ExpressVPN Overview
ExpressVPN is a top-notch VPN provider with leading edge features and great performance. In this August 2016 ExpressVPN review, we will critique the package plans, server availability, and protocols supported by the VPN service provider. We will also examine the service’s device compatibility, payment options, software provided and tutorials (if any), its log and privacy policy, and checked if the provider offers a free trial to magnetize new users. At VPNRanks, we have tried and test many providers and conducted in-depth VPN reviews, and ExpressVPN is definitely amongst the best VPN services.
Pros:
Prices starting from $8.32 per month
Compatible on Multiple Platforms
Easy to Use VPN Software & Apps
Provides AES 256 Bit Encryption
30 days money back guarantee
100+ VPN server locations across 87 countries
24/7 Live Chat support
Offers L2TP/IPSec, PPTP, OpenVPN and SSTP protocols
Offers 3 Simultaneous Logins (on same devices)
Cons:
Slightly Expensive Pricing Plans
No free trial
No paid trial
Express VPN’s Packages and Pricing
Firstly, we would like to discuss about Express VPN’s pricing and package plans; because, most of you would like to go for an easy-on-wallet VPN service. Which makes it quite obvious that price paid for a VPN service is one of the most important elements to consider before buying a VPN service.
While reviewing different VPNs, we observed that there are many service providers that do not offer diversity in their package plans. Most VPN service providers stick to monthly and yearly package offering only. However, Express VPN offers 3 different packages to choose from.
How much does express VPN cost per month?
Express VPN liberates your decision to choose from monthly, semi-annually and yearly package plans.
* 30 day money back guarantee
You can register to Express VPN’s monthly package plan at the cost of $12.95 per month. In addition, you can save a few bucks by registering to Express VPN’s 6 months plan that will cost you $9.99 per month. However, the best offer among all is yearly package plan with price as low as $8.32 per month.
Unlike many other VPN service providers, Express VPN offers same benefits with each package plan offered. Most of the VPN service providers often discriminate when it comes to feature allocation; their features offered for yearly plan are completely different from monthly plan. It is like considering monthly subscribers inferior to yearly subscribers. On the other hand, Express VPN adopts standardized strategy for benefit sharing.
What does VPN Express do?
ExpressVPN is a Virtual Private Network (VPN) that creates secure tunnels between you and the internet. When you try to access any website, all your internet traffic is routed through tunneling protocols and is encrypted in the process.
This way, anyone trying to snoop on your internet activities won’t be able to access anything as it is passed through secure tunnels. To add an extra layer of security, ExpressVPN encrypts your data through 256 bit encryption, protecting your internet traffic from various cyber threats.
5 Key Benefits of ExpressVPN
ExpressVPN offers diverse features and provides numerous benefits to all its users. When you are using the VPN service, you might not be fully utilizing all its functions. In order to maximize your VPN usage, here is a video created by ExpressVPN showing you five best ways to use the service:
1. Remain Anonymous
Did you know that whatever you do over the internet, the websites you visit, the content you download, and the emails that you send, everything can be monitored and recorded. Different spy agencies (such as NSA or GCHQ), hackers, and your ISP can see and log all your web browsing history and other related data.
Therefore, to protect your privacy and stop anyone from eavesdropping on your internet traffic, you should use ExpressVPN. It scrambles all your internet data packets and routes them through secure encrypted tunnels, making it virtually impossible for anyone to uncover or read your internet activities.
2. Overcome Censorship & Internet Restrictions
There are numerous websites that are blocked and censored in different regions. For instance, social media websites such as Facebook, Twitter and Instagram are blocked in countries such as China. Similarly, Google and its corresponding services (Gmail, etc.) are also censored in certain locations.
If that’s not all, some websites only work in specific countries. For instance, Hulu and Pandora will only work in U.S while services such as BBC iPlayer and ITV are only accessible in UK. This is where ExpressVPN comes into play. It can blast through firewalls, getting rid of censorship and allowing you to unblock any website of your choice.
3. Save Money on Airfares & Hotel Deals
When it comes to finding different uses of a VPN, you will very rarely find anyone using it to save money on different deals. You can get cheap airfares, hotel reservations, and other deals at discounted prices by changing your virtual location. ExpressVPN can help in this process through its illustrious server spread, offering over 100 different locations to choose from. You can switch your IP address to find the lowest prices possible for various deals.
