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==Introduction==
A passport is a document, issued by the national government. It certifies the identity and nationality of the holder for travel abroad. It contains information about the holder; like name, gender, date and place of birth.
You may obtain a passport urgently by using a Premium or Fast Track Service.
==Eligibility==
You can obtain a British Passport if you are a British National. Having a British nationality does not guarantee that you are eligible to apply for a passport. For example, you may not get a new passport (or your existing passport may be taken from you) if:
*you’re suspected of a serious crime and an arrest warrant has been issued
*a court order stops you having a UK passport or restricts your travel
*you’re on bail and bail conditions mean you can’t leave the UK
*you’ve been brought back to the UK before at the government’s expense and haven’t repaid what you owe
*you’ve received a European Union or United Nations order which restricts your travel
A child's passport may be cancelled or not renewed if there’s a court order in place stopping the child from leaving the UK.
Your eligibility and entitlement to a British passport will be looked at when you apply.
To know more about types of British Nationality: https://www.gov.uk/british-passport-eligibility
==Instructions==
To obtain a passport urgently and you are in the UK you must book an appointment at a Passport Customer Service Centre. You may book an appointment up to 3 weeks from the day you book it.
You can only use Premium and Fast Track services for the following:
*Renewal or amendment of a standard adult 32-page passport
*Renewal or amendment of a jumbo adult 48-page passport
*Replacing a lost, stolen or damaged adult passport (Fast Track service only)
*First child passport (Fast Track service only)
*Renewal or amendment of a child passport
*Replacing a lost, stolen or damaged child passport (Fast Track service only)
*Renewals for British nationals born on or before 2 September 1929
==Required Information==
A list which displays the kind of information which is required to complete the procedure.
e.g.
1. Date of Birth.
2. City or County of Birth.
==Procedure==
1.) Make a call to the Passport Adviceline to book an appointment at a Passport Customer Service Centre.
2.) If your are using the Premium 1-day service, you may book for an appointment before 11am on Saturdays, and on weekdays before:
*4pm in London
*1:30pm in Liverpool
*1pm in Peterborough
*12:30pm in Glasgow and Newport
*midday in Belfast and Durham
3.) Get a passport application form and guide on how to fill it in from a Post Office.
4.) You must be at the appointed place 10 minutes before the appointed time. Bring a completed application form and supporting documents to Her Majesty’s Passport Office.
5.) For applicants using the Premium 1-day service, your passport will be issued to you within the day. You may proceed to the Passport Customer Service Centre to collect your passport. For those availing the Fast Track 1-week service, your passport will be sent to your home within 1 week (not including bank and public holidays). To be sure that you will receive your passport in a week, make sure that you have submitted a properly filled in application form and all the supporting documents. You may also need to sign for the delivery of your passport.
'''NOTE:'''
*There may be a delay to your application if there are mistakes on your form, or you don’t provide the necessary documents at your appointment.
*Another person can go to your appointment and collect your passport if you’re unable to (as long as you’re in the UK at the time). They would have to bring the following:
**their own ID, eg passport, driving licence or a utility bill issued within the last 3 months
**a signed and dated letter from you naming the person and giving them permission (if the application is for a child, the person who signed section 9 of the form must sign this permission letter)
**that person will also need to bring the application receipt if they’re collecting your passport. The cashier issues the receipt when they accept the passport application.
*British Passports belong to the government and can be cancelled or withdrawn at any time.
'''Upgrading a standard application'''
If you have already applied to renew your passport by post or through the Check & Send service, you can have it upgraded to the Premium service.
Upgrading is usually available in special circumstances like when you have change your travel plans at short notice.
To check if you can avail of the Premium Service you may call the Passport Adviceline, they will tell you if you can upgrade - the service isn’t always available during Her Majesty’s Passport Office’s busy periods. When you call the Passport Adviceline make sure that you have the barcode number of your application. This was on your application form, or on your receipt if you used Check & Send.
'''Refunds'''
Refund is possible for the Premium or Fast Track service fee (but not the standard passport fee) if your application isn’t processed within the specified time.
A refund is also possible in the following cases:
*you’re travelling abroad for medical treatment
*you have to travel urgently because of the death or serious illness of a family member, friend or business associate
*you’re seriously ill, or you’re a carer for a seriously ill person, and your travel has been arranged by a charity or religious organisation
You must pay the full fee and then claim a refund for the Premium or Fast Track service fee.
Send the claim form to the Customer Service Manager at the Passport Customer Service Centre where you had your appointment.
No refund can be caimed if the delay is due to:
*a mistake or missing information on your form
*Her Majesty’s Passport Office needing more time to consider a complex application
*circumstances beyond the reasonable control Her Majesty’s Passport Office
==Required Documents==
*Completed application form
*Proof of British Nationality
*You will need 2 identical photos when applying for a passport. For details about the passport photo: https://www.gov.uk/photos-for-passports
*To be sure of the additional documents that you will be needing for the application, you may call the IPS Passport Advice line on 0300 222 0000.
