Does the planned Royal Mail Strike Threaten To Overshadow Ghosts Launch?
Royal Mail workers have voted to go on national 24-hour strike on 4 November.
Now hands up who have ordered Call of Duty Ghosts from an online source?
Yes that’s a lot of affected people however does every online website use Royal Mail? We don’t have an opinion on wheather the good folks who work tirelessly delivering our Online purchases and Mail are correct in doing what they have decided to do, or the People who Run Royal Mail for the reasons they are holding their position, but we DO care about our members SO……
Here at Xboxplayers we find the time you Don’t and put together as much information to enable you to decide which will get your game to you the quickest and trouble free fashion.
Of course there is always the Shop in the High St! GAME, Xtravision (Hmv), Asda, Tesco, Argos,
BBC Story
Amazon
ShopTo.Net
Asda
Tesco
GAME
Argos
Zavvi.co.uk
The vote, which the Communication Workers Union (CWU) said was four-to-one in favour, would be the first national strike at Royal Mail in almost four years.
It says it is holding the strike to protect workers’ terms and conditions at the privatised Royal Mail.
The Royal Mail said in a statement that it was “very disappointed” by the announcement.
The CWU added that it was hoping to agree a settlement in the next two weeks which would avert the strike.
Royal Mail staff were given free shares in the company, in an attempt to improve labour relations.
On Tuesday, Royal Mail confirmed that full-time staff would receive 725 shares, worth £3,545 at Tuesday’s close. Staff are not allowed to sell their shares for at least three years.
Previous strikes became a market opportunity for companies, and after winning that business, they’ve kept it”
Stephen GibsonSLG Economics
Impact of a Royal Mail strike?
The shares, which had their first full day of trading, are currently at 475p – below their 489p high, but well above their sale price of 330p.
‘Negotiation’
The CWU’s deputy general secretary, Dave Ward, said: “Postal workers have spoken very clearly that they care about their jobs, terms and conditions far more than they care about shares.
“We have said from the beginning that we want an agreement and we still do. We have offered the company a two-week period to reach an agreement and having already had many hours of negotiation, this is achievable if there is a will.”
The union said it wanted to forge a long-term, legally binding agreement that protected postal workers’ job security, pay and pensions to avoid what it said could become a “race to the bottom” in employment terms.
Royal Mail pointed out that 63% of union members had voted in the ballot, and that although 78% of those voting had backed the strike, that left a majority of the workforce that did not support industrial action.
CWU deputy general secretary Dave Ward: “Postal workers have shown they care far more about their long term future.”
The company said it would do all it could to minimise the impact of any industrial action on customers’ mail.
Business Secretary Vince Cable said the government would not intervene. He said he thought the workers had been offered a good deal but that it was for the company and the union to work it out.
“When it was in public ownership – and of course it no longer is – we took the view that this is an arm’s length body, it operates commercially, it’s not a branch of government, and the industrial relations issues should be sorted out by the management and the unions sitting together,” he said.
Damage
The Direct Marketing Association, which represents the advertising mail industry, said the strike would damage “tens of thousands” of companies, charities and others.
Its executive director, Chris Combemale, said: “Commercial users account for the biggest percentage of Royal Mail’s turnover. Any disruption to service would quickly lead businesses to take their custom elsewhere, which is an outcome that would not benefit the postal workers that CWU represents.”
The CWU fears the possible franchising of individual offices or delivery rounds, as well as the potential introduction of a cheaper workforce on two-tier terms and conditions.
The ballot involved 115,000 postal workers in Royal Mail and Parcelforce, but not the Post Office, which is a separate business.
CWU says it represents all non-managerial staff in Royal Mail Group working as delivery people, sorting staff, drivers, administration and back-office roles.
Carrier
Tracking Website
An Post
http://track.anpost.ie/track/trackone.html
Amazon Logistics
Track your order via Your Account
Bpost
http://www.bpost.be/
Chronopost
http://www.chronotrace.chronopost.com/chronotrace/external.jsp
City Link
http://www.city-link.co.uk/
CitySprint
https://servicetools.citysprint.co.uk/AmazontrackingSite/Track.aspx
Colis Privé
https://www.colisprive.com/moncolis/Default.aspx
Correos
http://correos.es/comun/Localizador/2010_c1-LocalizadorE.asp
Deutsche Post
http://www.deutschepost.de/dpag?lang=de_EN&xmlFile=1016933
DHL
http://www.dhl.co.uk/en.html
DHL Poland
Tracking in English, French & German: http://nolp.dhl.de/Tracking in Polish: http://www.dhl.com.pl. When using the Polish website, please enter 2354113 into the SAP code field.
