Conrad Electronic regularly ranks amongst Europe’s top 10 online webshops. Now Conrad webshops in Scandinavia will add personalized, real-time customer engagement using the Vergic Engage Platform. The goal: further improve their already world-class sites and online customer service.
With over 500,000 products in stock, Conrad Electronic’s advanced logistics and distribution centre in Germany processes and ships up to 70,000 orders to more than 150 countries every day. Ensuring prospective buyers find and order the right products, and that satisfied customers re-order more, are what keeps everything moving forward.
Conrad online webshops, which today encompass 15 local European languages, set the pace of the company’s order intake and customer support processes. While Scandinavian sites log millions of visitors each month, Conrad believes that providing great personal service to each individual is the key.
”Since we began online sales back in 2005, growing percentages of customers prefer to interact with us online,” says Andreas Malberg, Marketing Manager Scandinavia at Conrad Electronic. “Quick, comprehensive and competent service and support is what secures sales and elevates customer satisfaction levels. That’s why we are deploying Vergic technology.”
The Vergic Engage Platform acts as an interface for sites to share information, resolve issues and collaborate with customers — online and in real-time. Using Vergic technology, Conrad online staff will be able to engage with each individual site customer during their site visit directly using agent-assisted functions — like chat and co-browsing — as well as automated functions. The Vergic software will be deployed as a web browser application on Conrad’s Swedish and Danish language sites, which makes adding customer engagement functionality to Conrad’s online customer service system quick and easy.
”We are very proud that Conrad has chosen to partner with Vergic to further improve their online excellence,” remarks Alex Lunde, CEO and founder of Vergic. ”We know adding real-time, personal customer engagement elevates the performance of even top-performing sites. And look forward to making that happen together with Conrad.”
About Conrad Electronic
Conrad Electronic is one of Europe’s leading retailers of professional and consumer electronics and technology-based products. The family-owned German company has been at the technological forefront for over 90 years. Today, Conrad Sweden operates exclusively via online sales and support in offering over 200,000 products.
About Vergic
Vergic customer engagement technology powers more personal, relevant, enjoyable and efficient online customer support and shopping experiences — in real-time, on any device. The Nordic region’s leading customer engagement provider, our Vergic Engage Platform is intelligent cloud-based software that turns any web page into an interface for engagement using chat, text, video or audio. Vergic is privately owned, headquartered in Malmö and has over 15 years experience conducting business and building relationships online. Vergic makes IT personal.
For more information, please contact:
Alex Lunde, CEO & Founder, Vergic
e-mail: alex@vergic.com
Mobile: +46(0)761366833
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