Xerox is the world's leading enterprise for business process and document management. Its services, technology, and expertise enable workplaces - from small businesses to large global enterprises - to simplify the way work gets done so they operate more effectively and focus more on what matters most: their real business. Xerox offers business process outsourcing and IT outsourcing services, including data processing, healthcare solutions, HR benefits management, finance support, transportation solutions, and customer relationship management services for commercial and government organizations worldwide. The company also provides extensive leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. Xerox serves clients in more than 160 countries. For more information, visit www.xerox.com, www.news.xerox.com, www.realbusiness.com or www.xerox.com/businessservices.
If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, apply today.
As a member of Managed Network Services Engineering team responsible for functions necessary for the central, global administration, management, monitoring, maintenance, and operation of the Xerox Global Intranet you will work within the Xerox Services/Xerox Managed Network Services Team and coordinate with other cross-functional infrastructure teams to provide primary engineering support for Global WAN and Data Center Network Services.
*Job Responsibilities*:
* Understand a broad spectrum of network technology in order to provide part or all of a detailed technical design which meets customer requirements.
* Direct responsibility for project engineering activities such as:
o Design Data Center / WAN / Wan Optimization / Load-balance solutions
o Development and Implementation of new services
o Data Center Firewall / Physical and Virtual Network Services
o Architect system integration with other Network services, and solutions from other towers and Xerox business partners.
* Provide advanced support/analysis for troubleshooting/diagnostic/investigative activities.
* Secondary party responsible of operational activities related to monitoring, reporting, and audits, along with change, incident, & problem management.
* Must be able to interface with customers
* Must be able to interface with vendors on operational issues
* Must be able to analyze and troubleshoot independently
* Responsible for implementing part or all of the technical solution to the client, in accordance with an agreed technical design.
* Works with and under the direction of the Project/Technical Manager and with customer representatives.
* Providee technical leadership
* Contribute to knowledge tools and communities, and ensures best practices are documented and shared.
*Skills, Knowledge, & Experience**:*
* Knowledgeable in WAN / WAN Acceleration / Application Load-Balance technology
* Knowledgeable in Networking technologies including HSRP, BGP, IGRP, EIGRP, OSPF, GRE, MGRE, S2SVPN, IPSec, NAT, VRF etc.
* Knowledge of WAN multi-protocol routing solutions
* Extensive experience with Cisco Data Center Switching Solutions (Nexus)
* Expertise with virtual server environments (VM)
* Experience with virtual firewall (Cisco VSG and ASA / Juniper)
* Extensive expertise with Cisco routing solutions and offerings.
* Experienced in supporting MPLS and VPN connectivity
* Experienced with QoS policy management and traffic shaping
* Experienced with IP Multicast configurations
* Manage router access security
* Management of router Access Control Lists
* Knowledge of Cisco/F5 load-balance solutions
* Experience with Riverbed WAN Optimization (Steelheads/Interceptors)
* IPT support – QoS, VLANs, analog and voice gateways, Voice VLANs, SRST
* Experienced in evaluation, testing, and interoperability of various hardware and software configurations.
* Knowledge of WAN / WAN Optimization / Load Balance network hardware specifications, acquisition, installation and validation.
* Experienced in development and maintenance of Network documentation including, architecture diagrams, physical network topologies and logical network diagrams
* Knowledge of security policies and processes for WAN / WAN Optimization / Load Balance.
* Knowledge of access requests, access rights lists, and password management as it applies to WAN / WAN Optimization / Load Balance Infrastructure.
* Experienced in development of WAN / WAN Optimization / Load Balance network standards and Engineering Templates.
* Experienced in backup and restore processes for WAN / WAN Optimization / Load Balance components
* Knowledgeable in Tier 4 advanced problem resolution. Able to assist in identification, diagnosis, and resolution of WAN / WAN Optimization / Load Balance related software/hardware problems.
* Maintain network documentation including physical network topologies and logical network diagrams
* Knowledge of Disaster Recovery and Business Resumption strategies for WAN
* ITIL Foundations knowledge
*Qualifications Work Environment*
* Minimum of 5 years’ experience in a senior or principal engineering/architecture role focused on WAN network solutions.
* Relevant Network certification (Cisco/F5/Riverbed) is a plus
* Bachelor's degree (B.S./B.A.) in Computer Science, Business Information Systems, or related field is desired
* Available for off-hours escalations as Tier4 on-call support
/Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to accommodations@xerox.com. Be sure to include your name, the job you are interested in, and the accommodation you are seeking./
**Title:** *Technical Helpdesk Agent*
**Location:** *GBR-Hertfordshire-Letchworth Garden City*
**Requisition ID:** *14040772*
**Virtual/work from home?** *No*