DPD
http://www.dpd.co.uk/forms/track-my-parcel.jsp
HDNL Heavy Bulky
http://www.myhdnl.co.uk/
Hermes
http://www.hermes-europe.co.uk/
i-Parcel
http://www.i-parcel.com/secure/track.aspx
La Poste
http://www.colissimo.fr/portail_colissimo/suivre.do?language=en_EN
MRW
http://www.mrw-transporte.com/
Parcelforce Worldwide
http://tracking.parcelforce.net/
Post AT
http://www.post.at/en/index.php
Post DK
http://www.postdanmark.dk/en/tracktrace/Pages/home.aspx
Post NL
Tracking in Dutch:http://www.postnl.nl/voorthuis/If you’d like to change your delivery address and schedule your delivery, you’ll need to create a free account.Tracking in English:http://parcels-uk.tntpost.com/Tracking in German:http://parcels-de.tntpost.com/de/Home.aspxTracking in French:http://parcels-fr.tntpost.com/fr/Home.aspx
P&T Luxembourg
http://www.trackandtrace.lu/
Royal Mail
http://www.royalmail.com/
SDA
http://www.sda.it/SITO_SDA-INSIDEX-WEB/index.jsp?ixPageId=235&ixMenuId=101
Swedish Post
http://www.posten.se/en/Pages/home.aspx
Top Chrono
http://www.top-chrono.fr/
TNT Locker
Track your order via Your Account
UPS
http://wwwapps.ups.com/WebTracking/track?loc=en_GB
Yodel
http://tracking.yodel.co.uk/
Which carriers do you use?
ROYAL MAIL
Phone:0845 6050767
Website:www.royalmail.com
TNT
Phone:0800 100600
Website:www.tnt.co.uk
DPD
Phone:08445 560560
Website:www.dpd.co.uk
Dispatch & Delivery
What is the delivery cost of my order?
What would the delivery time of my order be?
When will my order be dispatched?
How will my order be shipped?
The status of my order is ‘processing’, what does this mean?
The status of my order is ‘completed / dispatched’, what does this mean?
How do I track my order?
My order hasn’t been dispatched yet, what’s happening?
My order has been dispatched but not arrived yet, what should I do?
The tracking information of my order advises on attempted delivery but I wasn’t available to accept it, what should I do?
The tracking information of my order advises it has been delivered, however I have not received it, what should I do?
I do not have any tracking on my order and it’s later than the expected delivery date, what can I do?
I have ordered two or more items at the same time but only one has arrived?
It has been more than 15 working days and my order has still not arrived, what should I do?
My order line doesn’t show a picture of the package, is this a problem?
Which carriers do you use?
Can I ship to an address other than my billing address?
What is release date or compensate?
What is the delivery cost of my order?
UK
We offer free shipping and delivery on our products to UK customers. This would exclude Northern Ireland and some regions of Scotland for hardware and other items sent via courier. If you are located in an area where a delivery charge is applicable this will be calculated and displayed once the item is added to your basket.
INTERNATIONAL
International delivery costs will be displayed at checkout. Price will vary depending on your selected shipping option and weight of the item.
What would the delivery time of my order be?
UK
Royal Mail First Class
On dispatch to you can expect to receive your order within 1-3 working days.
Royal Mail First Class (Signed For)
On dispatch with you can expect to receive your order within 1-3 working days.
TNT ‘Next Business Day’
On dispatch you can expect to receive your order the next business day (Monday –Friday).
DPD ‘Next Business Day’
On dispatch you can expect to receive your order the next business day (Monday –Friday).
DPD have improved their service by introducing facility to track where the driver is 15 minutes before delivery.Click for more details…
INTERNATIONAL
International Royal Mail First Class & International Royal Mail First Class (Tracked)
Times will vary depending on your countries import regulations and postal service. Please check with your local Post Office for an estimate on how long it takes to ship items from the UK to your country.
When will my order be dispatched?
All orders through the Royal Mail delivery service will be dispatched up until 5.20pm (Monday –Friday), with TNT & DPD deliveries up until 5.00pm (Monday –Friday). During busy periods such as Christmas we can dispatch on Saturday as well though.
