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*Job Title: QIP, DNS, DHCP, GSS/GTM Engineer*
QIP, DNS, DHCP, GSS/GTM Engineer is tasked with supporting the Disney QIP/GTM environment, which includes working with internal Xerox team members as well as Disney team members and other entities which Disney has contracts. Individual must have excellent multi-tasking and organization skills. Some travel maybe required in support of the job requirements.
*Roles*
· Must have good communication skills including written and oral skills
* Represent Changes in Disney CABs as necessary
* Troubleshoot QIP, DNS, DHCP, GSS/GTM issues
* Execute assigned work in a timely manner
*Responsibilities*
· Trouble ticket investigations, root cause analysis, resolution, implementing, measuring, and improving all processes, procedures, and activities required to ensure maximum availability, utility, flexibility, and responsiveness of the production environment.
· Supporting a complex DNS/DHCP/GTM environment, incident resolution, providing subject matter expertise to other team members
· Driving improvements and ensuring the highest degree of resilience and top tier support.
· Must be able to take ownership of issues and drive through to resolution across a complex, global enterprise environment.
· Must have strong understanding of internetworking technology principles with demonstrated expertise in IPV4/IPV6, DNS/DHCP, BIND.
* Execute trouble tickets (RMs) in a manner that is compliant with SLAs’.
* Resolve incidents (IMs) in a manner that is compliant with SLA’s.
* Creates RFC’s in a manner that is compliant with documented processes.
* Ensure RFC’s are approved in a timely manner ensuring RM’s are completed on time.
* Ensures changes are made to production equipment only through an open or latent RFC.
* Coordinate work with other teams and team members as necessary. Examples:
o Internal and External DNS changes need to be coordinated.
o If IP address are changing and the work is done in the DMZ, then coordinate work with the firewall team
* Maintain health of QIP master server(s)
* Maintain health of remote DNS/DHCP server(s)
* Review QIP KPI documents and fix or assign RM work to the appropriate teams. Examples:
o Add addition DHCP scope to subnets
o If subnet is out of space open an RM to the appropriate Xerox team or BDS if Disney to change the IP address space size (convert from a /27 to a /26, etc).
* Maintain the health of the GSS and GTM hardware and services.
* Annually validate and ensure all QIP and GTM systems are under maintenance.
* Understand DRDs for assigned work (DRD – Design Review Document)
* Participate in internal and external project meetings
* Perform hardware /software refresh per contract terms.
· Ensure all assigned and active RMs are communicated to manager for review/reassignment prior to being Out of Office (OOO)
*Deliverables*
* Close completed RM’s, IM’s and RFC’s in a timely manner
* Proved information required for RCA’s (Root Cause Analysis)
* Provide a list of hardware and software running on QIP, DNS, DHCP, GSS/GTM servers on an annual basses to management for maintenance quote generation and verification
* Provide tasks, task order and resource requirements necessary to perform project work
* Ensure Servers are at correct patching levels per Disney standards
*Qualifications*
· 3-6 years of deep technical experience working on large environments
· High degree of experience in the day to day configuration and Sr. level troubleshooting of DHCP, DNS, and DDNS.
· High understanding of scripting (Perl, Shell, Korn, Bash).
· Experience with DNS platforms (QIP, BIND, Infoblox).
· Experience analyzing DNS Caches (configurations, tuning) and analyzing "time to live" for optimal browsing performance.
· Experience analyzing TCP dumps (packet analyzer that runs under the Linux command line and allows the user to intercept and display TCP/IP).
· Network Protocol experience in DNS/DHCP and IP Management application support.
· Experience in installing, configuring, and troubleshooting DHCP/DNS suite of products in a large distributed environment.
· Knowledge of creating & modifying DNS zone files manually (forward and reverse zones).
· Experience in monitoring address utilization to manage capacity of IP Address space
· Experience working across multiple disciplines (Servers, Desktop, LAN, WAN).
· Experience working in a fast paced environment and be on call for after-hours issues as needed.
· ISC DNS Certification preferred, CCNP is a plus.
Excellent communication skills in English
/Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to accommodations@xerox.com. Be sure to include your name, the job you are interested in, and the accommodation you are seeking./
**Title:** *QIP DNS/DHCP Engineer*
**Location:** *Florida-Celebration*
**Requisition ID:** *14043131*
**Virtual/work from home?** *Yes*