Job Description
* Candidate has to respond to incoming telephone calls from internal or external customer within established service levels.
* Enter customer orders into ticketing system for order fulfillment within established service levels.
* Enter all requests into online ticketing systems for tracking purposes, and assign appropriate responsibility/groups for issue resolution.
* Bridge internal personnel into conferences with customers when necessary to ensure issue resolution.
* Monitor ticketing systems and alarm systems for any pertinent information and respond according to set escalation guidelines
* Proactively notify customers and internal personnel on status of critical tickets.
* Provide and manage all customer maintenance communication along with issue management and communication.
* Should be ready to work in a 24*7, rotational shift timings.
Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Voice
Role: Associate/Senior Associate -(Technical)
Experience: 1 – 2 Years
Location: Mumbai
Interested candidates may walkin on 8th March 2017 between 3 PM – 6 PM with their updated resume & photo id proof
Venue
Accenture Services Pvt. Ltd.
Bldg. No. 10,
Mindspace, Airoli.
Documents Required
Identity Proof: 1. Pan Card
Any other ID proof Passport / Voters ID / DL
Education Documents: -Degree Certificate with mark sheets (all semesters/ consolidated)
-Provision Certificate & Copies of all year/ term/ semester mark sheets for highest qualification
-Update Resume
-10th & 12th Certificates
All Previous Organizations Documents: -Relieving Letter with complete offer letter (all pages)or Full and Final Settlement or Service Certificate
Current Organization Documents:
1. Offer Letter
2. Revision Letter and Salary Break Up Sheet and any documents to support your variable pay (like bonus letter)
3. Last 3 months pay slips
Candidate Profile
* Candidate must have minimum of 1-2 years experience in a Technical/Customer Care call center or technical support function as a NOC in an Internet or high-tech environment.
* Excellent customer service and strong telephone communication skills.
* Demonstrate excellent written and oral communications (English) skills.
* Strong process orientation, analytical and deductive reasoning skills.
* Experienced in working with help desk ticketing and other support systems such as Siebel, Outlook, Excel, Remedy, Scopus/Siebel, SFDC.
* Should have a pro-active approach & out of the box thought process.
Company Profile:
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions.
Contact Details
Recruiter Name: Vijeyta Kataria
Email: vijeyta.kataria@accenture.com
Tel: 022-30577006