If your order is placed outside of these hours it will be dispatched the next working day (Monday –Friday).
If an item is on pre order and not in stock, this will be dispatched as soon as further stock arrives into our warehouse.
How will my order be shipped?
At checkout you will have a selection of delivery options. This will determine the service your order is shipped out on.
Delivery Status
The status of my order is ‘processing’, what does this mean?
This means currently your order is being packaged and labelled for posting shortly.
The status of my order is ‘completed / dispatched’, what does this mean?
This means your order has been shipped from our warehouse and passed to our carrier for delivery to you.
How do I track my order?
If you order has been dispatched via a trackable delivery method you will be able to find tracking information through the orders section of your account. You are also able to track the item through the carrier company’s website with the tracking number we have provided.
My order hasn’t been dispatched yet, what’s happening?
This delay on dispatch could be for various reasons with the most common as follows:
Order placed outside of dispatch times.
Your payment card has been declined.
A delay on receipt of your items from the publisher or manufacture which is out of our control.
Adverse weather conditions especially in the winter months which has caused disruption.
Please also make sure to check if any notifications have been sent to you regarding the status of your order. If you have been notified that your card payment has been declined first make sure to check if the card has expired. If the card is in date contact the bank directly as they will be the only ones that can provide further information regarding the problem.
My order has been dispatched but not arrived yet, what should I do?
Firstly please check that the postal or courier service has not left you any cards or notes stating that they tried to deliver your parcel while you were out. If you do find one of these cards please follow the instructions on the card to arrange collection or another delivery
If no card has been left please contact the carrier for further information regarding your package.
The tracking information of my order advises on attempted delivery but I wasn’t available to accept it, what should I do?
Please contact the carrier directly, full information on who is delivering your order can be found on your account orders section or your order receipt.
The tracking information of my order advises it has been delivered, however I have not received it, what should I do?
We do request with all our carriers offering a trackable service to only leave the package at the property advised on the address label. This can be missed by the driver sometimes and your package may be released to a neighbour providing a signature is given. We’d firstly advise checking with your neighbours to see if a package has been delivered to them.
Alternatively the package could have been left in a secure location on your property, usually the tracking information would advise this. If you have still been unable to locate the package we’d advise contacting the carrier directly as they would be able to provide detailed information on the delivery of this package.
I do not have any tracking on my order and it’s later than the expected delivery date, what can I do?
If your order has not arrived by the expected delivery date this is usually no reason for concern right away. We would advise first checking with your local sorting office to see if delivery has been attempted or asking your neighbours if the package has been left with them.
On the odd occasion small delays can occur in the postal service so we would advise waiting a few more days after the expected delivery date. If this order has still not arrived please see out lost parcel claim policy here.
I have ordered two or more items at the same time but only one has arrived?
If your orders have been shipped via Royal Mail you have no reason for concern at the moment. We ship all Royal Mail orders out separately so it isn’t unusual for one or more of your packages to have been possibly delayed in the sorting process within Royal Mail. I would expect delivery of your other orders within the next few days.
If your order has been dispatched via TNT or DPD courier service yet some of your items are missing from your order, please contact us right away.
It has been more than 15 working days and my order has still not arrived, what should I do?
If your order was shipped via Royal Mail postal service and has still not arrived you will be eligible to raise a lost parcel claim. Full information on how to do this can be found here.
Please note EU customers are required to wait 28 working days and rest of the world 40 working days.
My order line doesn’t show a picture of the package, is this a problem?
Not all our packing machines have the photo facility so it’s nothing to be concerned about if your order line doesn’t include a packing image.
Can I ship to an address other than my billing address?
Your first two orders with us must be shipped to your billing address for security and fraud prevention reasons. After your first two orders have been completed on our system you may edit your delivery address through your account section. If you use Paypal we will always ship to the address verified by Paypal.
Please note for customers outside the UK you must be a Silver or Gold member to change the delivery address.
What is release date or compensate?
For every pre order of a new release product you place with us, you will automatically qualify for a £5.00 store credit should we fail to deliver this product on time with First Class Signed For Delivery. Full information on this can be found here.
Delivery within the UK
For a period of time the Collect + and Named Day services will be unavailable on George items. However if you require your order to be delivered quickly Click and Collect and Next services are still available
It is our aim to deliver your order as quickly as possible and we can deliver the majority of our products throughout the UK. Please bear in mind that deliveries to Northern Ireland and Islands may take that little bit longer. Some of our products may come direct from manufacturers, and this again may take a little longer.
