Eligibility Specialist - Hearings and Appeals (Wayne RCC)(
# Job Number:
14016279)
## Primary Location
United States-Indiana-New Castle
##
Description
Xerox is the world''s leading enterprise for business process and document management. Its services, technology, and expertise enable workplaces - from small businesses to large global enterprises - to simplify the way work gets done so they operate more effectively and focus more on what matters most: their real business. Xerox offers business process outsourcing and IT outsourcing services, including data processing, healthcare solutions, HR benefits management, finance support, transportation solutions, and customer relationship management services for commercial and government organizations worldwide. The company also provides extensive leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. Xerox serves clients in more than 160 countries. For more information, visit www.xerox.com, www.news.xerox.com, www.realbusiness.com or www.xerox.com/businessservices.
If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, apply today.
**_Job Responsibilities_**
* _Completes pre-hearing conferences with clients who are appealing the eligibility decisions for FS, TANF, Hoosier Healthwise, Medicaid A B or D and IMPACT._
* _Reviews cases under appeal to ensure that case information was gathered and processed in a complete and accurate manner in accordance with State policy._
* _Enters client data into the ICES system_
* _Assists clients with understanding their rights and responsibilities under the appeals process._
* _Documents verification of eligibility into the ICES system and summarizes case activity on CLRC or CLSC screens_
* _Documents all hearing related information and activity in ICES and FACTS systems._
* _Works assigned alerts, and incoming documents daily_
* _Answers customer questions regarding appeals and appeals process._
* _Prepares and presents a hearing exhibit packet for a fair hearing as a representative of the state of Indiana._
* _Completes all corrective actions on second party review, Quality Assurance or Quality Control errors_
* _Completes policy quizzes and Random Moment surveys timely_
* _Additional duties may be assigned as required by business needs_
**_REQUIREMENTS/QUALIFICATIONS:_**
*High School Diploma/GED*
*Extensive Experience with ICES (Indiana Client Eligibility System) or WFMS (Workflow Management System and SMART.*
*Experience working w/ Public Assistance Programs (Medicaid, TANF, Food Stamps)*
*Extensive experience with the Indiana Eligibility Modernization Project (Policy and Procedures)*
*Preferred:*
*2 plus years of experience working w/ Public Assistance Programs (Medicaid, TANF, Food Stamps)*
*Consistently maintaining high quality and production scores*
*Must be proficient using MS office – Word, Excel, Outlook*
*Xerox Business Services, LLC is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by Federal or State law or local ordinance. People with disabilities who need a reasonable accommodation to apply or compete for*
Virtual/work from home? No
*Primary Location:* United States-Indiana-New Castle
*Virtual/work from home?:* No
*Req ID:* 14016279