Pros
35+ Servers in 30+ Locations
Offers Zero Log Policy
Offers 4 Tunneling Protocols (PPTP, OpenVPN, L2TP/IPSec and IKEV2)
Unrestricted Data
No Bandwidth Caps
99% Server Uptime Guaranteed
Multi-Platform Availability (Windows, Mac OS X, Android and iOS)
Knowledge Base & Ticketing Support Offered
Easy-to-use software
30 Day Money Back Guarantee
Cons
No Bitcoin Payment Mode Offered
No Live Chat Support Provided
Limited Servers
Introduction
Incognito VPN is a product of Endurance International Group. The company is known for delivering digital products and services to cater the privacy needs of netizens. It is based in UK with its services hosted on servers in U.S. Offering robust data protection features to users with wallet friendly pricing plans; it is a provider to watch out for. In our Incognito VPN review, we conducted detailed tests to evaluate the performance, claimed service standards, support quality, and much more of the VPN service.
Pricing & Plans
Incognito VPN is currently offering three plans. All plans are designed to cope with netizen’s budget and affordability. An advantage provided in the one year and two year packages is the 30-day money back guarantee. In addition to this, certain features remain same in all three packages including unrestricted bandwidth, unrestricted data transfer and tunneling protocols.
The pricing plans offered by Incognito VPN are very wallet friendly. When we compared these packages to other VPN providers in the industry, the prices are reasonable and slightly lower than various established providers.
By selecting anyone of these packages, you can keep your online privacy safe from hackers, spammers, phishes, malware, and various other malicious software. Similarly, each of the pricing plans offer the same level of encryption and protocols, which means you can remain anonymous over the internet and prevent State sponsored surveillance from eavesdropping on your internet activities.
Unique Selling Proposition
In addition to 100% anonymity, Incognito VPN offers supercharged locations. This distinct feature makes a unique selling proposition for the provider. It gives users access to supercharged servers that ensures maximum bandwidth. However, the supercharged server add-on is exclusively for limited users and those that do not subscribe this add-on won’t be able to avail maximum speeds on such servers. So if you are looking boost your internet speeds while using a VPN, this is an add-on you definitely want.
Servers
A broad range of servers in 30+ countries makes Incognito VPN a true global provider. Launched in 2015, the provider has gained a reputation for services and commitment to netizens. The servers are places in high-speed locations in the U.S, UK, Canada, Australia, Ireland, Singapore, Hong Kong, Sweden, France, Netherlands and more. It allows users to access geo-blocked websites and services including Hulu, BBC iPlayer, Fox NOW, Sky GO, Channel 7 and 9 Network from any corner of the world.
Incognito VPN’s servers in the world
With over 30 servers placed in the main locations of the world, Incognito VPN offers 99.99% network uptime guarantee. This helps you to browse the internet anonymously and safely. Moreover, the IP masking ability allows users to download and share torrents without the fear of getting caught.
While more servers are being added continuously to the network, The service offers ‘server statistics panel’ that allows you to stay updated with recent network load on the desired servers. This is beneficial when you are looking for servers with maximum performance.
Incognito VPN Performance
To test the performance of Incognito VPN, we conducted speed tests using a 10 MBPS intentionally throttled connection with PPTP tunneling protocol. Following results were concluded:
Speed Test without VPN:
Speed Test using UK Server:
Speed Test using New York Server:
When we tested our speeds without any VPN connection, our download speeds were around 7 Mbps. However, the speeds dropped slightly when we connected to a VPN server based in UK. Surprisingly, the ping reduced for some odd reason.
However, the drop in download speeds was considerable when we connected to Incognito’s VPN server in USA. But when we access geo-blocked service such as Hulu, Pandora, BBC iPlayer and ITV, we were able to stream shows and movies in HD quality without any interruptions.
Customer Support
Incognito VPN offers customer support through two mediums including email ticketing system and knowledge base section. The email ticketing system tends to resolve technical issues of users while the knowledge base section is well stocked with informative guides. However, the service claims to provide 24/7 live support, but we weren’t able to find the live chat support option on their website.
Knowledge Base Section
The Knowledge Base Section aims to help customers by providing resources for billing and payment help. The installation guides help a subscriber with setup up of VPN service on different devices. Moreover, step-by-step guides, FAQs (Frequently Asked Questions) and Tips and Tricks provide users with ultimate satisfaction towards incognito VPN.