Delivery charges will vary depending on what you order; the good news is that you’ll only ever pay the one delivery charge per order as long as it is to a single address. The delivery price is dependant on the delivery period you choose and the size of the item; this could be either a standard, named day or next day service. If you choose to include a larger item in your order, then the delivery charge will be at the higher price.
Excluding George items, we do provide a free standard delivery across a number of our products.
Please see below for a list of our charges.
Delivery Period
Delivery Price
Click & Collect in All Asda Stores
1-3 days*
FREE
George and selected ASDA Direct Small/Medium products
Standard delivery within 3-5 days
£2.95
Named Day Delivery
£4.50
Next Day Delivery
£4.50
Named Day with Time Slot
£5.95
Collect+
Next Day
£4.50
ASDA Direct Small/Medium products
(selected items)
5 day delivery
FREE
ASDA Direct Larger Items
5 to 10 day Standard Service or Named Day Service
From £8.95
Please note that not all products are available for In Store Collection, you can see whether this service is available on the product pages.
Unfortunately at this time we cannot deliver to the Channel Islands or British Forces Posted Overseas.
Some items, including our George merchandise could be distributed from different warehouses and may be delivered separately from the rest of your order – you can track the separate parts of your order when you sign in to ‘My Account’ and then ‘View Orders’.
Delivery Outside the UK
We now offer a range of George items for delivery from our website to a number of countries. Please check back as we’ll be adding more countries that we deliver to. Costs are as follows:
Country
Price
Delivery Time
Belgium
£5.00
3-5 Working Days*
Luxembourg
£5.00
3-5 Working Days*
France
£5.00
3-5 Working Days*
Republic of Ireland
£5.00
3-5 Working Days*
Holland
£5.00
3-5 Working Days*
Spain (mainland only)
£10.00
3-5 Working Days*
Italy
£10.00
5-7 Working Days*
Sweden
£10.00
5-7 Working Days*
Czech Republic
£10.00
5-7 Working Days*
Slovakia
£10.00
5-7 Working Days*
For full international delivery details please click here.
Convenient Click & Collect from a Collect+ Location
Our convenient Click & Collect service is a next day service at a cost of £4.50 per order. If you order before 4 pm you’ll be able to collect your order the following day no later than 8 pm from the Collect+ store of your choice.*
Not all products are available for this delivery service, for example we cannot provide this service for large heavy products or products delivered directly from our suppliers. All George products will be available for Collect+ dependant on quantity ordered (see below) however for larger items we show a Collect+ logo on the product page to identify that this service is available and you will see the option at checkout for orders that can be despatched via this service.
The number of items per order is limited when using this service to the following :
- General Merchandise (Small/Medium Items) only, to a maximum 3 items per order
- George only, 20 items per order.
- Mixed General Merchandise/George, to a maximum 3 items per order.
If you exceed the above limits you will not be able to select a Collect+ store for delivery.
When you go to your basket you can opt for Click and Collect and at this stage you can type in your post code or town to select a convenient store for collection.
How to Collect Your Order
As soon as the store receives your order Collect+ will send you a text message or email (detailing a unique barcode and 7 digit collection code) to tell you that it’s available for collection. Your order will be held in the store for 10 days, after this time it will be returned to our depot and you will be refunded. You will need to follow the following steps to enable a smooth collection of your parcel :
- Bring proof of your ID to the stores collection point.
- Show the collection code or barcode to the shopkeeper.
- Sign for your parcel.
Proof of ID
Collect+ accept any of the following ; driving license, utility bill, mobile phone bill, wage slip, bank statement, cheque guarantee/credit/debit card, bank/building society book, passport and cheque book.
