Client Associate, Site Coordinator - Grade 4D-14024477
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Description
Operations support:
* Responsible for the overall delivery of contracted services at client site
* Implements and supports Value Assurance Process at client site
* Ensures proper staffing levels to guarantee delivery of SOWs/SOPs
* Facilitates vended work
* Coordinates training of new employees, as required
* Coordinates administrative tasks performed by Client Associates
* Attend operations staff and/or/client meetings and act as an operations focal point for the account
* Implement and maintain an Asset Redeployment Depot (re-use, re-deploy, and disposition activities for office assets)
Communications:
* Ensures day to day interface with account key contacts
* Works closely with immediate manager sharing information and following-up with account activity
* Coordinates and leads internal and external site team meetings
* Participates in internal and external account reviews
Billing and expense management:
* Performs timely submission of billing requirements with all associated reporting (XONE / Falcon)
* Supply/Inventory management
* Coordinates and fair shares overtime requirements
* Tracks overtime to ensure proper billing
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Qualifications
* Use of Computer: Email, MS Word, Excel, PowerPoint
* Provide general guidance and daily activity direction to approximately 5-10 Client Associates
* Problem resolution and escalation
* Excellent verbal and written communications
* Use of organizational and time management skills to facilitate client deliverables
* Ability to manage multiple tasks
* Able to lift and move up to 50 pounds
* 5+ years relevant experience
* Experience with extensive array of network color printer and Digital Front End (DFE’s)
* Experienced with advanced principles of color theory, color calibration process and instruments, color management, gamut’s, and ICC color profiling
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*Job:* Service Delivery, Site Coordination
*Primary Location:* United States-North Carolina-Charlotte
*Organization:* Large Enterprise Operations US
*Schedule:* Full-time
*Virtual/work from home?:* No
*Unposting Date:* Jun 14, 2014, 10:59:00 PM
*Req ID:* 14024477