a plus would be an advantage
**_We Offer:_**
* Attractive salary and Benefits Program
* Career plan with good opportunities to grow inside the company
* Friendly international environment
* Private medical care
* Life insurance
**If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, apply today.**
*Xerox Business Services, LLC is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by Federal or State law or local ordinance. People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox Business Services, LLC may request such accommodation(s) by calling 1-866-419-2226 or by sending an e-mail to*_accommodations@xerox.com__._
##
Qualifications
*Primary Location:* Poland-Malopolskie-Krakow
*Req ID:* 14016631