*Convenient Click and Collect through Collect+ is not a next day service in the following post code areas :
ABERDEEN
AB
Up To 2 Working Days
DD8 to DD11
Up To 2 Working Days
JE1 to JE99
Up To 2 Working Days
OBAN
PA20 to PA40
Up To 2 Working Days
PH49 to PH50
Up To 2 Working Days
INVERNESS
IV1 to IV23
Up To 2 Working Days
IV25 to IV27
Up To 2 Working Days
IV30 to IV32
Up To 2 Working Days
IV36
Up To 2 Working Days
IV52 to IV54
Up To 2 Working Days
SCOTTISH HIGHLANDS & WESTERN ISLES
(VIA OBAN)
HS9 to HS99
Up To 6 Working Days
PA41 to PA49
Up To 5 Working Days
PA60
Up To 5 Working Days
PA61 to PA75
Up To 4 Working Days
PA76
Up To 6 Working Days
PA61 to PA75
Up To 4 Working Days
PA76
Up To 6 Working Days
PA77 to PA 78
Up To 4 Working Days
PH41 (2)
Up To 5 Working Days
PH42 to PH44
Up To 5 Working Days
SCOTTISH HIGHLANDS & WESTERN ISLES
((VIA INVERNESS))
PH19 to PH26
Up To 2 Working Days
PH30 to PH41
Up To 2 Working Days
KW1 to KW3
Up To 2 Working Days
KW5 to KW14
Up To 2 Working Days
HS1 to HS8
Up To 4 Working Days
IV41 to IV51
Up To 4 Working Days
IV55 to IV56
Up To 4 Working Days
NORTHERN IRELAND
BT1 to BT99
Up To 2 Working Days
*Convenient Click and Collect through Collect+ is not available in the following areas :
Republic of Ireland
Isle of Man
Shetland
Orkney
Scilly
Channel Islands
BFPO
Europe
Delivery
6. Delivery
If you are in the UK:
6.1 Delivery to your home or to your local ASDA store in the UK may incur a charge as detailed in our ‘UK Delivery Information’ section. The delivery charge is charged on your total order, if your order is made up of a mixture of small/medium sized items you will incur a ‘standard delivery’ charge but if you include a large item your delivery charge will be at the higher price.
6.2 We aim to deliver the majority of the small/medium sized items that we have to you within 4 working days for most UK postcodes. For remote UK postcodes and locations not classified as mainland UK then we will aim to deliver small/medium sized items to you within 5 working days after you have placed your order. On certain items there is a longer lead time which is up to 28 days. For orders that are delivered direct to you by our suppliers, after placing your order they will contact you to arrange a delivery date that is convenient to you.
6.3 For orders that are delivered using the click and collect option we will provide an Estimated Collection Date at the point of order. When your order is ready for collection from the store we will email and/or text you to confirm providing you have supplied these contact details when ordering. When collecting your order from store please take along your order confirmation email and the payment card you used to place the order, if you paid using PayPal or eVouchers only, a valid form of ID which proves you are over 18. Please ensure the name on your ID matches the name provided when ordering.
6.4 A signature may sometimes be required at delivery. By placing an order you are authorising us to accept signature from another person at the same address on your behalf if you need to sign for an item and you are not present at the time of delivery.
6.5 For some items that do not require a signature at delivery you may be able to give instructions explaining if and where you would like the product to be left if no one is present at the time of delivery, such as with a neighbour.
6.6 Ownership of an item will not pass to you until the product has been delivered to you (either directly, or by leaving it in a safe place or with a neighbour or where you have signed for it when using the click and collect option). Once an item is delivered, responsibility for risk of damage to or loss of the product passes to you.
6.7 We also use third party delivery companies which may, at their discretion, leave an item in a safe place if no one is present at the time of delivery. In these circumstances the delivery company will put a card through your letter box explaining where the product has been left.
6.8 Should your order include a large item, e.g., an American style fridge freezer or Sofa, it is your responsibility to ensure you check access to your premises before placing your order. We do advise customers to not book kitchen fitters/installation engineers until their items have arrived, as we will not be held responsible for any costs associated with this. Installation and assembly services are offered for selected large domestic electrical items and Furniture. You will be charged for this service if you select it. In some instances we will also be happy to take away your old large electrical items if required. Again, you will be charged for this service if it is selected. Please select the appropriate installation and/or removal services when placing your order as they cannot be added later.
If you are outside of the UK
6.9 By selecting International Delivery as the delivery method for your item(s), you are authorising us to arrange for ASDA Delivery Ltd (“ADL”) to supply the international delivery service to you. Please view the terms and conditions relating to your International Delivery. International Delivery terms and conditions can be viewed by clicking here.
6.10 Ownership of an item will pass to you when it is passed on to ADL to provide the international delivery service to you.
Return to Top
Cancellations, Returns & Refunds
7. Cancelling an order – Due to change of mind prior to or at the time of delivery
7.1 If the product(s) has not been dispatched we will cancel the order and the full price paid will be refunded.
7.2 If the product(s) has been dispatched and we are unable to prevent the delivery you should refuse to sign for the items and they will be returned to us and the cost of your order refunded as well as the cost of delivering the items to you.
