1-800-Flowers.com
Customer Service - Part-Time Work from Home Opportunity
Note: To be considered for this position, please read this entire section carefully.
Summary
1-800-Flowers.com customer service center, recent winner of the global call center of the year award is now hiring customer service oriented individuals to work from the comfort and convenience of their home office. These employees serve as the first contact customers have with the company.
We are looking for flexible, PC-savvy individuals to work on a part time basis and who live in the following states; Arizona, Florida, New Mexico, Oklahoma, Ohio, New York, Texas, Virginia and Nevada. Successful candidates must have their own PC with reliable high-speed internet connection, a dedicated land line telephone (conventional non-wireless telephone connection) for incoming calls and can type 35 words per minute. Prior call center experience preferred. Applicants must be 18 years of age or older and have a high school diploma or GED to apply. Good typing, writing, spelling and math skills, with strong communication skills required.
Scheduling Requirement
The nature of the 1-800-flowers.com workload is dependent upon the number of customers that are placing orders. We typically have a steady flow of workload, however during peaks periods such as Thanksgiving, Christmas, Valentine’s Day and Mother’s Day our workload increases significantly. We refer to these periods as our “Gold Rush Periods.” During Gold Rush Periods, we require Home Agent Specialists to work 8 – 10 hour shifts on gold days. Gold days are generally 2 – 4 leading up to the day of the holiday and 1 – 3 days following the holiday. Based on your availability, there is a possibility that you could work many more hours during the “Gold Rush Period.”
GOLD DAYS
Christmas Gold Days
December 21, 2007
December 22, 2007
December 23, 2007
December 24, 2007
Valentine's Day Gold Days
February 12, 2008
February 13, 2008
February 15, 2008
Mother's Day GOLD Days
May 8, 2008
May 9, 2008
May 10, 2008
May 12, 2008
Hardware and Software Specifications
Workstation Minimum Requirements
Desktop Computer: Pentium III 300 MHz or better.
Operating System: Windows XP Professional or Home Edition
RAM / Memory: Minimum 256 MB available RAM
PC Sound: Required w/speaker
Modem: DSL or Cable
Video Card: Standard - Recommended 8 MB video card
Hard Drive: 4 GB IDE Hard Drive (larger is better)
Dedicated Phone Line: Land line for work during schedules shifts.
Telephone set: Must be a corded traditional telephone. No cordless, cellular/wireless, or VoIP (e.g., Optimum Voice, Vonage, AT&T, CallVantage).
Microsoft Internet Explorer: 6.0, (7.0 is not compatible). Windows Update
Antivirus Software: Norton Anti-Virus software with current and updated virus definitions
Internet Account: Subscription to a reliable high-speed ISP which has bi-directional speeds of 128K or more and which is neither a wireless nor satellite connection. A wireless connection within the confines of your home is acceptable as long as your DSL or cable connection is "hard-wired".
Office Furniture: A sturdy desk and a comfortable sturdy chair at a comfortable height with adequate back support. (5 legged chair highly recommended)
Monitor: 17" monitor - Highly recommended
AIM: Free download available at http://www.aim.com
Microsoft Office: including Microsoft Word and Excel WinZip, Adobe Acrobat reader. -Free download available on the Web
Battery Backup: UPS/Battery Power Supply including surge
Headset: A corded headset with a noise-canceling microphone. The headset must be corded and plug into a corded telephone to allow you to work hands-free.
Printer: Printer (color is better)
If you meet the following requirement so far, Click here to go to our on line screening center.
