## Description
## _General Requirements _
* Maintain a warm and friendly demeanor at all times.
* Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
* Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
* Must be able to multitask and prioritize departmental functions to meet deadlines.
* Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
* Attend all hotel and brand required meetings and trainings.
* Participate in M.O.D. coverage as required.
* Maintain regular attendance in compliance with Wyndham Standards, as required by scheduling, which will vary according to the needs of the hotel.
* Maintain high standards of personal appearance and grooming, which include wearing nametags.
* Comply with Wyndham Standards and regulations to encourage safe and efficient hotel operations.
* Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
* Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
* Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
* Must be able to maintain confidentiality of information.
* Perform other duties as requested by the General Manager
* Respond to all guests’ requests, problems, complaints and/or accidents presented at the Front Desk or through reservations, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction.
* Motivate, coach, counsel and discipline all associates according to Wyndham S.O.P.''s.
* Carry a cell phone at all times.
* Prepare and conduct all Guest Services interviews and follow hiring procedures according to Wyndham S.O.P.''s.
* Develop employee morale and ensure training of Guest Services personnel.
* Maximize room revenue and occupancy by reviewing status daily. Analyze rate varience, monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily,
* Attend weekly revenue meetings.
* Participate in required M.O.D. program as scheduled.
* Review Guest Services staff''s worked hours for payroll compilation and submit to payroll on a timely basis.
* Prepare employee Schedule according to business forecast, payroll budget guidelines and productivity requirements.
* Ensure that no-show revenue is maximized through consistent and accurate billing.
* Maintain Wyndham S.O.P.''s regarding vouchering of invoices and checkbook accounting.
* Ensure that productivity and the schedule are completed on a timely basis according to Wyndham S.O.P.''s.
* Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments.
* Work closely with Central Accounting on follow-up items, i.e., returned checks, rejected credit cards, employee discrepancies, etc.
* Operate all aspects of the Front Office computer system, including software maintenance, report generation and analysis, and simple programming.
* Monitor proper operation of the P.B.X. console and ensure that employees maintain Wyndham S.O.P.''s in its use.
* Ensure staff greet and welcome all guests approaching the Front Desk in accordance with Wyndham S.O.P.''s.
* Ensure implementation of all Wyndham policies and house rules. Understand hospitality terms.
* Ensure sign off of all Service Standards by Position for staff.
* Assist in preparation of revenue and occupancy forecasting.
* Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
* Must maintain constant communication with Housekeeping,.
* Operate radios efficiently and professionally in communicating with hotel staff. Ensure the proper use of radio etiquette within the department.
* Coordinate all aspects of the ongoing implementation of the Wyndham philosophy of service.
* Ensure correct and accurate cash handling at the Front Desk.
* Follow and enforce all Wyndham hotel credit policies.
* Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other employees.
* Maintain and monitor Lost and Found procedures and policies according to Wyndham standards.
* Establish and maintain key control system.
* Ensure participation within department for Count on Me! Committee
* Monitor all V.I.P.''s, special guests and requests.
* Maintain required pars of all front office and stationary supplies.
* Review daily Front Office work and activity reports generated by Night Audit.
* Review Front Office log book and Guest Request log on a daily basis.
* Be familiar with all corporate sponsored programs such as Wyndham Rewards.
* Maintain an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports and tracking logs.
* Conduct meetings according to Wyndham standards as required by management.
* Check rooms with the housekeeping supervisor on a daily basis.
* Ensure the cleanliness of all public areas.
* Oversee the breakfast area with the help of the breakfast attendant
* Ensure all hotel supplies are ordered and accounted for.
* Maintain the housekeeping schedule.
* Ensure the housekeeping boards are completed daily in accordance with productivity guidelines.
* Maintain the linen inventory count quarterly.
## Qualifications
## _General Requirements _
* Maintain a warm and friendly demeanor at all times.
* Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
* Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
* Must be able to multitask and prioritize departmental functions to meet deadlines.
* Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
* Attend all hotel and brand required meetings and trainings.