4. Encrypt Your Internet Traffic
One of the many dangers of using public Wi-Fi hotspots is that all your personal information and sensitive data can be easily hacked. Various cyber-goons get connected onto the same Wi-Fi network and can use different software to intercept your internet traffic. They can retrieve all your emails, bank account details, credit card information, personal messages, pictures, and much more.
This is where ExpressVPN’s AES 256 bit encryption comes into play. Like we mentioned earlier, it encrypts all your internet traffic and makes it impossible for anyone (including hackers) to read the data transmitted over the Web. Since the data is encrypted, all the hackers would see are scrambled alphanumeric characters.
5. Extend Your VPN Coverage
ExpressVPN is compatible on multiple devices and you can extend your VPN coverage on your laptop, PC, Smartphone, gaming console, Wi-Fi routers, and other platforms. Using a single subscription, you can enjoy online privacy and security on different devices simultaneously. ExpressVPN also offers exclusive apps and software for various operating systems. You can install apps on Android and iOS devices from Google Play Store and iTunes respectively.
Server Locations Offered by ExpressVPN
Server availability is another important aspect of a VPN service that needs to be examined before purchasing a VPN. Geographic dispersion of servers along with number of servers provided by a VPN service provider play a significant role in enforcing a purchase decision.
There are many reasons for you to buy a VPN; the most significant among them are related to privacy, security and censorship concerns. Availability of servers and their geographic dispersion promises broader access to geo-restricted content. Hence, a VPN can be considered as an effective tool to cope with censorship issues.
While researching for this ExpressVPN review, we came to know that the service provider has a wide range of servers available in 100+ cites in 78 countries. Express VPN thus enables you to access content from 78 countries of the world. Moreover, this feature ensures your privacy as you have complete liberty to connect any server you want and mask your real IP.
However, I could not find number of servers offered by Express VPN. So, I inquired this from their customer service representative. However, I received a bizarre response from the representative. He said that they cannot disclose exact number of servers for security reason which is quite odd. Let me give you some glimpse of my chat with Express VPN’s customer service representative.
Express VPN’s customer service representative says and I quote “All I can assure you is that each of the location can handle the bulk of the customers using the service”. Express VPN confidently states that their servers can handle bulk users; this probably means that they have larg number of servers scattered in 47 countries.
Express VPN Speed Test
For our ExpressVPN review, we conducted tests to gauge the performance of the service. The speed tests were conducted using speedtest.net and we switched between different servers and protocols to test the speeds. Additionally, we also tried the VPN service on different streaming platforms to find out if we were able to watch our favorite shows in high quality.
First, we conducted the speed test without any VPN connection and got the following result:
Next, we switched to a server located in US and with PPTP protocol and observed the following result:
Then we connected to a server based in UK with OpenVPN protocol and obtained the following results:
The results show that ExpressVPN has great performance. When we were connected to a server located in US, there was hardly any speed drop. Similarly, we were able to access all blocked streaming services such as Hulu, Pandora, and Netflix US library, and were able to stream in HD without any delays.
However, when we connected to a UK server with OpenVPN protocol, the speeds dropped slightly but there was a high rise in ping. That said, we were able watch our favorite shows on BBC iPlayer and ITV without any hiccups or delay in streaming.
ExpressVPN iOS App
Express VPN iOS App provides high speed and ultra secured online environment to iPhone and iPad users. It ensures that you are anonymous all the time in the cyber world, giving you ultimate protection against vulnerable cyber attacks and data thefts. Even more the Log-free policy ensures that none of your account sessions are backed up, giving you premium security against third party tracking activities.
With Express VPN you get premium protection and anonymity at very affordable cost. Following benefits are expected with Express VPN:
User-Friendly Installation and Operation on all iOS gadgets.
100+ servers in 77+ countries.
24/7 live chat support.
Multiple Networks Supported (including WiFi, LTE and all data carriers).
Secures your data by tunneling through L2TP/IPSec protocols.
Server Switching Feature.
ExpressVPN Android App
The ExpressVPN app is compatible with all the Android devices that have Android version of 4.0 or above installed in them. You can use the ExpressVPN app on your Android devices for free for 1 day! The ExpressVPN app gives you access to mainstream streaming services like Netflix and Hulu from your region.
