Pros
32+ servers located in 26+ countries
PPTP, OpenVPN and IKEV2 protocols offered
3 Simultaneous Connections
Multiplatform support including Windows, Mac, Linux, iOS, Android.
Military Grade 256-Bit Data Encryption
24/7 Live Online Support and Email Support
Zero Activity Log Policy
Free Trial Available
30 Days Money Back Guarantee
Cons
Fewer protocols offered
Slow Server Connectivity
Long Waiting Times for Live Chat
Introduction
SaferWeb VPN is a product of UK-based Pseudio Ltd., Inc. and is a relatively new service in the VPN industry. It offers a wide range of servers spread across the globe while protecting users’ online privacy and data through its leading security essentials. More importantly, SaferWeb provides around the clock customer support and is available across multiple platforms, making it a top VPN provider. In our SaferWeb review for 2016, we will cover the key aspects of the provider to ascertain its place amongst the competition.
Pricing and Plans
SaferWeb VPN offers simple pricing plans, including a Monthly, an Annual, and a 2-year plan. All plans offer unlimited bandwidth, unlimited data transfer, support all available tunneling protocols in addition to all other service features.
2 Year Package
The 2-year plan is offered for a really wallet friendly $4.99/month and is the most cost-effective package among the three. Billed once every two years, the 2-year plan saves $12 to a subscriber if compared with the annual package. In comparison to the monthly package, it saves $30.
The yearly subscription is an ideal security & privacy bundle for netizens who are highly conscious public WI-FI threats, cybercrime, ISP tracking, government surveillance and data breaches. It is an all-round package that secures & encrypts 3 devices at the same time, while offering connectivity to over 35 servers around the world.
Annual Package
The annual plan costs $5.99/ month and offers 35+ different servers, desktop mobile apps and more. Subscribers get 3 simultaneous connections with the Super Premium plan, allowing one account over three different devices at the same time. The package includes all the bits & bolts offered by the provider and is a great choice for a group of users usually families, college students etc.
Monthly Package
The monthly plan is priced at $7.49 USD per month but does not offer the same benefits as the annual package does.
Server Locations
Being a new contender in the VPN industry, SaferWeb VPN has an edge over its competitor by offering a range of VPN servers located in the major regions around the world. Prime regions covered by SaferWeb VPN include Dublin, London, Sydney, New York, Amsterdam, Singapore, Hong Kong, Burges, Frankfurt, Los Angeles, Toronto, and Tokyo.
Subscribers can select servers from over 30 different locations in 24 countries. Unrestricted speed, unlimited server switching, in-house developed desktop & mobile apps, robust data encryption, an absolute Zero Logs policy and the option to monitor server loads in real time make SaferWeb VPN a top privacy choice.
A Preview of the Global Server Status Page on SaferWeb VPN’s Website
Supercharged Servers
Super Premium account users get an additional benefit, not only in terms of more server choices but also in terms of server performance. SaferWeb offers supercharged locations which offer faster speeds and performance in certain locations. This is achieved by limiting the number of users on these servers, which turn provides supercharged account holders to avail more bandwidth.
Supercharged servers are an ideal choice for users looking to download files through P2P & Torrent services, stream live events & shows. Using the 10 Giga Bit/Second backbone, SaferWeb VPN’s cutting edge servers have delighted us during speed testing and torrent download tests.
SaferWeb VPN Performance
To test the performance of SaferWeb VPN, we conducted speed tests on multiple servers using the PPTP protocol on the flash based Ookla Broadband Speed Test.
Speed results without VPN, using a 10 MBPS connection intentionally throttled by our network team:
We specifically tested servers that had more server load than others, primarily European and US servers known for their streaming speeds and Torrent capabilities. The maximum bandwidth that we lost was 58.6% on the Amsterdam server and although it was a lot the interesting fact was that bandwidth was very stable.
The best speed was recorded on the Stockholm server which allows Torrent downloads, VoIP services, P2P engines, and, high-speed live streaming. A loss of 29.5% bandwidth, but great streaming on YouTube and really good speed for Torrent downloads.
Support
Support is an important aspect to consider prior to a VPN subscription. SaferWeb VPN offers multiple support channels including 24/7 live chat, technical support, knowledge base section, ticketing system and Frequently Asked Questions section. We tested each channel to evaluate the service quality of SaferWeb VPN support.
24/7 Live Chat Technical Support
SaferWeb VPN offers 24/7 live chat technical support to provide users instant problem resolution. In order to assess its responsiveness, we conducted a simple test by inquiring about the installation of SaferWeb VPN on iOS through live chat support.
Unfortunately, the service was not up to the mark, with a delayed response by SaferWeb VPN CSR. However, we were able to setup SaferWeb VPN on iOS device with the help of setup instructions found in the knowledge base section eventually.
