**Technical SupportSpecialist**
XMPie provides powerful, variable data publishing
software that unites customer databases and creative content to help print
service providers, marketing service firms, and small-to-medium sized
businesses and enterprises, leverage customer data and create personalized,
multiphase campaigns that use today's communication vehicles including print,
web, e-mail, and mobile.
We are currently seeking a Technical Support Specialist
to join our team supporting and training customers in the Americas. Ideal candidates must possess a constant
desire to learn, think analytically, and work in a team environment. A solid foundation of in technical support
involving production print or web/email is an ideal background. Successful candidates will work with a team
of subject matter experts and engineers to resolve customer issues and provide
input to improve existing products.
Job Responsibilities
+ Assist customers bytroubleshooting software at a highly professional level
+ Analyze and identifysymptoms of a problem to provide an end-to-end solution
+ Consult customers withdata/web/design workflow and implementation
+ Maintain up-to-date knowledgeof software and resources
+ Provide guidance to fellowteam members as a subject matter expert
Job Requirements
+ BA in Computer Science,Management Information Services, or equivalent experience required
+ At least three years of experiencein a Technical Support field, troubleshooting software problems
+ Variable Data Publishing(VDP). Subject matter expert with handson experience with a VDP software solution.For example, XMPie
+ Experience implementing,deploying and troubleshooting PURL and email campaigns
+ Solid troubleshooting andresearch skills across multi-platform desktops and servers
+ Proficiency installing andconfiguring software in Windows Server 2012 and SQL Server (2014, 2012)environment
+ Familiarity with AdobeCreative Suite (CC, CS6)
+ Experience with web clienttechnologies such as HTML, CSS
+ Great customer service skillsand a willingness to learn
+ Highly developed verbal andwritten communication skills in English
+ Ability to work both in ateam environment and independently
+ Discipline to beself-motivated and self-directed when necessary
+ Excellent comprehension andretention
+ U.S. Citizenship or PermanentResident status
Desirable Qualities
+ Code development experienceand education
+ Database creating andexecuting T-SQL
+ Experience with web clienttechnologies such as JavaScript and Angular.js
Location: United
States-TX-Lewisville
_Xerox is an EqualOpportunity Employer and considers applicants for all positions without regard_ _to race, color, religion orbelief, sex, age, national origin, citizenship status, marital status,military/veteran status, genetic information, sexual orientation, genderidentity, physical or mental disability or any other characteristic protectedby applicable laws._ _People with disabilities who need a reasonableaccommodation to apply or compete for employment with Xerox in the U.S. mayrequest such accommodation(s) by sending an e-mail to_ _accommodations@xerox.com_
**Job:** *Technical Customer Escalation*
**Organization:** *XMPie*
**Title:** *Technical Support Specialist*
**Location:** *TX-Lewisville*
**Requisition ID:** *16032733*
**Virtual/work from home?** *No*