* Participate in M.O.D. coverage as required.
* Maintain regular attendance in compliance with Wyndham Standards, as required by scheduling, which will vary according to the needs of the hotel.
* Maintain high standards of personal appearance and grooming, which include wearing nametags.
* Comply with Wyndham Standards and regulations to encourage safe and efficient hotel operations.
* Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
* Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
* Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
* Must be able to maintain confidentiality of information.
* Perform other duties as requested by the General Manager
* Respond to all guests’ requests, problems, complaints and/or accidents presented at the Front Desk or through reservations, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction.
* Motivate, coach, counsel and discipline all associates according to Wyndham S.O.P.''s.
* Carry a cell phone at all times.
* Prepare and conduct all Guest Services interviews and follow hiring procedures according to Wyndham S.O.P.''s.
* Develop employee morale and ensure training of Guest Services personnel.
* Maximize room revenue and occupancy by reviewing status daily. Analyze rate varience, monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily,
* Attend weekly revenue meetings.
* Participate in required M.O.D. program as scheduled.
* Review Guest Services staff''s worked hours for payroll compilation and submit to payroll on a timely basis.
* Prepare employee Schedule according to business forecast, payroll budget guidelines and productivity requirements.
* Ensure that no-show revenue is maximized through consistent and accurate billing.
* Maintain Wyndham S.O.P.''s regarding vouchering of invoices and checkbook accounting.
* Ensure that productivity and the schedule are completed on a timely basis according to Wyndham S.O.P.''s.
* Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments.
* Work closely with Central Accounting on follow-up items, i.e., returned checks, rejected credit cards, employee discrepancies, etc.
* Operate all aspects of the Front Office computer system, including software maintenance, report generation and analysis, and simple programming.
* Monitor proper operation of the P.B.X. console and ensure that employees maintain Wyndham S.O.P.''s in its use.
* Ensure staff greet and welcome all guests approaching the Front Desk in accordance with Wyndham S.O.P.''s.
* Ensure implementation of all Wyndham policies and house rules. Understand hospitality terms.
* Ensure sign off of all Service Standards by Position for staff.
* Assist in preparation of revenue and occupancy forecasting.
* Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
* Must maintain constant communication with Housekeeping,.
* Operate radios efficiently and professionally in communicating with hotel staff. Ensure the proper use of radio etiquette within the department.
* Coordinate all aspects of the ongoing implementation of the Wyndham philosophy of service.
* Ensure correct and accurate cash handling at the Front Desk.
* Follow and enforce all Wyndham hotel credit policies.
* Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other employees.
* Maintain and monitor Lost and Found procedures and policies according to Wyndham standards.
* Establish and maintain key control system.
* Ensure participation within department for Count on Me! Committee
* Monitor all V.I.P.''s, special guests and requests.
* Maintain required pars of all front office and stationary supplies.
* Review daily Front Office work and activity reports generated by Night Audit.
* Review Front Office log book and Guest Request log on a daily basis.
* Be familiar with all corporate sponsored programs such as Wyndham Rewards.
* Maintain an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports and tracking logs.
* Conduct meetings according to Wyndham standards as required by management.
* Check rooms with the housekeeping supervisor on a daily basis.
* Ensure the cleanliness of all public areas.
* Oversee the breakfast area with the help of the breakfast attendant
* Ensure all hotel supplies are ordered and accounted for.
* Maintain the housekeeping schedule.
* Ensure the housekeeping boards are completed daily in accordance with productivity guidelines.
* Maintain the linen inventory count quarterly.
*Job:* Hotel/Resort Operations
*Primary Location:* United States of America-Illinois-Hoffman Estates
*Employee Status:* Regular
*Schedule:* Full-time
*Organization:* Wyndham Hotel Group - Wyndham Hotel Management
*Job Posting:* Jun 9, 2014, 9:24:22 AM
*Req ID:* 1407755
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AmericadashIllinois
Fulldashtime
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HotelslashResort
Operations Manager