Title: Director of Housekeeping - Wyndham Grand Chicago Riverfront
Location: United States of America-Illinois-Chicago
Requisition ID: 1407952
Description:
With
an unrivalled location on Wacker Drive, just off Michigan Avenue, the Wyndham
Grand Chicago Riverfront is in the heart of everything that is Chicago. The
hotel boasts 334 spacious guestrooms, Hoyt’s Chicago restaurant and bar,
24-hour business and fitness centers and over 16,000 square feet of private
event space. Many of our guest rooms offer stunning views of either the city or
the famed Chicago River.
The
Hotel offers 47 vacation ownership units in partnership with Wyndham Hotel
Group’s sister company, Wyndham Vacation Ownership. As the world’s largest
developer and marketer of flexible, points-based vacation ownership products,
Wyndham Vacation Ownership has developed or acquired more than 185 vacation
ownership resorts throughout the United States, Canada, Mexico, the Caribbean
and the South Pacificthat represent more than 23,000 individual vacation
ownership units.
The Wyndham Grand Chicago Riverfront is part of the
prestigious Wyndham Grand® ensemble of distinguished hotels within the Wyndham Hotels
and Resorts brand that represent one-of-a-kind experiences in key destinations
with refined accommodations, attentive service and relaxed surroundings.Wyndham
Hotel Group,part oftheWyndhamWorldwide(NYSE:WYN)familyofcompanies, istheworld’slargest hotel
companywithapproximately7,380hotelsand over 631,800rooms in
66 countries.
Director of Housekeeping
Job Summary
The Director of Housekeeping oversees and ensures the overall cleanliness and product quality of the hotel in accordance with hotel, corporate and Department of Health standards. He/she distributes and directs daily and weekly work assignments and oversees and conducts room/suite inspections. The Director is responsible for interviewing, training, supervising, counseling, scheduling, and performance evaluation of staff members. Other responsibilities include cost controls; safety and loss prevention; associate morale; oversight of the laundry department; and assisting with financial processes of forecasting, budgeting, purchasing, payroll and inventory control.
Fundamental Requirements:
· Maintain a warm and friendly demeanor at all times.
· Employees must, at all times, be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.
· Respond to all guest requests, problems, complaints and/or accidents presented through reservations, comment cards, letters and/or phone calls, in an
attentive, courteous and efficient manner. Follow up to ensure guest satisfaction.
· Motivate, coach, counsel and discipline all Housekeeping personnel according to Wyndham SOP''s.
· Establish and maintain a regularly scheduled cleaning program (i.e. floor care, hard cleaning, mattress flipping, etc.) and maintain a detailed checklist for
each position.
· Maintain and control all housekeeping equipment.
· Ensure compliance with all corporate Risk Management standards (MSDS, HazComm, etc.).
· Conduct monthly guest supplies and cleaning supplies inventories.
· Ensure that large guestroom turns are managed efficiently.
· Ensure consistency with departmental opening and closing procedures.
· Manage vendor contracts (i.e. dry cleaners, window washers, etc.).
· Prepare and conduct all Housekeeping interviews and follow hiring procedures according to Wyndham SOP''s.
· Develop employee morale and ensure training of Housekeeping personnel.
· Inspect rooms daily, and ensure that some rooms are inspected with supervisors on a daily basis.
· Inspect all VIP rooms prior to arrival.
· Ensure that public areas, guest rooms and back-of-house areas are cleaned to Wyndham standards.
· Maintain required pars of all Housekeeping and Laundry supplies by ordering all needed supplies and amenities on a monthly or quarterly basis.
· Conduct monthly and quarterly Housekeeping inventories on a timely basis.
· Ensure guest privacy and security by correctly following Wyndham procedures.
· Conduct pre-shift meetings for room attendants and housemen.
· Respond to emergency situations using information contained in MSD sheets. Keep MSD sheets current and easily available.
· Balance and clear room status nightly; compare the p.m. housekeeping report with the PMS room status report and resolve any discrepancies.
· Review Housekeeping staff''s worked hours for payroll compilation and submit to Accounting on a timely basis.
· Prepare employee schedule according to business forecast, payroll budget guidelines and productivity requirements.
· Maintain Wyndham SOP''s regarding Purchase Orders, vouchering of invoices and checkbook accounting.
· Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments.
· Ensure implementation of all Wyndham policies and house rules. Understand hospitality terms.
· Ensure sign off of all Service Standards by Position competencies for Housekeeping staff.
· Carry a communication device at all times. Operate pagers and radios efficiently and professionally in communicating with hotel staff. Ensure the proper
use of radio etiquette within the department.
· Manage and organize large turn days (including group check-ins or check-outs).
· Monitor out-of-order, out-of-service, discrepant and show rooms.
· Must maintain constant communication with Guest Services.
· Monitor and act on special requests as needed; VIPs, special needs rooms, connecting, etc.
· Maintain and monitor "Lost and Found" procedures and policies according to Wyndham standards.
· Establish and maintain key control system.
· Focus the Housekeeping Department on their role in contributing to Medallia Scores.
Minimum Requirements:
Education & Experience:
* Minimum five years management experience with at least three years in housekeeping management at progressively higher levels of responsibility.
* Supervisory experience is required.
* Must be proficient in Microsoft Word, Outlook and Excel; Opera and Kronos experience helpful.
* Bi-lingual English/Spanish communication skills required.
Applicants must already possess authorization to work in the United States for consideration.
Physical requirements:
· Long hours sometimes required.
· Medium work - Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Job: Housekeeping