7.3 If you cancel an order due for click and collect you do not need to come in to store to refuse the item. The order will be cancelled and the price paid for the item will be refunded. You do not need to take any further action.
7.4 In some instances you may not be able to part cancel an order but you may be able to return the order and claim a refund, if this is the case customer services will explain this to you. If you have selected installation or assembly of the product, once our fitters have started the installation/assembly you cannot cancel your order.
8. Cancelling an order within 28 calendar days after delivery
8.1 You are able to cancel your order for any reason within 28 calendar days after delivery to your home or to your local ASDA UK store using click and collect.
8.2 For certain George clothing items, if you are not satisfied with your purchase, you are entitled to return the item(s) within 100 days after delivery. This policy does not apply to the following George items: all accessories (not made from cloth), footwear, jewellery and George bedding. The normal 28 day return policy applies to these exclusions subject to Clause 8.8 below.
8.3 You are able to cancel the item by returning the items as set out in the “Returning Item(s)” section below and will be entitled to a refund according to our “Refund Policy” set out below. Your order confirmation email or delivery note (if provided) will contain specific instructions on how to exercise your right of cancellation.
8.4 You will be responsible for the cost of returning the items which are not damaged, faulty or mis-described, subject to any rights you have under UK or your national consumer legislation.
8.5 You must take reasonable care of the items whilst they are in your possession. If you do not exercise reasonable care and the items are damaged whilst in your possession or in transit we will not be able to accept the items. We therefore recommend that when you return the item(s) you use a postal service which insures you for the value of the item(s) you are returning.
8.6 You will also be charged the cost of the initial delivery unless you cancel your order within 7 working days starting the day after the date of home delivery or collection from store if using the click and collect option.
8.7 Clause 8.6 shall not apply to items delivered in Belgium or Denmark, and in such cases you will be charged for the cost of the initial delivery of your items unless you cancel your order within 14 calendar days starting the day after the date of home delivery.
8.8 When you return your items please return an item undamaged, in a saleable condition, and with all of its components, including the original packaging.
8.9 Please note that your right to cancel and return an item does not apply to certain items unless these items are damaged, faulty or mis-described. Such items include:
CDs, DVDs, videos and computer software, which may be restricted to an exchange for the same title to reduce the risk of unlicensed copying;
perishable items;
items which cannot be resold for health and hygiene reasons once unwrapped (for example body jewellery, mattresses, bedding, , personal grooming products, medicines and certain baby products etc.);
flat pack furniture that has been partially or fully assembled; and items which have been installed using our installation service.
8.10 Your rights under UK or your national consumer legislation for these items are not affected.
9. Failure to collect an Item ordered under the click and collect option
9.1 Where you have chosen the click and collect option, if you fail to collect your item within 14 calendar days of being notified that the items have arrived in store, then your order will be cancelled if you want to extend your collection for a further 14 days after this period then you must contact Customer Services on 0800 952 3003 or, if in the UK, your local store. Note you can only extend your collection date once.
10. Returning Item(s)
UK returns:
10.1 You can take your item(s)to any ASDA / ASDA Living store in the UK along with the delivery note you received in your parcel and the Debit / Credit card which you used to buy the items; or
10.2 You can post the item(s) together with the delivery note which you received in your parcel to ASDA Direct, PO Box 9564, Newark, NG24 9GF, indicating which item(s) you are returning.
10.3 If you are posting an item back to us we recommend that you obtain a proof of posting certificate or receipt.
International returns:
10.4 you can return your item by posting it together with a completed International Returns Form, click here, to ASDA Direct, PO Box 9564, Newark, NG24 9GF, United Kingdom, indicating which item(s) you are returning.
10.5 If you are posting an item back to us we recommend that you obtain a proof of posting certificate or receipt.
11. Return of damaged, faulty or mis-described items
11.1 When your items are delivered please check that the order is complete and not damaged. In the event that your order is visibly damaged, do not accept the order and enter on the Returns Form or delivery note “Damaged” along with a brief description of how or where the item is damaged.
11.2 If you have accepted the item(s) and subsequently discover that they are damaged/ faulty/mis-described or parts are missing, you may be entitled to a refund, price reduction, replacement or repair. Where a replacement/repair is not possible e.g. because the product/parts no longer exist then a refund will be offered.