ExpressVPN app provides you with 97+ servers to choose from. You can connect your smartphones or tabs to these servers anytime to access all the blocked websites. It provides AES 256-bit encryption for your data and tunnels it through OpenVPN and L2TP protocols to keep it safe.
With ExpressVPN android app, you are set to get 99.99% uptime and unlimited bandwidth and speed to make sure your downloading and streaming processes are faster than ever. You can always protect your Android smartphones and tabs with ExpressVPN android app because it kills all the chances of snoopers hacking in to your devices to steal your data.
Protocols and Encryption
VPN service providers support diverse protocols. Through these protocols, a secure network is formed which tunnels your data with extreme protection. A user may prefer a particular protocol as per his/her convenience. Users unwilling to sacrifice their Internet speed often prefer Point-to-Point-Tunneling Protocol (PPTP) as it serves all basic purposes of a VPN with minimal effect on Internet speed.
However, there is another classification of users. These users are quite concerned about their privacy and security. Hence, they prefer more secure protocols such as Layer-to-Tunneling Protocol (L2TP), Secure Socket Tunneling Protocol (SSTP) and Secure Shell (SSH) etc. Furthermore, these users are also concerned about encryption supported by a VPN service provider.
In this section, we will critique the protocols and encryption offered by Express VPN. Express VPN supports different protocols such as PPTP, L2TP/IPSec, SSTP and OpenVPN along with 128bit and 256bit encryption. Express VPN by default connects with OpenVPN; however, users are liberated to select any protocol through manual configuration or software.
Compatibility
Device compatibility of a VPN is another factor to be concerned for. A VPN that is not compatible with different devices is as good as nothing. Imagine if you buy a VPN that runs only on a computer or a laptop and does not support Android or iOS platform. In this case, your computer or laptop will be secure; but, your Smartphone will still be vulnerable to unauthorized access or online surveillance.
We all play different roles in the stage-show called life. Hence, we need a VPN that is in compliance with out on-the-go routine. Express VPN promises compatibility with different devices. You can configure Express VPN on different devices like Computer, Smartphone, iPad, Tablet and Router etc. Furthermore, Express VPN supports Windows, Mac, Linux, Android and iOS allowing users to experience Internet freedom no matter which device they use or platform they prefer.
Customer Support
Most of the VPN service providers brag about 24/7/365 availability; however, when you need them the most, they are seldom found. However, this is not the case with Express VPN. Express VPN claims its availability 7 days a week. However, based on my recent experiences, I found it hard to believe.
While reviewing a VPN service provider, I tried to contact its customer and tech support. It took them several hours to respond to a simple query; furthermore, the interaction wasn’t even facilitated through live chat. So, what was the point in bragging about 24/7/365 availability? Anyway, this review is based on analysis of Express VPN’s features. So, let’s get back to the track.
In order to test Express VPN’s customer and tech support, I left a message at their live chat. I was astonished by what happened next. Express VPN’s customer service representative responded within 10 seconds. In order to test his knowledge about the features offered and persistence in responding to my queries, I kept conversation going.
Our interaction lasted for around 20 minutes in which he responded to every question I asked with patience and perseverance. Therefore, I would like to rate Express VPN at 8/10 with respect to its customer and tech service.
Unique Selling Proposition
Among all the benefits and features offered, there is one attribute that outshines all. Express VPN offers 7-days-a-week live customer and tech support which is tried and tested in this review. Their customer service representatives are patient, persistent and equipped with all necessary information to answer your queries.
Hence, their customer and tech support can be considered as their unique selling proposition. Because, in a services industry the relationship between a buyer and a seller doesn’t end with the transaction; it goes along through after sales services.
Payment Methods
I believe that a VPN service provider should offer diverse payment methods to choose from. This will facilitate a user to select a payment method as per his/her convenience. In order to check the payment methods offered by Express VPN, we reviewed their official website. Express VPN facilitates its users by offering diverse modes of transaction. Express VPN accepts all leading Debit/Credit Cards (Visa, Mastercard, American Express and Discover etc).
In addition, there are many who consider third party payments as reliable payment option. For them, Express VPN offers the most reliable transaction method of them all – PayPal. PayPal is one of the most trusted transaction platforms, frequently used by individuals around the globe.
