How do I get my Fast Timers results?:
← Older revision
Revision as of 21:56, 9 February 2014
(9 intermediate revisions not shown)
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== How do I send crash logs? ==
== How do I send crash logs? ==
-
This
can be
done automatically
. In Second Life, Preferences > General tab > Crash reports should be set to "Always send" or "Ask before sending"
.
+
This
is
done automatically
in current viewers
.
Note that when the Crash Reporter is active, it may go slowly as it sends us your info. This is normal.
Note that when the Crash Reporter is active, it may go slowly as it sends us your info. This is normal.
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NOTE: [YOUR USERNAME] refers to the one used to identify you on your computer, not your Second Life Resident name.
NOTE: [YOUR USERNAME] refers to the one used to identify you on your computer, not your Second Life Resident name.
-
===Windows Vista===
+
===Windows Vista
, Windows 7 and Windows 8
===
-
The log file is usually in a directory like this
(same applies)
:
+
The log file is usually in a directory like this:
C:\Users\[YOUR USERNAME]\AppData\Roaming\SecondLife\logs
C:\Users\[YOUR USERNAME]\AppData\Roaming\SecondLife\logs
-
NOTE:
"Roaming" may become "Local"
on
future release
,
please see http://jira
.
secondlife.com/browse/VWR-9191
+
NOTE:
[YOUR USERNAME] refers to the one used to identify you
on
your computer
,
not your Second Life Resident name
.
-
Your drive letter may vary depending on your setup, but C: is the most common
. To get here, you can also click the taskbar's Start button > Run, then next to "Open:" type "%appdata%" and click OK. Scroll down and look for the "SecondLife" folder, then inside that, open the "logs" folder
.
+
Your drive letter may vary depending on your setup, but C: is the most common.
-
===Windows 7===
+
To get there
:
-
+
* ''Windows Vista
:
'' Click
the
taskbar's Start button
>
Run
,
then next to "Open
:
" type '''%appdata%''' and click OK
.
-
The log file is usually in a directory like this
:
+
* ''Windows 7
:
'' Click
the taskbar's Start button > All Programs > Accessories > Run, then next to "Open:" type
'''
%appdata%
'''
and click OK.
-
+
* ''Windows 8:'' Tap
the
taskbar's Start button (or the Windows key)
,
type '''%appdata%'''
,
then press {{K|Enter}}
.
-
C
:
\Users\[YOUR USERNAME]\AppData\Roaming\SecondLife\logs
+
-
+
-
NOTE: [YOUR USERNAME] refers to
the
one used to identify you on your computer, not your Second Life Resident name. <br
>
+
-
NOTE: "Roaming" may become "Local" on future release
,
please see http
:
//jira.secondlife
.
com/browse/VWR-9191
+
-
+
-
Your drive letter may vary depending on your setup, but C
:
is the most common. To get here, you can also click
the taskbar's Start button > All Programs > Accessories > Run, then next to "Open:" type
"
%appdata%
"
and click OK.
Scroll down and look for
the
"SecondLife" folder
,
then inside that
,
open the "logs" folder
.
+
+
Scroll down and look for the "SecondLife" folder, then inside that, open the "logs" folder.
===Mac OS===
===Mac OS===
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/Users/[YOUR USERNAME]/Library/Application Support/SecondLife/logs
/Users/[YOUR USERNAME]/Library/Application Support/SecondLife/logs
+
+
{{KBtip|Can't find your Library folder on OS X Lion or later? While in the Finder, hold down the {{K|Opt}} key, and pick '''Go>Library''' from the top menu.}}
===Linux===
===Linux===
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Fast Timers are a set of scrolling bars which separate Second Life's resource usage into colored chunks. This is very useful for identifying if a certain category is using far more computer power than it should, and helps us pinpoint problems. It may look overwhelming at first, like something out of Star Trek, but as long as you can take a good screenshot and send it to us, that's what matters.
Fast Timers are a set of scrolling bars which separate Second Life's resource usage into colored chunks. This is very useful for identifying if a certain category is using far more computer power than it should, and helps us pinpoint problems. It may look overwhelming at first, like something out of Star Trek, but as long as you can take a good screenshot and send it to us, that's what matters.
-
First, you'll need the [[
advanced
menu]] on. Press:
+
First, you'll need the [[
Develop
menu]] on. Press:
-
* {{
KeyCombo
|
ctrl=*
|
alt=*
|
D
}} on Windows and Linux.
+
* {{
K
|
Ctrl
|
Alt
|
Q
}} on Windows and Linux.
-
* {{
KeyCombo
|
opt=*
|
ctrl=*
|
D
}} on Mac.
+
* {{
K
|
Ctrl
|
Opt
|
Q
}} on Mac.
-
You should see it appear in the menu bar, to the right of the Help menu.
(On some systems, you may need to press {{KeyCombo|ctrl=*|alt=*|shift=*|D}}.)
+
You should see it appear in the menu bar, to the right of the Help menu.
-
Once it's open, go to
Advanced
menu > Consoles > Fast Timers. Like this:
+
Once it's open, go to
Develop
menu > Consoles > Fast Timers. Like this:
[[Image:Client_menu_-_Consoles_-_Fast_Timers.jpg|256px|none]]
[[Image:Client_menu_-_Consoles_-_Fast_Timers.jpg|256px|none]]
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* Select "JPG" as format. You may may see an additional option to choose quality — preferably, the compressed image should be less than 500 KB, so aim for about 50-75% quality.
* Select "JPG" as format. You may may see an additional option to choose quality — preferably, the compressed image should be less than 500 KB, so aim for about 50-75% quality.
-
If you're not sure what to use, try
free
[http://
www
.
xnview
.
com
/
XnView
] on Windows or [http://en.wikipedia.org/wiki/Preview_(software) Preview] on Mac.
+
If you're not sure what to use, try [http://
en
.
wikipedia
.
org
/
wiki/Paint_(software) Paint
] on Windows or [http://en.wikipedia.org/wiki/Preview_(software) Preview] on Mac
. On very old versions of Windows, [http://www.xnview.com/ XnView] may work out better than Paint
.
=== Attaching the screenshot to an issue ===
=== Attaching the screenshot to an issue ===