The connector at the rear of the router into which the cable is plugged into has snapped off. The router had been temporarily placed on the floor in the hallway by a Virgin engineer and someone must have stepped or tripped on the connector itself or on the trailing cable (which subsequently pulled/snapped out the connector)
Who is liable for this? Would I need a new router?
Background to the incident:
I recently had a new virgin broadband connection installed, but had wireless connectivity problems on the room directly above the router. I suspected a faulty router & called out a virgin engineer.
However, the virgin engineer informed me that it was my responsibility to purchase additional equipment (TP-Link Powerline Adapter and a D-Link Router) if I wanted the wireless signal to extend to the floor directly above where the router was originally positioned.
However, as a temporary solution the virgin engineer picked up the router and placed it in the hallway floor (there was enough cable slack to move the router a few feet into the hallway). Unfortunately he left the cable trailing from the living room to the hallway without pinning the cable to the wall. Nor was additional cable length added so that the router could be safely positioned out of the way of foot traffic.
I did inform the engineer that I believed the router was faulty and that it was virgins responsibility to solve the problem. And that his solution was unacceptable. In the meantime someone must have tripped or stepped on the cable thereby snapping the connector in the rear of the router into which the cable plugs into.
So, now I have no internet, no functional router and a potential bill for a new router.