Email Ticketing System
The email ticketing system helps to solve complex and technical issues face with the VPN. The Ticketing system covers technical, billing and sales queries. We dropped a query on Incognito VPN’s ticketing system enquiring about tunneling protocols and live chat support. The response to the email came within 24 hours. Additionally, we were able to solve the issue from the informative knowledge base section.
Payment Methods
Incognito VPN offers two modes of payment to ease the subscription process for users. First, credit cards payment option; you can use VISA, MasterCard, AMEX and DELTA for subscribing to the VPN service. The second option provided for payment is through PayPal. This was pleasing sight as subscribers sign-up instantly and anonymously using PayPal.
Compatibility
Multi-platform availability is a leading edge feature of Incognito VPN. We rank the VPN provider as a leading and supreme provider to offer state of the art applications for:
Windows
Mac OS x
iOS (iPad, iPod & iPhone)
Android
Chromebook (To be launched soon)
Incognito VPN Desktop Client
Incognito VPN desktop client features an easy-to-use interface, allowing users to connect easily and shift between locations. While server list is placed on the left pane, the main panel displays connection status and an option to connect or disconnect. Focusing on customer ease, the settings have been kept simple and easily accessible. The design is very plain and gives a pleasant user experience.
Incognito VPN Android App
Incognito VPN offers mobile app for Android and iOS users. We reviewed the provider’s Android app and were pleased with its sleek and user friendly interface. With just a single tap, you can connect, disconnect and switch between servers.
A broad range of tunneling protocols provides unbeatable cyber security and strong data protection to mobile users on public network. The Android app is one-stop solution for protection against hackers, intruders, malwares and other mobile cyber-threats.
You can download the Android app for free from Google Play Store. Here are some key benefits of using the mobile app:
Robust data protection
Anonymity
Protection over public Wi-Fi
33+ servers in 30+ locations
Protocols & Encryption
Incognito VPN offers leading industry standard protocols to deliver on its 100% anonymity claim. An amazing mix of tunneling protocols gives the user a fantastic streaming experience along with a reliable online protection at all times. The military grade data encryption ensures that a user stays anonymous to eyes of State surveillance, hackers, ISPs and cyber goons. Currently, following tunneling protocols are being offered by the VPN service:
PPTP (128-bit encryption keys)
Ikev2 (256-bit encryption keys)
L2TP/IPSec (256-bit encryption keys)
OpenVPN (128-bit encryption keys)
Log & Privacy Policy
Incognito VPN follows a zero activity log policy. This means that it does not record user’s internet activities. However, the privacy policy is driven by laws and regulations which comply with provisions of DMCA and UK’s Investigatory Powers Bill.
This means that the provider collects basic personal information of users and could be compelled to reveal this information to law agencies if promoted by a court order. The personal information that it collects includes name, address, username, email address, contact number, connection time, IP address and other payment details for service management.
Guides & Tutorials
The guides and tutorials section provides user-friendly guides and step-by-step instructions to setup Incognito VPN on available platforms. Manual configuration guides cover installation procedures on routers and gaming consoles. If a user faces a problem with the installation of VPN, illustrated guides provide straightforward and easy instructions to configure the VPN on PC, mobile devices, routers and more compatible devices.
Additional Feature
Incognito VPN offers certain additional features to users. These include a 30 day money back guarantee along with multi-logins.
30 Day Money Back Guarantee
The 30-day money back guarantee provides peace of mind to users before subscribing to VPN. Incognito VPN offers a 30-day money back guarantee to deliver elite customer satisfaction before the final subscription. It provides hands-on experience to users so they can test and evaluate the service. We recommend subscribers to take advantage of this time period and take a test drive of the VPN to assess its service claims
Multi Login
Incognito VPN gives the user an option to use a single VPN account on multiple devices simultaneously. It offers up to 5 multi-logins to users. This means that you can enjoy online privacy and security using one account on your PC, tablet, Smartphone, routers, and other compatible devices.
Conclusion
To wrap things up, we rank it among best VPN providers in the market with wallet-friendly plans, supercharged server locations, a state of the art in-house app and an informative knowledge base section.
In addition to this, a broad range of encryption tunneling protocols ensures a robust and reliable data protection to netizens while delivering high speed browsing and streaming experience. With Incognito VPN on one’s side, a user is safe from hackers, spying agencies and threatening cyber goons.
The 30-day money back guarantee delivers satisfaction to the customers and gives them a chance to test the service before subscribing. Moreover, the multiplatform availability add even more appeal to the VPN service. However, the ticketing support system of Incognito VPN needs slight improvement and with no live chat feature, we at VPNRanks give the Incognito VPN 3.5 out of 5 in our editorial review.