Amazon is the most loved tech company in America, and Time Warner Cable’s Internet service provider division is the most reviled, according to the American Consumer Satisfaction Index. Developed from an economic model out of the University of Michigan, the ACSI collects data on customer loyalty and satisfaction for major brands throughout the year.
When just tech companies are ranked, Amazon ranks #1, Apple comes in at #2, and Google is a close #3. Facebook and Linkedin rank at the bottom for Internet companies. Given Facebook’s controversial experimental study scandal, this isn’t surprising. On the flip side, Amazon generally ranks well for customer service, and their Prime service is wildly popular.
Today, MarketWatch revealed that Time Warner Cable was the most hated of all companies. We reached out to the ACSI for its full ranking of every company, which is provided in two lists below.
The top list is a ranking of major tech companies. Below that is the full list:
Company
Absolute ranking
Amazon
1
Apple
12
Google
24
Newegg
26
Samsung Electronics
57
eBay
69
Apple (Cell Phones)
79
Electrolux
80
Netflix
85
Overstock
87
Best Buy
113
Pinterest
140
HTC
151
Microsoft
152
Toshiba
153
Verizon Wireless
154
BlackBerry
158
Hewlett-Packard
162
Wikipedia
167
Bing (Microsoft)
168
LG Electronics
170
MSN (Microsoft)
171
Verizon Communications (Fixed Line Telephone)
176
YouTube (Google)
177
AT&T (Fixed Line Telephone)
178
Google+
186
Verizon Communications (FiOS) (ISP)
189
Yahoo!
191
AOL
192
Cox Communications (Fixed Line Telephone)
194
PG&E
195
AT&T (U-verse) (TV)
198
Bank of America
199
Charter Communications (Fixed Line Telephone)
201
DIRECTV
203
T-Mobile
205
Twitter.com
206
AT&T Mobility
207
Sprint
208
Verizon Communications (FiOS) (TV)
209
Comcast
210
DISH Network
211
Facebook
212
LinkedIn
213
American
214
US Airways
215
WellPoint
216
AT&T (U-verse) (TV)
218
CenturyLink (TV)
219
Time Warner Cable (Fixed Line Telephone)
220
Cox Communications (ISP)
221
Cox Communications (TV)
222
Charter Communications (ISP)
223
Charter Communications (TV)
224
Comcast (TV)
225
Comcast (ISP)
227
Time Warner Cable (TV)
228
Time Warner Cable (ISP)
229
Full rankings
Company Name
ACSI score
Amazon
88
H.J. Heinz
87
Hershey
86
Mercedes-Benz (Daimler)
86
Publix
86
Clorox
85
General Mills
85
Mars
85
Nestle
85
Quaker (PepsiCo)
85
Subaru
85
Apple
84
Costco
84
Kraft
84
Lexus (Toyota)
84
VF
84
Volkswagen
84
Atmos Energy
83
Buick (GM)
83
Campbell Soup
83
Coca-Cola
83
Colgate-Palmolive
83
Dole
83
Google
83
Honda
83
Newegg
83
Nordstrom
83
PepsiCo
83
Toyota (Toyota)
83
Barnes & Noble
82
Chevrolet (GM)
82
ConAgra
82
Dr Pepper Snapple
82
FedEx
82
GMC (GM)
82
Hillshire Brands
82
Kia
82
Lowe’s
82
OfficeMax
82
Papa John’s
82
Pizza Hut (Yum! Brands)
82
Procter & Gamble
82
Sempra Energy
82
UPS
82
CenterPoint Energy
81
Chrysler (Chrysler)
81
Dial
81
Dillard’s
81
Ford (Ford)
81
Hyundai
81
Jones Group
81
Kellogg
81
Kohl’s
81
Marriott
81
MillerCoors
81
Nissan
81
Samsung Electronics
81