11.3 Please note that for courier companies to accept liability for damage caused in transit we must inform them of any damage within 24 hours of delivery. Therefore, you should inform us as soon as possible following delivery of the item(s). Any claims made after this time but within 5 days will be subject to our discretion and thereafter any such claims may be considered unreasonable.
11.4 Do not continue to use your item once you have discovered a fault. As soon as you detect that your item is faulty, please return the item to us indicating on the Delivery Note or International Returns Form what the issue is and whether you would like a refund, price reduction, replacement or for the item to be repaired (if possible). Please return the item with all of its components, including the original packaging, where possible.
11.5 If you have any problems with your purchase, we can offer help and assistance. Please contact Customer Services by emailing us or call (+44) (0)800 952 3003 between 8am and 8pm (GMT), 7 days a week.
11.6 Your rights under UK or your national consumer legislation and any Manufacturer Guarantees are not affected.
12. Refund Policy
12.1 Please note that refunds can take up to 20 days to appear in your bank or credit card account. This may depend on which bank you use and where it is located. We will make any refund payment which is due to you within 30 days from the day the order is cancelled.
For items returned which are not damaged faulty or mis-discribed:
12.2 If you are returning the items within 28 days after delivery to your home or, if in the UK, to your local store, we will refund the price you paid for the items and the initial delivery charges (where applicable) in Pounds Sterling if you return the items within 7 working days after the day on which the items are delivered to you.
12.3 If you return the items after 7 working days from the day after the date of delivery, we will not refund the initial delivery charges which you paid to deliver the items you are returning.
12.4 Clause 12.2 and 12.3 shall not apply to items delivered in Belgium or Denmark and in such cases if you are returning the items within 28 days after delivery to your home, we will refund the price you paid for the items and the initial delivery charges (where applicable) in Pounds Sterling if you return the items within 14 calendar days after the day on which the items are delivered to you. If you return items delivered in Belgium or Denmark after 14 calendar days from the day after the date of delivery, we will not refund the initial delivery charges which you paid to deliver the items you are returning.
12.5 You will be responsible for the cost of returning the items which are not damaged, faulty or mis-described, subject to any rights you have under your national consumer legislation.
For damaged, faulty or mis-described items:
12.6 If you are entitled to a refund on damaged, faulty or mis-described grounds, we will refund you as follows:
12.6.1 Any items from your order which are damaged, faulty or mis-described we will refund the cost of your order and all delivery charges, including the postage cost of returning these item(s).
12.7 With the exception of damaged, faulty or mis-decribed items, delivery charges will not be refunded if you return only part of the order (e.g. you have ordered two items but only return one). If items are parts of a set (e.g. dining table and chairs) you must return all parts in order to qualify for a refund.
12.8 For large household items delivered to your home, a refund of £14.00 will be made if you paid the higher basket delivery charge of £18.95 and then subsequently the «large» item that created the higher delivery charge was returned on «damaged», «faulty» or «mis-described» grounds]. All refunds are credited via your original payment method. If you wish to exchange a faulty product that is part of a larger order you will not be charged when we re-deliver the item to you.
Return to Top
eVouchers
13. ASDA Direct eVouchers
13.1 ASDA Direct may issue eVouchers from time to time at no cost to you.
13.2 ASDA Direct eVouchers are valid only on ASDA Direct shopping orders placed with ASDA Direct subject to these ASDA Direct Product Terms & Conditions. Your use of an ASDA eVoucher indicates your agreement to be bound by these terms and any ASDA Direct terms on the ASDA Voucher itself. We will only honour an ASDA eVoucher if it is used in line with these terms.
13.3 ASDA eVouchers that have not been issued by ASDA Direct cannot be used with ASDA Direct.
13.4 ASDA eVouchers that have been issued by ASDA Direct are and shall remain the property of ASDA Direct.
13.5 To apply an ASDA eVoucher to your order you must either select it from the list in the eVoucher section on the Payment page, or enter the eVoucher code.
13.6 Use of an ASDA eVoucher may by subject to you providing proof of entitlement to use the ASDA eVoucher.
13.7 . Unless expressly stated otherwise:
ASDA eVouchers cannot be used in ASDA stores; and
ASDA eVouchers are not transferable and there is no cash alternative available.
