Ordering
• What are my payment options?
• What is the currency for all prices?
• Will I be charged sales tax?
• Can I order by phone?
• How do I know if my purchase has been confirmed?
• Do you offer samples?
• If an item is out of stock, when will it be back in stock?
International Orders
• Do you ship to Canada?
• Do you ship internationally?
• How do you ship internationally?
• What is your policy regarding duties, taxes and brokerage fees?
• How do I place my international order?
• Why do we charge a $5.00 USD international shipping quote fee?
• How do I pay for my international order?
• How are international shipping and handling charges determined?
• How long will it take me to receive my international order?
Shipping & Fulfillment
• How do I check on the status of my order?
• What are my shipping options?
• How are shipping and handling charges determined?
• Will I receive a shipment confirmation?
• If I place my order today, how long does it take to receive my order?
• Do you offer same day shipping?
• Do you offer Express shipping?
• Do you offer rush processing?
• Where will KoyalWholesale.com ship my order?
• When should I use signature confirmation?
• What qualifies for free shipping?
Return Policy
• What is your return policy?
• What do I do with damaged or defective products?
• What is your glassware policy?
• What happens if I am missing an item?
• How do I change or cancel my order?
Special Services & Programs
• Does Koyal Wholesale have an affiliate program?
• Does Koyal Wholesale have a wholesale program?
Security & Privacy Policy
• What is Koyal Wholesale's privacy policy?
• How does Koyal Wholesale safeguard my information?
• How does Koyal Wholesale use my personal information?
About Koyal Wholesale
• What are Koyal Wholesale's hours of operation?
• Where is Koyal Wholesale located?
Contacting Koyal Wholesale
• How can I provide customer feedback?
• How can vendors submit a product for review?
• I am with the press, whom do I contact?
• Whom do I contact about partnership opportunities?
• Whom do I contact for general inquires?
Regulations & Compliance
• Proposition 65 Warning
Documents
• Are we shipping your order on a pallet or in a shipping container?
• Are you a wholesale customer in California?
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