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Revision as of 20:21, 26 December 2012
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{{Draft}}Currently the procedures for training staff in the Thrift Store is the same as for training Interns. We use a [[Merit Badges (Thrift Store)|Merit Badge System]] to mark off the steps as the Trainee progresses. There are several tiers of badges:
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{{Draft}}Currently the procedures for training staff in the Thrift Store is the same as for training Interns. We use a [[Merit Badges (Thrift Store)|Merit Badge System]] to mark off the steps as the Trainee progresses.
Progress is tracked with a [[The Sash|sash]] that is kept in the store and "badges" are affixed to it as training happens.
There are several tiers of badges:
'''I. [[Rubber Band Ball]]'''
'''I. [[Rubber Band Ball]]'''
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:1. Orientation
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:1.
[[OrientationBadge|
Orientation
]]
::*
::*
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:2. Processing
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:2.
[[GatheringBadge|Gathering]]
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::*Returning stuff to Receiving
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::*Shopping from Basic testing
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::*Shopping from Advanced Testing
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::*Shopping from Receiving
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::*Shopping from the Warehouse
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::*Location of Paper, Tape, Credit Card paper, and Staples reloads
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::*Print out Ubuntu FAQs, Spanish FAQs and Advanced.
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:3. [[ProcessingBadge|
Processing
]]
::*Determining what goes in which bin
::*Determining what goes in which bin
::*Cable wrapping
::*Cable wrapping
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::*System Badges/Price tags
::*System Badges/Price tags
::*Which items get price tags/which don't
::*Which items get price tags/which don't
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3
. Neatening
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:
4
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[[NeateningBadge|
Neatening
]]
::*printing labels
::*printing labels
::*Location of tape, tags, paper, pens, rubber bands, other basic supplies.
::*Location of tape, tags, paper, pens, rubber bands, other basic supplies.
::*Taking out trash and recycling
::*Taking out trash and recycling
::*Cleaning floor, glass, and counters
::*Cleaning floor, glass, and counters
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4
. Stocking
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5
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[[StockingBadge|
Stocking
]]
::*Bargain Bin
::*Bargain Bin
::*Network devices
::*Network devices
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::*Cables of all kinds
::*Cables of all kinds
::*The free box
::*The free box
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:5. Gathering
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::*Returning stuff to Receiving
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::*Shopping from Basic testing
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::*Shopping from Advanced Testing
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::*Shopping from Receiving
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::*Shopping from the Warehouse
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::*Location of Paper, Tape, Credit Card paper, and Staples reloads
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::*Print out Ubuntu FAQs, Spanish FAQs and Advanced.
'''II. [[Pricing Gun]]'''
'''II. [[Pricing Gun]]'''
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:1. Basic Pricing
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:1.
[[CustomerServiceBadge|Basic Customer Service]]
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::*Engagement (greet, help, thank)
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::*Managing expectations (know when to fold 'em/LWIA)
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::*Basic Scripts for FAQs
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::*Managing and answering the phone
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::*Learning Store Policies.
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::*Explaining Policies without conflict
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::*Deferring all exceptions/questions to 2600s and Whistles.
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:2. [[PricingBadge|
Basic Pricing
]]
::*All items that can be priced using basic price guide.
::*All items that can be priced using basic price guide.
::*Bargain Bin items.
::*Bargain Bin items.
::*Tested by pricing a set basket of items.
::*Tested by pricing a set basket of items.
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2
. Basic Till Operation
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3
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[[TillOperationBadge|
Basic Till Operation
]]
::*Entering transactions.
::*Entering transactions.
::*Entering CC transactions.
::*Entering CC transactions.
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::*Processing exchanges issuing and applying store credits.
::*Processing exchanges issuing and applying store credits.
::*Tested by ringing up set baskets of items.
::*Tested by ringing up set baskets of items.
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:3. Basic Customer Service
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:4.
[[AdvGatheringBadge|
Advanced Gathering
]]
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::*Engagement (greet, help, thank)
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::*Managing expectations (know when to fold 'em/LWIA)
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::*Basic Scripts for FAQs
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::*Managing and answering the phone
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::*Learning Store Policies.
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::*Explaining Policies without conflict
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::*Deferring all exceptions/questions to 2600s and Whistles.
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:4. Advanced Gathering
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::*TARDIS (RAM, HDDs, systems), optical drives, the Treehouse, other items from recycling (pc fans, heat sinks, etc.)
::*TARDIS (RAM, HDDs, systems), optical drives, the Treehouse, other items from recycling (pc fans, heat sinks, etc.)
:5. Two Electives
:5. Two Electives
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:::Ethernet Cable making
:::Ethernet Cable making
:::File System Development
:::File System Development
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'''III. [[Atari 2600 Game Controller]]'''
'''III. [[Atari 2600 Game Controller]]'''
:1. Advanced Customer Service (Pong)
:1. Advanced Customer Service (Pong)