That’s not all. Express VPN is also respects its users’ privacy. Thus, Express VPN accepts Bitcoin as well. Bitcoin as a payment method is trusted by those who are extremely conscious about their privacy and identity revelation. Acknowledging priorities and preferences of its users, Express VPN accepts Bitcoin to help its customers keep their identities discreet.
Hence, it can be said that Express VPN cares a lot about its customers and their freedom of choice with respect to payment.
ExpressVPN Multi-Logins
With every ExpressVPN package, you get 3 simultaneous logins. Previously, these logins would only work if you had different type of devices. For instance, you could use a single ExpressVPN account on 3 different devices such as iPhone, PC and Mac.
However, that is no longer the case. Thanks to one our esteemed reader’s, you can now use ExpressVPN on the same type of device; example 3 laptops. Multi-logins are really useful in protecting your privacy and online security on multiple devices. It also allows you to stream your favorite show or movie on any device of your choice (even on 3 devices at the same time).
All-New-Shiny VPN Client for ExpressVPN
Many might not know this, but ExpressVPN conducts surveys and researches on regular basis to know their shortcomings. Many of such surveys have resulted in ExpressVPN coming up with a newly designed VPN client for its Mac users. The app is designed to provide an overall better experience to its users.
The new client now lets you select the servers as favorites and gives them the highest priority when you are looking to select the server. Now you can also select the regions and locations easily which are sorted alphabetically to make things easy for you. With the new VPN Client, you can always check if you are connected to the VPN or not.
In case your connection drops for any reason, the newly designed VPN Client reconnects you to the same server automatically. The Client can be downloaded and installed on all the Mac devices with OS X 10.8 or above in them.
99.99% Uptime on Servers!
What more can a user ask for from his VPN provider except for a consistent VPN connection? ExpressVPN just gives you that! With 99.99% Uptime on all the servers, ExpressVPN provides a breath of fresh air to all its users. Using ExpressVPN does not only guarantee you the access to all the websites and video streaming services, but it also takes very good care of your online security with a solid encryption support on its servers.
Want to know what’s even better? ExpressVPN gives you the option of unlimited server switches and provides fast blazing speeds to ensure the users are fully facilitated with the best services!
Throttling-Free Servers
If you are a gamer or an online streaming lover, you ought to try the 30 throttling-free servers offered by ExpressVPN. The servers are fast and secure and ideal for all the gamers out there. With throttling-free servers, you will not experience lags or high pings while aiming for the headshot, and similarly will not experience pixelated online streaming.
Software and Tutorials Provided
One Express VPN offers free software that is compatible with different devices and platforms such as Windows, MacOS, Android and iOS etc. The software is user-friendly and free from complex command requirements. However, I couldn’t find any link to download the software from their official website.
Later, I discovered that Express VPN doesn’t allow you to download its software unless you purchase any of their package plans. After successful transaction, Express VPN sends you a confirmation email and the link from where you can download the software for your device. The software runs perfectly on all leading platforms as Express VPN is compatible with different devices.
In case if the software doesn’t support your preferred operating system or platform – don’t panic; Express VPN also provides detailed tutorials to configure a VPN manually on your device. Unlike many VPN service providers, Express VPN has clearly provided each and every step to ease the process of manual configuration.
Setup Process to configure Express VPN manually
Express VPN is compatible with different devices and offers free software for almost all leading platforms. However, there are some devices/platforms upon which you will have to configure Express VPN manually. Don’t freak out – it is an easy process and we are here to guide you.
In this review, we will provide some steps that you need to follow if you wish to configure Express VPN on Windows 7.
Now, follow the steps prescribed below to configure Express VPN’s SSTP (Secure Socket Tunneling Protocol) connection on Win7.
Step 1
Express VPN doesn’t allow you to manually configure a VPN on your device unless you have purchased any of their package plans. In order to configure on your Windows, you will have to purchase Express VPN’s account that supports PPTP, SSTP VPN on your Windows, you will have to purchase Express VPN’s account that supports PPTP, L2TP and SSTP.
Step 2
Once you have purchased Express VPN account, you will be sent a confirmation email. In that email, you will receive a download link which can be used to manually configure SSTP VPN on Windows. Access the link and download Express VPN’s dialer (zip file).
Step 3
Now you will have to extract the contents of zip file and then access the file named ExpressVPN_Windows7_SSTP.pbk.
