Walkin Interview 7th – 12th November 2015
Positions
Opening for IT Infra structure division :
* Service Desk/ Helpdesk -L2
* DataCenter -Operations -L2
* GAM- Global account Management -L2
* RDS – Remote Desktop Support-L2
* AM-Asset Management -L2
* Desk Side services – DSS ( Opening in Pune only )
1) L2-“Sr. Specialist & “Specialist”
Walk-In Dates For Noida ,Chennai & Bangalore 3rd – 7th November 2015
Location – Chennai & Bangalore & Hyderabad & Noida
Experience
L2 positions – 3 years – 7 years
2) Technical voice /semi voice, IT helpdesk /service Desk)
Designation- Specialist or Sr . Specialist
Age criteria – Candidates born in & above 1978
Timing for shifts- 24 * 7
Job Description
He / She will be responsible to provide voice/email/chat support, Resolve Technical or network problem diagnosis,chat, to the clients and provide technical resolution.
Incumbent should open for 24X7 operations.
3) GAM- Global Account Management
Location for GAM is Chennai / Noida –
Responsibilities
– Managing user account across applications running on various platforms like IBM-AIX, Red Hat Linux, Z OS/RACF, SQL – Administrator, Windows Active Directory, etc.
– Create and administer LAN accounts of the users
– To create and administer various shared resources e.g. Distribution Lists, Directories
– Provide permissions to the user as required by them
– Setup the servers as per the customer requirement
– Standardize the network resources as per the client requirement
– Ensure that the customer has the appropriate access to the tools to support the business in an efficient way
– System Administrator for the User Account Maintenance and Incident Management Systems including general housekeeping
– Create LAN and/or E-mail account for the users and administer them.
– Creation and modification of exchange resources like Distribution Lists, Shared E-mail account, Shared Calendar and Conference Rooms.
4) Remote Desktop Support
Location- Bangalore / Chennai
Responsibilities
Coordinate desktop changes to avoid deployment collisions.
Participate in incident handling concerning desktop changes.
Participate in projects concerning bigger desktop changes, for example rollout of new antivirus.
Microsoft environment knowledge (desktop & server).
Have some level of technical understanding of the products building up a desktop service.
Experience from the desktop environment.
Understanding and experience of change management process.
Technical Requirements
Phone support experience necessary.
Technical Service desk or technical call center experience is necessary.
Disciplined, systematic problem solving skills required.
Windows Operating systems
Clients: Windows7, Windows Vista, Windows XP, Windows 2000
Servers: Windows 2000, Windows 2003, Windows 2008
Knowledge of Active Directory, Exchange 2003/2007
ITSM ticketing tools such as Remedy, HP Service Center, Peregrine Service Center
Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools
MS Office Suite (XP, 2003, 2007): MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio
Internet browsers (e.g. Explorer, Chrome, Firefox),
VPN and remote dial-in users
Support for laptop, desktops, and printers
PDA and blackberry support
Others: Adobe Acrobat and other common desktop applications like WinZip, etc.
5) Data Centre Operations
Location – Hyderabad / Chennai /Bangalore
Job Description:
– Act as a first point of escalation/consultation for the team on all technical, procedural and processes related queries.
– Manages the team in his / her respective shift.
– Assists the team lead in Maintaining & updating documents in a central repository for the benefit of the team.
– Ensures that an accurate shift handover happens to the next shift.
– Work in rotating shifts to provide 24/7 monitoring of the IT infrastructure.
Monitor the IT Infrastructure with various monitoring tools for example (Net cool, BMC, Patrol, NNM, HP OVO, Tivoli etc.).
– Analyze, acknowledge & record each & every alert in the monitoring tools & handle the alerts as per their impact.
– Escalation & Notification to the relevant teams & stakeholders to ensure SLA compliance & minimal impact to end customer (s).
– Strict adherence to the specified response & resolution (only in cases where level 1 troubleshooting is in DC OPS scope) SLAs.
– Act as a trigger for the critical incident management process by involving the technical & incident management team.
