eBay
Enterprise, an eBay
Inc., company, today announced Shoe
Carnival Inc., (NASDAQ: SCVL), one of the nation’s largest family
footwear retailers, has partnered with eBay Enterprise to implement a
new omnichannel operational foundation based on eBay Enterprise modular
solutions including, Retail Order Management, Payments, Fraud
Protection, Ship-from Store, and Customer Care.
The integrated technology and services will provide a highly secure
engine to accept payments, drive down fraud rates without impacting the
consumer experience and consolidate inventory across many of Shoe
Carnival’s more than 380 stores to increase product assortment, while
lowering fulfillment transit time and expense.
Kent Zimmerman, vice president of ecommerce at Shoe Carnival explained,
“We needed to reduce the operational cost and complexity of managing
siloed inventory for ecommerce while providing the wide assortment of
styles that our customer expects. We ultimately decided to utilize our
own stores and distribution center for fulfillment, which required a
foundational change to our operational infrastructure. Based on the
scope of this project, it made sense to partner with eBay Enterprise.
Its flexible approach to commerce provides us with a quicker
time-to-market, and enables us to execute more efficiently at a lower
cost. We will have best-in-class order management and customer care,
combined with the ability to make our entire inventory available to the
customer, no matter where it’s located. It really sets the stage for us
to truly become an omnichannel company in the eyes of the customer.”
Shoe Carnival joins a growing list of retailers who are working with
eBay Enterprise to connect online and offline commerce. eBay Enterprise
is the leader in local commerce enabling store-based fulfillment in more
than 5,000 stores for 40 brands, 26 retailers and across 15 countries in
three continents with expectations to reach 6,000 stores by the end of
2014.
Using a phased approach, Shoe Carnival will roll out cloud-based eBay
Enterprise Ship-from Store to several key locations across the entire
chain in time for the holiday season. eBay Enterprise Ship-from Store
will also be leveraged in the distribution center for specialty and
high-volume products, which creatively eliminated the need for a
separate warehouse management system.
In future phases, Shoe Carnival plans to build upon the training
garnered from the Ship-from Store rollout to deploy eBay Enterprise
In-Store Pickup. According to the “The Forrester Wave™: Omnichannel
Order Management, Q3 2014” report by Forrester Research, Inc., eBay
Enterprise store fulfillment solutions stand out as a best-of-breed
suite.
“Shoe Carnival is setting the bar for retailers to improve the consumer
experience at all points of contact whether it is in-store, online or on
the phone,” said Tom Barone, vice president of omnichannel operations,
North America, eBay Enterprise. “Our shared commitment to omnichannel
ensures we continue to deliver innovative commerce solutions that drive
demand, increase sales and create the best shopping experience for
customers in every channel.”
“We’re very excited to partner with eBay Enterprise, not only as the
foundation for our omnichannel initiatives but also as we continue to
grow our ecommerce business,—on-line, in-store, and mobile,” stated
Zimmerman.
About Shoe Carnival
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