Step 4
You can now select any server you wish to connect via your device. The VPN connection established between your device and a preferred server will be created through Secure Socket Tunneling Protocol. After selecting your desired server click ‘Connect’ to proceed.
Step 5
After successful completion of step 4, a new window will pop. You will just have to enter the username and password registered with Express VPN and that’s it; you’re good to go.
If you wish to disconnect a VPN or switch to another server, just access the dialup created and click ‘Hang Up’. Now you can select any other server representing different regions and proceed.
Refund Policy of ExpressVPN
Express VPN offers a 30-day money back guarantee to users, ensuring a complete hands-on experience to subscribers. If a subscriber is unsatisfied with Express VPN’s service, then he can request a full refund. However, if the refund is requested after 30 days, then Express VPN will provide a pro-rata based refund of service fees for the time duration when VPN wasn’t working. Not to forget, refunds are processed within seven days of a request through local currency or bitcoin.
ExpressVPN Logs and Privacy Policy
Express VPN has a clear and concrete log and privacy policy. Log maintaining and online monitoring are the activities most VPN service providers don’t prefer to talk about. In fact, most VPN service providers don’t have clear clauses regarding user privacy. However, Express VPN clearly states each and everything. As you can read it from the snapshot given below that Express VPN doesn’t engage in maintaining user logs or monitors their online activities.
However, Express VPN has right to investigate the user if their assigned IP is suspected to be involved in criminal or unlawful acts. This isn’t something new though; every VPN service provider investigates a user if he is suspected to be involved in unlawful actions.
Free Trial of ExpressVPN
Express VPN doesn’t offer a FREE trial. Since we all are fascinated with FREE things, they should have at least considered this attribute. However, Express VPN offers 30 days money back guarantee. This can be considered as an alternate for the FREE trial. Express VPN claims to provide a refund (terms and conditions apply) to users who don’t wish to continue with their service anymore. So, there’s no need to worry even if you have paid for a whole year; you will get your money back if you want to discontinue the service.
ExpressVPN Review on Google Play Store
The all round compatibility of ExpressVPN makes it a high recommended VPN service. The positive reviews of ExpressVPN app on Google Play Store shows how good its application is on Android devices. Here are some users that have praised its slick and easy to use software while suggesting certain features as well.
The great firewall of China has been a nuisance for many internet users. Its pesky content filtration system does not allow users to access all the websites or web based services within China. One way of getting around this problem is by changing your virtual location using a VPN.
However, not all VPN services work in mainland China apart from ExpressVPN. It is one of the very few providers that allows you to unblock websites, remain anonymous, and protect your privacy in China. One Android user expressed his gratitude towards ExpressVPN for offering great performance in China:
ExpressVPN Review on CNET
Users reviews of Express VPN on CNET show that the provider offers top notch service with great features. There is high praise about its VPN software on multiple platforms and the protection it offers. Here is one user that was pleased with the encryption levels provided by ExpressVPN and how it keeps his privacy safe from various cyber threats.
Many ExpressVPN consumers also pointed out that the pricing plans are too expensive compared to other VPN providers. In addition to this, there are no additional features such as Internet Kill Switch or more simultaneous connections. Here is a customer that has rated the service 4 out 5 stars on CNET but has also highlighted the costly pricing plans of ExpressVPN.
Express VPN Reviews on Reddit
Express VPN has servers located in all major locations around the world. Using these servers, you can unblock and access any geo-blocked website from any corner of the earth. This wide server spread of ExpressVPN came in handy for this Reddit user when he wanted to watch Sons of Anarchy online:
Comment from discussion Express VPN.
There are various VPN users comparing and contrasting different services, trying to figure out which VPN is the best. Here one user comparing ExpressVPN to Astrill VPN and determines that ExpressVPN offers far better performance (in terms of speeds) compared to Astrill.
Comment from discussion Astrill vpn or express VPN? Which one is faster and reliable?.
The ease of use of ExpressVPN has once again come into play as new subscribers can easily configure and use the service. The overall design and aesthetics of VPN software on different platforms allows VPN beginners to get the hang of things very quickly. There are numerous reviews of ExpressVPN on Reddit that highlighted this aspect about the service.
Comment from discussion A week with EXPRESS.