==Fees==
'''Renew or amend a standard adult 32-page passport'''
*Premium service - £128
*Fast Track service - £103
'''Renew or amend a jumbo adult 48-page passport'''
*Premium service - £137
*Fast Track service - £111
'''Replace a lost, stolen or damaged adult passport'''
*Premium service - Not available
*Fast Track service - £103
'''First child passport'''
*Premium service - Not available
*Fast Track service - £87
'''Renew or amend a child passport'''
*Premium service - £106.50
*Fast Track service - £87
'''Replace a lost, stolen or damaged child passport'''
*Premium service - Not available
*Fast Track service - £87
'''Renewals for British nationals born on or before 2 September 1929'''
*Premium service - £55.50
*Fast Track service - £30.50
==Validity==
Explain the time until which the certificate/document is valid.
e.g. Birth Certificate Valid Forever
==Documents to Use==
*To download the claim form: https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/222584/dg_177158.pdf
==Sample Documents==
Please attach sample completed documents which would help other people who would like to follow this procedure.
==Processing Time==
The '''Premium service''' means you’ll get your passport within 4 hours of your application being accepted. You must go to the Passport Customer Service Centre to collect it.
The '''Fast Track service''' means your passport is delivered to your home address within 1 week of your application being accepted.
==Office Locations & Contacts==
'''Passport Adviceline'''
Telephone: 0300 222 0000
Textphone: 0300 222 0222
Text Relay: 18001 0300 222 0000
Email Enquiry Form (cannot be used for booking, for general advice only): https://contact.homeoffice.gov.uk/contact.php?survey=1&pager=2
Working Hours:
*Monday to Friday, 8am to 8pm
*Saturday, Sunday and public holidays, 9am to 5:30pm
To know about call charges: https://www.gov.uk/call-charges
'''To Find the nearest Passport Customer Service Centre to your place''' (you'll need to enter a postcode): https://www.gov.uk/ips-regional-passport-office
'''To find the nearest passport interview office to your place''' (you'll need to enter a postcode): https://www.gov.uk/passport-interview-office
;Foreign and Commonwealth Office Travel Advice
The FCO Travel Advice service provides advice for British travellers on staying safe abroad and posts notices for over 200 countries based on the most accurate and up-to-date information available.
Contact point - Foreign and Commonwealth Office Travel Advice<br>
Address - Consular Directorate<br>
Old Admirality Building<br>
London<br>
SW1A 2PA <br>
Phone number - Travel advice - 08458 502 829<br>
Fax - 020 7008 0155<br>
Email address - TravelAdvicePublicEnquiries@fco.gov.uk<br>
Website - http://www.fco.gov.uk/en/travel-and-living-abroad/<br>
;Identity and Passport Service (IPS)
The Passport Adviceline is currently experiencing a high volume of calls and intermittent technical problems. If you can't get through, please try again later. IPS is investigating the issue and apologise for any inconvenience caused to customers.
Contact point - Identity and Passport Service (IPS)<br>
Address - Globe House<br>
89 Eccleston Square<br>
London<br>
SW1V 1PN<br>
Phone number<br>
Passport Adviceline - 0300 222 0000<br>
Text Relay - 18001 0300 222 0000<br>
Text phone - 0300 222 0222<br>
Website - http://www.ips.gov.uk/passport/contact.asp <br>
*Your nearest IPS office Opens new window
:http://maps.direct.gov.uk/LDGRedirect/MapAction.do?ref=passportinterviewoffices
==Video==
Videos explaining the procedure or to fill the applications.
Attach videos using the following tag <&video type="website">video ID|width|height<&/video&> from external websites.
Please remove the "&" inside the tags during implementation.
Website = allocine, blip, dailymotion, facebook, gametrailers, googlevideo, html5, metacafe, myspace, revver,
sevenload, viddler, vimeo, youku, youtube
width = 560, height = 340, Video ID = Can be obtained from the URL of webpage where the video is displayed.
e.g In the following url "http://www.youtube.com/watch?v=Y0US7oR_t3M" Video ID is "Y0US7oR_t3M".
==Information which might help==
'''For Advice and Complaints'''
For general advice use the email enquiry form: https://contact.homeoffice.gov.uk/contact.php?survey=1&pager=2
Or you can make a complaint, but you need to call to book an appointment. You can also send enquiries by post.
'''Complaints about British passports issued in the UK'''
You can write and send your complaints to Her Majesty’s Passport Office customer service team, include:
*your name, address and date of birth
*your phone number and/or email address
*the date you applied for your passport
*your application number if you have it
Send to:
Customer service manager
Customer contact centre
PO Box 175
Newport
Gwent
NP20 1XA
'''Complain to Her Majesty’s Passport Office Chief Executive'''
If your not happy with response or for other concerns contact Her Majesty’s Passport Office - Chief Executive’s office: hqenquiries@hmpo.gsi.gov.uk
Parliamentary and correspondence management team
Her Majesty's Passport Office
Chief Executive's office
2 Marsham Street
4th Floor
SE Peel Building
London
SW1P 4DF
'''If your outside UK'''
Follow the link and search for the country you are in: https://www.gov.uk/overseas-passports/y
==Other uses of the Document/Certificate==
Please explain what are other uses of obtaining this document/certificate.
e.g. Birth Certificate can be used as proof of identity.
==External Links==
*Getting a passport urgently: https://www.gov.uk/get-a-passport-urgently
*Post Office Branch Finder: http://www.postoffice.co.uk/branch-finder
*Completing the application form: https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/222567/dg_184487.pdf
==Others==
More information which might help people.
[[Category:England]]