A Financial Company has an opening for a Virtual Operations Leader - Customer Care to lead a team and ensure prompt and accurate service. Set team performance goals, use metrics to drive performance results, and monitor customer interactions.
Requirements:
Dedicated High Speed Internet line with at least 10 Mbps download and 1 Mbps upload speeds: DSL or Cable (no wireless or satellite ISPs allowed). High Speed dedicated lines. Personal use prohibited during business hours
Dedicated and separate analog landline phone (no VOIP – voice over internet protocol) for training and production calls. (e.g. Magic Jack, Vonage, etc.). Modem preferred (vs. a wall jack) where available
3-5+ years leadership experience to include the responsibility of leading direct reports
Excellent written, verbal, and, presentation skills
Able to manage multiple processes and activities simultaneously
Strong working knowledge of Microsoft Office and the ability to utilize these tools to analyze and drive results
This is a Full-time employee position with no travel. Must live in: Alabama , Arizona, Arkansas, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, or Wyoming and be able to work 40 hours a week at varied times during the week. Compensation based on experience.