There is a reason why the call center sector in the Philippines is being hailed as the country’s “sunshine industry.” It definitely has made the economic prospects of the country a lot brighter. As early as 2013, the Philippines has overtaken India as the call center capital of the world, citing cheap operational costs, high-quality service, and English-proficient workers. More than one million Filipinos are now engaged in call center careers and other related BPO jobs.
There are many call center offices in the country, with many more popping up. But the best call center agents and professionals end up with the employer of choice, one that puts their needs forward and sincerely prioritizes them. This is IBEX Global, a global brand which has expanded its operations in the Philippines.
How is IBEX Global different from the rest? What makes it stand out in the crowded arena of business process outsourcing? Let us give you a rundown of the things you have to know about the brand.
Yup, it is global
It’s in the name and it certainly lives up to it. IBEX Global has its headquarters in Washington, DC, and has expanded to seven countries including the Philippines. It has been providing superior customer service for the past 12 years, delivering onshore, near-shore and offshore solutions. It has set up 21 call center offices, employing over 15,000 experts and is still growing.
IBEX Global Philippines is offering customer service solutions to a wide array of accounts. The industries served span across telecommunications, satellite TV, entertainment, information technology, and travel. It also operates a non-voice, dayshift account in Parañaque.
Only The Best and Most Loyal Clients
Reputable is an understatement when you talk about IBEX. The company’s most loyal clients know that and love that about them. Most of its clientele have been with the company for more than four years. These are not just ordinary clients, as IBEX counts several of the top brands of their industries as their clients. Chances are, the very phone, tablet or laptop brand you are using to read this is an IBEX partner.
More Than a Paycheck
One of the primary reasons why job applicants flock to call centers because they normally offer higher pay than most jobs in other industries. IBEX Global proves this idea in spades. Call center newbies can expect competitive salaries, bonuses, and health benefits. Experienced professionals can expect premium pay, communications plans, and tax exempt allowances based on tenure.
Perks of the Job
IBEX has also partnered with major establishments to give fun, exclusive discounts to employees. Through the IBEX Spree Shop rewards program, employees can earn points, to get cool merchandise and some discounts with our client’s products. And, with its employee referral program, people who get their friends and family people to join the team are given excellent financial incentives.
Rewards for A Job Well Done
Successful BPO companies know how to show appreciation to exceptional and consistent call center employees. IBEX agents who get the job done really well get call center incentives and rewards. They are given monetary incentives in the form of performance bonuses and cash gifts. There are also non-monetary incentives in the form of trainings and other opportunities to advance one’s call center career.
Learning Never Ends
Clients and prospective employees will be pleased to know that IBEX Global has the interests of its people on top of its priorities. One of the IBEX facts you probably would be glad to find out is that unlike regular companies, it conducts regular trainings for its employees and holds several employee engagement activities. Mentorship is also encouraged. This ensures that agents are well-trained and equipped with necessary skills to deliver efficient customer service.
There’s an IBEX Academy
From their first day at the job, IBEX call center agents are eligible to enroll at IBEX Academy’s advancement programs. This proves the company’s commitment to enhance the skills and advance the careers of all its employees. There’s also IBEX Prime Belts, which offers courses that focus on specific skills such as communication and management, all to make you ready for that early promotion. This privilege is perfect for call center newbies who are just starting their careers.
Fun in The Workplace
Yes, there’s such a thing at IBEX. One of the little-known facts about IBEX is that it knows how to pamper its employees. During breaks, you don’t need to leave the office to unwind and relax. There are recreation rooms at IBEX sites where you can have a round of billiards or play arcade. When employees do exciting things, they tend to be more productive throughout the day.
Getting Fit Made Easy
If you’re thinking that you have to be physically fit to be able to work efficiently, you’re not the only one. IBEX knows this too and has made it easy for you to get fit and healthy while you do your job. One of the fun IBEX facts is that it has an in-house IBEX Bistro chef that prepares healthy and fresh dishes for everyone to enjoy at the office pantry.
It has also partnered with several gym establishments for discounts on membership rates for its employees. For example, it has partnered with Anytime Fitness, a gym open 24/7 to accommodate your schedule. All IBEX global employees automatically get a membership discount. So, whether it’s yoga, boxing, or hip-hop that you are interested in, you can count on IBEX to be supportive all the way.
Caring for The Family
There are on-site doctors for emergencies and other medical needs of employees. But the care extends up to the family members. Employees are given group medical benefits of up to two dependents. Paid leaves are there to ensure that you can be with your family when they need you. A generous savings and retirement fund may also be tapped for other for long term financial security.
One for All, All for One
One thing that would motivate call center newbies and experienced professionals is regular team building activities. IBEX Global, which believes that nothing can be achieved without teamwork, makes sure that their employees have the chance to get to know their peers better, appreciate everyone’s uniqueness and peculiarities, and value diversity.
Always ready to mingle
What you could have missed out about IBEX is that it doesn’t chain employees to their desks. Aside from team building activities, IBEX Global regularly sponsors events that allow its employees to socialize with co-employees, bosses, and stakeholders. From launches and kick-off parties, IBEX also encourages everyone to dress up for Halloween and Christmas.
Don’t you think you should have known these little-known facts about IBEX early on? It is a great thing to be part of something that is so nurturing. IBEX doesn’t just focus on the business and treat employees as merely people who get the job done for them. It values employees as much as it values clients and treats everyone as family.
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