Senior Desktop Support Analyst with German and English (Zug)(
# Job Number:
14018259)
## Primary Location
CH-Zug-Zug
##
Description
*Xerox Corporation is a $22 billion leading global enterprise for business process and document management. Through its broad portfolio of technology and services, Xerox provides the essential back-office support that clears the way for clients to focus on what they do best: their real business. Headquartered in Norwalk, Conn., Xerox provides leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. Xerox also offers extensive business process outsourcing and IT outsourcing services, including data processing, HR benefits management, finance support, and customer relationship management services for commercial and government organizations worldwide.*
**Senior Desktop Support Analyst with German and English (Zug)**
**_Main responsibilities:_**
* Provides complex technical support for End User touch points of the distributed computer environment, including desktop, software and hardware installation, support and distribution, remote access technologies, and administration tasks
* Oversees and performs analyzing, diagnosing, installation, and resolution of complex desktop computer, operating system, application software and hardware technologies and associated problems.
* Oversees and performs analyzing, diagnosing, installation, and resolution of remote access technologies and associated problems.
* Oversees and performs analyzing, diagnosing, coordination and planning of horizontal network cable management processes including installation, moves, adds, changes and repairs.
* Provides complex technical input to the End User Computing Services (EUCS) team and assumes a primary role in selecting and utilizing appropriate tools and techniques for timely service delivery.
* Works independently with little to no direct supervision in analysis, design, and implementation of desktop solutions to fulfill business unit requirements.
* Modifies login scripts, configures security for users and groups, sets up and trouble-shoots shared printers, installs and trouble-shoots remote access PCs and modems.
* Acts as a technical liaison with user groups and other IT partners for technical standards, strategies, systems support and implementation. Provides an effective interface among users, vendors, IT partners, and consultants in evaluating technical standards, strategies, policies, issues and products.
* Acts as a technical expert in the design and implementation of technical standards management processes including, evaluation, integration testing, roadmaps and policies.
* Acts as a technical expert in the design, implementation and support of desktop management processes including security, remote control, asset tracking , software distribution, configuration and image management
* Oversees and performs the analysis, design and implementation of desktop technology life cycle management processes including technology procurement, refresh and disposition.
* Responsible for project analysis, design, coordination and planning for all technical components within desktop related projects.
* Oversees the coordination of schedules and technical work order instructions to contracted labor for installations, moves, adds and changes within the desktop computing environment
* Demonstrates creativity and initiative in problem solving; instills these qualities in the EUCS team.
* Oversees the optimization of performances by gathering statistics, benchmarking performance, and recommending and implementing solutions for business units.
**_ _**
**_Required Qualifications_**
* 3+ years of progressive experience in the technical desktop environment.
* Fluent German and English
* Advanced knowledge and understanding of Windows desktop operating systems.
* Advanced knowledge of the Windows Server Operating System (Windows 2000) and the ability to perform domain related administrative tasks.
* Advanced knowledge of server based systems
* Advanced knowledge and understanding of networking environments, concepts and technologies including DNS, Active Directory, and WINS.
* Intermediate knowledge of communication protocols.
* Intermediate knowledge of PC-to-Mainframe access.
* Advanced knowledge of LAN based E-mail systems (e.g., Outlook, M/S Exchange).
* Advanced ability to perform advanced system administration tasks including performance tuning and capacity planning for optimal performance and availability.
* Intermediate knowledge of functional testing, software conflict resolution, and documentation
* Advanced ability to utilize logs for problem determination.
* Creativity and superior problem solving skills that leads to effective solutions to complex and varied problems.
* A demonstrated ability to encourage and model positive cross-team partnerships.
** ****_Preferred Qualifications_**
* College degree in Business or Computer Science
* Microsoft Certified Systems Engineer (MCSE)
* Medium sized project leadership experience with 2 or more direct reports
* Budget and financial analysis experience
* Advanced knowledge and understanding of ICA and RDP
* Citrix Certified Administrator (CCA)
*Xerox Business Services, LLC is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by Federal or State law or local ordinance. People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox Business Services, LLC may request such accommodation(s) by calling 1-866-419-2226 or by sending an e-mail to*_accommodations@xerox.com_
Virtual/work from home? No
*Primary Location:* CH-Zug-Zug
*Virtual/work from home?:* No
*Req ID:* 14018259