ExpressVPN Review on Twitter
For our ExpressVPN review, we explored different social media platforms, including Twitter to gauge user feedback about the service. Although ExpressVPN offers great user interface of its software, some users would like a bit more modification. Here is one subscriber recommending some changes to the OSX software for ExpressVPN:
@expressvpn Would be great to finally add the switch to show menubar, dock or both on OSX. Both as default is not great at all.
— PASCAL TIEMANN (@pascaltiemann) April 18, 2016
On the other hand, some users are really happy with the performance of Express VPN:
@expressvpn just signed up and it’s all working perfectly! Delighted!!
— Keegan (@kfri86) April 16, 2016
@expressvpn I just want to say that you guys are the best #vpn service provider. I have ever used. You guys Rock
— Vladimir Stafford (@disabledgeek) May 3, 2016
If you are traveling abroad for vacation or for a business trip or for any other purpose, you should know that your online privacy and security are at stake. There are numerous cyber-goons looking to prey on the sensitive information, especially if you connect to unsecure Wi-Fi hotspots.
One of the ways to keeping this data safe is through a VPN service and nothing comes close to ExpressVPN in terms of online security. It encrypts all your internet traffic while keeping you anonymous over the internet, as illustrated by one user:
Based on the recommendations from #travelbloggers, I am going ahead with @expressvpn as my #VPN service provider in #China! So far so good!
— Hyper Trypsy (@HyperTrypsy) April 14, 2016
Express VPN Torrenting
When it comes to using torrents and P2P file sharing services, ExpressVPN is highly recommended. There are various attributes about the service that makes it a top VPN provider for torrenting. For starters, it offers anonymous payment method when signing up for the service. One of these methods includes Bitcoin, which can be easily setup using just an email address.
Secondly, ExpressVPN does not keep any logs of its subscriber’s activities. Having ‘Zero Log Policy’ allows anyone to use ExpressVPN for torrenting and P2P file sharing without the fear of getting caught. Similarly, the excellent performance combined with fast internet speeds makes ExpressVPN a valid choice for the use of torrents.
The wide spread of servers also aid in using torrents. Express VPN offers servers located in torrent friendly regions, such as Switzerland or Netherlands. By connecting to these regions, you can use P2P files sharing services at high speeds with complete anonymity and privacy.
ExpressVPN Netflix
When we speak of Netflix, it is the most popular and perhaps the most powerful streaming service available to date. Just a few years ago, Netflix was only available in a handful of countries. This mean that users had to subscribe to a ExpressVPN and access Netflix if they weren’t located within the specified region. However, earlier in 2016, Netflix announced that it is expanding its service into 130 new regions. So is there a need for a VPN?
To simply put it, yes. The Netflix library is severely compromised in these new regions as only few titles are available for streaming. When we compare it US Netflix library, it hosts the largest library of shows, movies, documentaries and much more. This is where a VPN comes into play; its servers allow you to access Netflix library of any region. For our ExpressVPN review, we tested this out and found that the VPN service is working perfectly for accessing US Netflix library from any other region.
Is ExpressVPN Safe?
Many VPN users have this question in mind, is the service (ExpressVPN) safe to use? The answer is YES! With ExpressVPN by your side, you are effectively stopping hackers, spammers, phishes, snoopers, State sponsored surveillances, and various other cyber-goons from stealing your personal information and breaching your online privacy. This is achieved by the military grade encryption levels and secure protocols offered by ExpressVPN.
If that’s not all, the privacy policy of ExpressVPN states that it does not record or maintain any kinds of logs of user’s activities. This means that the service has utmost emphasis for your privacy; making it a highly reliable and safe VPN service to use.
Wrapping up our ExpressVPN Review
After a detailed analysis of Express VPN’s features and package plans, it can be said that the service provider can be considered as an alternative. Express VPN supports PPTP, L2TP, OpenVPN and SSTP protocols to fulfill our privacy and security needs. Express VPN doesn’t offer a free trial; however, they offer 30 days money back claim which can be considered as a replacement. Express VPN offers free software and has an easy manual setup process; hence, the service can be rated on 8/10 with respect to use experience. Don’t forget to share your ExpressVPN experience with others in the comments section, or check out some of the other VPN reviews if you want to consider other options. As a Author we rate ExpressVPN 4.9 / 5.0
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