– Coordinate with all the technical teams to assist in providing accurate & timely updates to the internal & external customers till issue resolution.
Note
Required candidate hands on experience in Servers mointoring , usage of ticketing and mointoring tools & worked under ITIL Framework.
6) Service Desk
Location – Chennai / Bangalore / Noida
Responsibilities
– Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customers end users
– Route problems to internal 2nd and 3rd level IT support staff.
– Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.
– Administer and provide User account provisioning.
– Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention’s.
– Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate support teams and follow up until closure.
– Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs
– Perform user account management activities
– Escalate complex problem to appropriate support specialists
7) Assest Management
Location – Chennai
Job Description:
– Proactively analyze current vendor relationships and optimize where possible
– Assist with all aspects of corporate procurement including vendor research, coordinating needs analysis with internal stakeholders, and performing initial negotiations for potential purchases
– Discuss with customer to determine and document requirements and discuss statement of works and procurement process etc.
– Negotiate all corporate purchases to ensure the highest value received from vendors while ensuring internal compliance with purchasing procedures
– Solve internal facilities challenges such as coordinating maintenance and working closely with human resources to manage internal resources and physical assets
– Develop project schedules, coordinates project status meetings, manages and collaborates with resources in all phases of the project lifecycle
– Work on the Financial Reporting and Presentations.
8) Desk side services
Location – Pune
Job Description
– Experience on Windows 7 /8 and Microsoft Office/ Office 365
– Knowledge of basic LAN/WAN troubleshooting and network port patching
– Providing end user computing support for site users including workstation & mobility devices like IPad/ IPhone/ Blackberry/Android/Cisco IP Phones with minimum supervision
– Responsible for resolving Incident tickets in the desktop support scope of activities.
– Collection of new system deliveries and maintaining End use computing asset management database.
– Provisioning new hardware/hardware with minimal user work disruption.
– Strong knowledge on Client management tools like antivirus, encryption and windows patching
Salary : INR Transportation provided
Industry : IT-Hardware & Networking
Functional Area : IT Hardware , Technical Support , Telecom Engineering
Role Category : Technical Support
Role : Customer Support Engineer/Technician
Experience : 3 – 8 yrs
Location : Chennai , Bengaluru/Bangalore , Delhi/NCR(National Capital Region)
Openings: 40
Interested Candidates can walkin on 7th – 12th November 2015 between 10 AM – 4 PM
1) Venue for Chennai:
Sterling Technopolis:-
HCL Comnet Limited,
4/293, Sterling Technopolis,
Old Mahabalipuram Road,
Kandanchavadi
Contact Person -Sharmila/ Balaji
2) Venue for Bangalore
HCL Comnet Systems and Services Ltd.
STPI Unit
Surya Sapphires Plot No 3.
2nd Floor, HCL Comnet Block.
Survey No 20 & 22 Konnappana Agrahara Village
Electronic City, Hosur Road,
Contact person- Nancy / Guru
3)Venue for Noida
Sector- 1 , NOIDA, B-39 , TOWER-A, 1st FLOOR
Nearest Metro Station- Sector-15 -Noida
Contact Person -Sonam
Note :
Interview Rounds
– Grammar Written Test
– Voice and Accent Round
– Technical Online Test
– Technical Round
Documents are to be carried 
Mandatory )
Hard Copy of your updated Resume.
Any photo ID proof and 2 passport side photographs.
Invitation call letter or either copy of this mail.
Company Profile
HCL is a business enterprise with presence in the fields of technology and healthcare. Founded in 1976 as one of India’s original IT garage startups, the HCL enterprise currently comprises of three companies in India – HCL Technologies, HCL Infosystems and HCL Healthcare with annual revenues of US$ 6.5 billion and over 95,000 professionals from diverse nationalities operating across 31 countries including over 500 points of presence in India.
Contact Details
Recruiter Name : Sonam Chawla
Telephone : 8800500765
Reference Id : L2 Technical Support- Voice / Remote Support
Email : sonam_chawla@hcl.com
Call : 8800500765