Knowledge Base Section
The knowledge base section of SaferWeb VPN provides detailed information on the issue regarding installation, billing and accounts, troubleshooting, illustrated tutorials and general inquiries. The FAQ section gives essential information about VPN that a subscriber should know, including tipis & tricks to boost your online privacy & bandwidth.
Email Ticketing System
The email ticketing system offered by SaferWeb VPN gives a comprehensive solution for complex issues through email. It aims to provide expert technical assistance while allowing subscribers to explain their problems in detail with evidence, response times may vary depending on question. We tested the email ticketing system of SaferWeb VPN for this review and are still waiting for a response from SaferWeb VPN.
Screenshot of our Query to SaferWeb Ticketing
Payment Methods
SaferWeb VPN offers a decent mix of payment methods for its subscribers, few and easy to use. All leading Credit Cards are accepted in addition to PayPal for anonymous payments. Currently following payment methods are being offered by SaferWeb:
MasterCard
Visa
Amex
Delta
Visa Electron
PayPal
Compatibility
SaferWeb VPN is compatible with all leading platforms including iOS (iPhone and iPad), Windows, Mac OSX, Android, Linux. An advantage of SaferWeb is its compatibility with multiple devices including Xbox, PlayStation, Apple TV, Chromebook, Amazon Fire, Google Nexus, Surface, and Blackberry. Moreover, SaferWeb is also compatible with routers if they are VPN supported. The SaferWeb app is not available for free download, and can only be downloaded after subscription.
Windows Client
We tested SaferWeb’s windows client review, and were pleased with the brilliant easy-to-use interface. With SaferWeb VPN connecting, disconnecting, changing between servers are a click away. Follow these simple steps in order to start using SaferWeb VPN.
Download the SaferWeb VPN from the download page
Open the downloaded folder and install the SaferWeb.exe
Proceed with the installation wizard
Upon successful installation of the SaferWeb enter your credentials to login.
SaferWeb should be ready to protect your privacy. Enjoy!
SaferWeb VPN Android App
SaferWeb’s android app also comes with the same easy-to-use interface (like its other counterparts) that provides simplest of options to deliver one-click privacy and connectivity. SaferWeb offers a premium Android privacy solution against various cyber threats affecting your devices over public Wi-Fi networks.
The SaferVPN android app offers:
Robust privacy & anonymity
Access to all servers
Tutorials Provided
SaferWeb VPN offers comprehensive tutorials and guides for easy installation across various platforms & devices. Currently, tutorials are available for Windows (XP, Vista, 7, 8.1 and 10), Mac Osx, iOS (iPhone and iPad), Linux, Android, Amazon Fire, Google Nexus, gaming consoles (Playstation and Xbox), Apple TV, Chromebook, blackberry and routers. Tutorials can be found in the knowledgebase section.
Protocols and Encryption
SaferWeb VPN offers leading tunneling protocols that protect the identity and online activity of a subscriber. Currently, the VPN offers the following protocols:
IKeV2 which comes with 256-bit data encryption keys and ensures strong online protection with blazing fast speeds.
PPTP comes with 128-bit encryption keys for high-speed streaming, downloading and unblocking of media, but does not offer robust security.
OpenVPN comes with 128-bit encryption, but next to almost no security.
Logs and Privacy Policy
The alarming part of most VPN providers is their privacy policy. Many providers brag about zero logs policy in reality they keep detailed records of users. SaferWeb VPN beats the competitors with its strictly zero activity log policy. None of users’ online browsing activity is recorded by SaferWeb VPN. The data it does collect for service delivery purpose includes:
Username
Email address
Address
Telephone number
Date of service provided
Payment history
Payment amount
SaferWeb VPN collects the above information for service delivery & quality assurance purposes only. Subscribers can find the privacy policy of SaferWeb at the bottom of their main web page. Below is a snapshot of SaferWeb VPN privacy policy:
30-Day Money-Back Guarantee
SaferWeb VPN offers a 30-days money back guarantee so subscribers can get an opportunity to test and evaluate SaferWeb in real time. If the service doesn’t fall within the desired criteria, users’ can get refunds immediately. Subscribers can find the refund policy information within the terms and service section.
Conclusion
Our SaferWeb VPN review is based on detailed tests to evaluate its performance and service quality. We are pleased to find SaferWeb VPN a brilliant choice for netizens who seek premium data protection and online freedom.
Wallet friendly offerings, a decent server infrastructure with over 30 servers, excellent user-friendly apps, and multiplatform capabilities makes SaferWeb a decent choice for subscribers looking for robust online privacy. Customer support doesn’t complement SaferWeb’s other brilliant features, the responsiveness and availability of support must improve.
Two major features from SaferWeb is its mix of tunneling protocols and top tier encryption, ensuring user identity security and data protection. We do expect to see more servers and better customer support in future from SaferWeb VPN. Overall VPNRanks will rate the provider 3.5 out of 5 in our first SaferWeb review.