Staples
81
State Farm
81
Touchstone Energy
81
Whirlpool
81
BMW
80
Cadillac (GM)
80
Charles Schwab
80
Dollar General
80
Dominion Resources
80
Domino’s Pizza
80
DTE Energy
80
eBay
80
Kroger
80
Levi Strauss
80
Little Caesar
80
Mazda
80
Olive Garden (Darden)
80
Outback Steakhouse
80
Sam’s Club
80
Southern Company
80
Unilever
80
Apple (Cell Phones)
79
Electrolux
79
Home Depot
79
J.C. Penney
79
Jeep (Chrysler)
79
JetBlue
79
Netflix
79
Office Depot
79
Overstock
79
PPL
79
Prudential
79
Salt River Project
79
TJX
79
Tyson
79
Applebee’s
78
CMS Energy
78
Dodge (Chrysler)
78
Hanesbrands
78
Hilton
78
Hyatt
78
InterContinental
78
Nike
78
NiSource
78
Red Lobster (Darden)
78
Southwest
78
Subway
78
Wendy’s
78
Whole Foods
78
Acura (Honda)
77
Adidas
77
Allstate
77
American Electric Power
77
Anheuser-Busch InBev
77
Berkshire Hathaway Energy
77
Best Buy
77
Duke Energy
77
Edison International
77
Farmers
77
Gap
77
GEICO
77
General Electric
77
Motorola Mobility (Google)
77
New York Life
77
Nokia
77
Sears
77
Supervalu
77
Target
77
Winn-Dixie
77
Acer
76
Ameren
76
Burger King
76
CVS Caremark
76
Dell
76
E*Trade
76
Entergy
76
Fidelity
76
FOXNews.com
76
Macy’s
76
MetLife
76
NextEra Energy
76
Northwestern Mutual
76
Pinterest
76
Progressive
76
Safeway
76
Starbucks
76
Starwood
76
USATODAY.com
76
Walgreens
76
CPS Energy
75
Dunkin’ Donuts
75
Exchange
75
Exelon
75
HTC
75
Microsoft
75
Toshiba
75
Verizon Wireless
75
Xcel Energy
75
ABCNews.com
74
Best Western
74
BlackBerry
74
Chili’s
74
Choice
74
Citigroup
74
Hewlett-Packard
74
JPMorgan Chase
74
KFC (Yum! Brands)
74
Rite Aid
74
TD Ameritrade
74
Wikipedia
74
Bing (Microsoft)
73
FirstEnergy
73
LG Electronics
73
MSN (Microsoft)
73
MSNBC.com
73
NYTimes.com
73
Pepco Holdings
73
U.S. Postal Service (Express & Priority Mail)
73
Verizon Communications (Fixed Line Telephone)
73
YouTube (Google)
73
AT&T (Fixed Line Telephone)
72
Taco Bell (Yum! Brands)
72
UnitedHealth
72
Wal-Mart
72
Wells Fargo
72
Wyndham
72
CenturyLink (Fixed Line Telephone)
71
Delta
71
Google+
71
McDonald’s
71
Northeast Utilities
71
Verizon Communications (FiOS) (ISP)
71
Wal-Mart
71
Yahoo!
71
AOL
70
CNN.com (Time Warner)
70
Cox Communications (Fixed Line Telephone)
70
PG&E
70
Public Service Enterprise Group
70
TheHuffingtonPost.com (AOL)
70
AT&T (U-verse) (TV)
69
Bank of America
69
Blue Cross and Blue Shield
69
Charter Communications (Fixed Line Telephone)
69
Consolidated Edison
69
DIRECTV
69
LA Department of Water & Power
69
T-Mobile
69
Twitter.com
69
AT&T Mobility
68
Sprint
68
Verizon Communications (FiOS) (TV)
68
Comcast
67
DISH Network
67
Facebook
67
LinkedIn
67
American
66
US Airways
66
WellPoint
66
Aetna
65
AT&T (U-verse) (TV)
65
CenturyLink (TV)
65
Time Warner Cable (Fixed Line Telephone)
65
Cox Communications (ISP)
64
Cox Communications (TV)
63
Charter Communications (ISP)
61
Charter Communications (TV)
60
Comcast (TV)
60
United
60
Comcast (ISP)
57
Time Warner Cable (TV)
56
Time Warner Cable (ISP)
54
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