Open House- Healthcare Customer Service Reps- 4924 Green Road, Raleigh, NC(
# Job Number:
14028183)
## Primary Location
United States-North Carolina-Raleigh
##
Description
Xerox is the world''s leading enterprise for business process and document management. Its services, technology, and expertise enable workplaces - from small businesses to large global enterprises - to simplify the way work gets done so they operate more effectively and focus more on what matters most: their real business. Xerox offers business process outsourcing and IT outsourcing services, including data processing, healthcare solutions, HR benefits management, finance support, transportation solutions, and customer relationship management services for commercial and government organizations worldwide. The company also provides extensive leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. Xerox serves clients in more than 160 countries. For more information, visit www.xerox.com, www.news.xerox.com, www.realbusiness.com or www.xerox.com/businessservices.
Please join us for an OPEN HOUSE!!!!
Walk-In Applications and On the Spot Interviews!!!
CURRENTLY HIRING FOR INBOUND CUSTOMER SERVICE REPRESENTATIVES
You are welcome to come by to visit us;
When: Monday - Thursday from 9:00am - 1:00 PM
Address: 4924 Green Rd. Suite 101 Raleigh, NC 27616
We are seeking Candidates that can provide customer support in the Healthcare, Pharmacy and Insurance Industry. Taking Inbound calls in a call center environment. We offer various shifts, benefits, and incentives. Training is paid and the work is fun! Walk-in to our office location to complete an application, and interview with a Hiring Manager on the same day!! Take your first step to a new career with Xerox!
Successful candidates should have:
* A minimum of a high school diploma or GED, at least 18 years of age or older
* Good typing skills (25+ words per minute)
* Complete a pre-employment assessment
* Must be able to pass a background and drug screening
* Previous customer service or call center experience is preferred
* Familiarity with Windows and MS Office applications, as well as basic web navigation skills
To learn more about this role, visit us at /www.xerox.com/careers,
Job ID 14024245
If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, apply today.
Using a computerized system, responds to customer inquiries in a call center environment.
May perform one or more of the following: Responds to telephone inquiries and complaints using standard scripts and procedures.
Gathers information, researches/resolves inquiries and logs customer calls.
Communicates appropriate options for resolution in a timely manner.
Informs customers about services available and assesses customer needs.
Provides functional guidance, training and assistance to lower level staff.
Provides assistance, training and troubleshooting support to lower level staff.
Schedules work to ensure accurate phone coverage#CD# monitors priority of calls and shifts escalated calls to assure resolution to problems.
Prepares standard reports to track workload, response time and quality of input.
Assists in planning and implementing department goals and makes recommendations to management to improve efficiency and effectiveness.
All other duties as assigned.
This is a sourcing requisition that is used to identify potential candidates for several similar positions.
If you are contacted by a member of the Recruiting Team, you will be directed to apply to a specific, active job opportunity.
The candidate profile you build for this requisition can be used to apply for other Xerox opportunities.
*Xerox Business Services, LLC is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by Federal or State law or local ordinance. People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox Business Services, LLC may request such accommodation(s) by sending an e-mail to *accommodations@xerox.com_._
*Primary Location:* United States-North Carolina-Raleigh
*Req ID:* 14028183