13.8 Each ASDA Direct eVoucher issued may be subject to other specific terms and conditions of use which may include, amongst other things
only for use on orders placed on specific day(s) or within a specified period;
only for use on orders for delivery on specific day(s);
only for use on orders for delivery within a specified timeslot;
only for use on orders of a specific value;
only for use on a first order by a new customer;
only valid on orders that must contain a specific product, or a combination of specific items;
may specifically exclude certain items (which will always be tobacco, infant formula milk and prescription medicines but may exclude other items as notified from time to time);
cannot be used in conjunction with either specific ASDA Voucher(s) or any other eVoucher(s) whatsoever.
13.9 All ASDA eVouchers automatically expire 90 days from the date we issue them to you. We’ll send you an email reminder when you have 30 days left to redeem your eVoucher. After the expiry date the ASDA Voucher will be removed from your account.
13.10 All ASDA Direct eVoucher offers are subject to availability and while stocks last.
13.11 ASDA Direct eVoucher value(s) may be adjusted if the total discount value is greater than the value of your order.
13.12 We reserve the right to withdraw or cancel any of our ASDA eVouchers at any time, either as a whole or for specific items or delivery areas. If this happens, then the ASDA eVouchers may not be used for any orders placed after the date of withdrawal or cancellation. We reserve the right to reject or cancel the use of an ASDA Direct eVoucher where fraud or illegal misuse is suspected.
13.13 All ASDA Direct eVouchers are, and will remain at all times, the property of ASDA Direct and are not transferable or for resale.
13.14 No ASDA Voucher may be copied, reproduced, published or distributed directly or indirectly in any form for use by anyone other than the original recipient.
13.15 In using an ASDA eVoucher you warrant that you are the duly authorised recipient of it. If you redeem or attempt to redeem an ASDA eVoucher to which you are not entitled you may be committing a civil or criminal offence.
13.16 If we believe that any ASDA eVoucher is being misused illegally or where fraud is suspected, we reserve the right to withdraw or cancel an ASDA eVoucher and take any further action as we deem appropriate.
13.17 You will have no claim against us in respect of such rejection or cancellation of an ASDA Voucher.
13.18 We shall not be liable to any customer or household for any financial loss arising out of the cancellation or withdrawal of any ASDA eVoucher or any failure or inability of a customer to use an ASDA eVoucher for any reason.
Entertainment orders
Where is my Entertainment Order?
To make sure your most wanted entertainment gifts arrive in plenty of time, we’ve made some improvements to our entertainment delivery options:
Delivery for DVD, Blu-ray, CD and Games Software
You will be able to see the expected delivery day during checkout. You also don’t need to be in to sign for your delivery.
If you have not received your order 10 days after your expected delivery date, please contact our customer services team on 0800 323 4050.
Delivery for Games Consoles and Games Accessories
Games Consoles and Games accessories are available for standard free 2 – 5 day delivery, selected items are also available for express next day delivery.
These items are also available for Click and Collect which means you can have your order delivered to your local store for free. The great thing about it is that you will no longer have to wait in for the delivery of your order – you can collect it in your own time from one of over 1600 stores.
Entertainment pre-orders
Providing that all pre-orders are placed at least three days before the release date, we will try to deliver it on the day of release.
Tesco delivery times & costs
Delivery times and costs for sellers will vary – further details are shown on the individual product pages.
Product type
Delivery service
Cost
Delivery times
Small items
Click & Collect
FREE
Order by 3pm (Sunday-Friday) and collect in store next day
Standard delivery
£3.00
Standard delivery usually 2-5 days
Express delivery
£5.95
Order by 3pm* (Sunday-Friday) for next day delivery
Books, DVDs & Gaming
Standard delivery
FREE
Standard delivery usually 2-5 days by post
Large items
Standard delivery
£7.95 – £19.95
You can choose your delivery date at the checkout, or our supplier will contact you within 2 working days to confirm delivery date
*Some items need to be ordered by 1pm for next day delivery – details shown on individual product pages.
Only a small range of entertainment products is available for express next day delivery and for Click & Collect.
For full details on sellers’ delivery information, find your seller in our seller directory and choose ‘help’. The delivery costs for Sellers at Tesco will be shown on the product details page and at checkout.
The full cost of your delivery will be shown to you before check out.
Home delivery
All items are delivered directly to your door.
Sometimes it takes longer to deliver items to Northern Ireland, the Isle of Man, the Isles of Scilly, Orkney, Shetland and other Scottish islands.
Small items – standard delivery
Items are usually delivered within 2-5 working days, except bank holidays. You will be given the expected delivery date during checkout . Delivery usually takes p