*About Xerox*
Xerox Corporation is a $22 billion leading global enterprise for business process and document management with over 140,000 employees serving customers in 160 countries. Through its broad portfolio of technology and services Xerox provides the essential back-office support that clears the way for clients to focus on what they do best - their real business.
Headquartered in Norwalk, Connecticut, Xerox provides leading edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. Xerox also offers extensive business process outsourcing and IT outsourcing services, including data process, HR benefits management, finance support and customer relationship management services for commercial and government organisations worldwide.
*The Role*
· Data entry and maintenance either manually or using mass-upload tools.
· Ticket management and resolution via Solution Manager
· Analyse shortcomings of agreed quality measures, propose and drive activities to get the quality measures back to the desired state
· Maintenance & Governance activities regarding selected data objects (Business Partner Master Data).
· Owner of EBD Process Design and Procedure Guide documentation keeping them up-to-date and take an active part in relevant Change Requests
· Working on Data Quality programmes for selected data objects.
· Governance of common design principles.
· Data Coherence & Privacy – Align data standards to Xerox Corporate Framework setting regarding data coherence and data privacy.
· Ensuring attainment of EBD SLAs on Solman ticketing system
· KPI report analysis and reporting on respective data object area
* *
*As an Application Support Analyst your main responsibilities will be:-*
¨ BusinessPartnerMaster Data set up and Maintenance according to Business requirements either via manual data entry or tools/mass-upload programs.
¨ Monitor and manage the Solution Manager Ticket Tool. Adhere to agreed SLAs.
¨ Involvement in Testing of Change Requests as and when required
¨ Implement Changes in Test and Production environments as per test plan
¨ Establish robust governance processes for the effective and common use of master data objects
¨ Maintenance of specific data objects on their own, or guide & monitor maintenance work being outsourced to 3rdparty organisation
¨ Analyse shortcomings of agreed quality measures, propose and drive activities to get the quality measures back to the desired state
¨ Owner of EBD Process Design and Procedure Guide documentation keeping them up-to-date and take an active part in relevant Change Requests
¨ Identify common design principles, trace them back to details as listed in the PDD’s, Data Design Documents and Solution Design Documents, alert any activities which are leading to a deviation and make this transparent to all levels of Xerox Executives
¨ Active member in LSS projects for data objects in the relevant area
¨ Set up, monitor and improve procedures for data object set-up and maintenance activities; establish & survey SLA’s & KPIs
¨ Work with functional consultants to develop and process mass upload programs and LSMW.
¨ Esap Reporting for the specific area.
¨ Support Regression Testing of Maintenance Releases, as and when they occur, and monthly changes in line with Change Management schedule
¨ Support ad hoc testing requests in line with business changes
¨ Involvement in scoping EBD requirements for new CRs and identifying EBD activities to execute
¨ Establish quality measures, meaningful reporting, distribute and advise on key figures
¨ Support initiatives from Business Relationship team accordingly
• Experience with SAP systems required and other non-Esap systems desirable. • Well proven process and procedure definition expertise • Good verbal and written communications skills • Experience in tools to analyse tickets and setting up corrective actions • Experience in data analysis and reporting • Pro-active approach to problem resolution • Conceptual abilities to drive future improvements • Expert Excel, V-look up, VB and Access DB levels required • Experience in SQL desirable In return Xerox will offer you a competitive package which is subject to your experience. Along with a supportive environment and the opportunity to grow your career. Diversity At Xerox, we believe diversity goes beyond race and gender. It celebrates and values differences in age, outlook, cultural background, lifestyle, physical ability and sexual orientation. We have been rated as one of the Top 10 companies in hiring minorities, women, disabled and gay and lesbian employees. We welcome applications from individuals with disabilities and will look to make reasonable adjustments or find alternative solutions to accommodate any disabilities wherever possible.
**Job:** *Client Relationship Management / Service Delivery*
**Organization:** *Human Resources Corp*
**Title:** *Application Support Analyst - European Business Data-Based in Uxbridge*
**Location:** *GBR*
**Requisition ID:** *14042936*
**Virtual/work from home?** *No*