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NEW AND EXCITING OPPORTUNITY!!
XEROX BUSINESS SERVICES
Now Hiring for A *NEW* Travel– Inbound Customer Care position
* WALK-INS ENCOURAGED! *
* APPLY IN PERSON AND GET AN INTERVIEW *
* Walk in Monday through Friday ** *
6811 S. 204 th St. Kent, WA 98032
* 10:00AM-2 :30PM *
RECRUITER:Leslie Casper leslie.casper@xerox.com
253-398-2876
Personal Travel Consultant
· Correctly answer incoming calls from customers interested in purchasing/researching travel by following standard scripts and procedures.
· Greet and converse with customers in a courteous, friendly and professional manner
· Ability to turn customer inquiries into sales
· Research travel rates, destinations, options and packages for customers
· Professionally and accurately support customer requests for itinerary changes or cancellations
· Effectively reading legal scripts verbatim while maintaining sales and quality standards providing information, suggestions and options in a manner that is accurate, effectively meeting the needs of the customers, and entices them to purchase
· Recognize and effectively solve exceptional customer situations
· Deliver outstanding customer service
· Possess excellent listening skills uncovering and understanding customer requirements and / or problems
· Be able to explain an issue and gain agreement with the customer
· Perform simple math calculations
· Be detail oriented and as applicable, replying to customer emails or chats with proper grammar, spelling and accurate information
· Be able to work in a fast-paced environment
Training: Starts 4/27/2015 10:30am to 6:30pm Full time paid classroom training, Monday through Friday for 4 weeks followed by 2 weeks of on the job guidance utilizing flexible scheduling
* Shift: Candidates must be available to work shifts starting as early as 5:00am or to as late as 10:00pm with a Saturday AND a Sunday as part of a regular shift 5am as the earliest availability or as late as 9pm *
Candidates should be able to:
· Outstanding Customer Service Skills
· Preferred sales / customer service experience in retail, sales, service or other “helping”
· Excellent Communication and Listening Skills, communicating with appropriate sense of urgency and ability to appreciate the context of the customer’s experience
· An appreciation and experience with travel
· Great Computer Navigation & Typing Skills 35 wpm
· Ability to pass a Background Investigation and Drug Test
· Availability to work 40 hours/week
· Ability to complete every single day of training
· H.S. Diploma or G.E.D. Certificate
· 18 Years of Age or Older
· Pass required sales/customer service assessment
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Apply online: https://xerox.taleo.net/careersection/xerox_shared_external_portal/jobdetail.ftl?lang=en&job =15007077
If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, apply today.
Using a computerized system, responds to customer inquiries in a call center environment. May perform one or more of the following: Responds to telephone inquiries and complaints using standard scripts and procedures. Gathers information, researches/resolves inquiries and logs customer calls. Communicates appropriate options for resolution in a timely manner. Informs customers about services available and assesses customer needs. Provides functional guidance, training and assistance to lower level staff. Provides assistance, training and troubleshooting support to lower level staff. Schedules work to ensure accurate phone coverage monitors priority of calls and shifts escalated calls to assure resolution to problems. Prepares standard reports to track workload, response time and quality of input. Assists in planning and implementing department goals and makes recommendations to management to improve efficiency and effectiveness.
All other duties as assigned.
/Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to//accommodations@xerox.com//./
**Job:** *Customer Inquiry Management*
**Organization:** *Retail and Travel*
**Title:** *Customer Care Assistant*
**Location:** *Washington-Kent*
**Requisition ID:** *15007077*
**Virtual/work from home?** *No*