This review is written by an actual customer of IgnitionDeck. IgnitionDeck is a “crowd funding” software platform. Nathan Hangen of IgntionDeck claims that they are selling a “Powerful WordPress Crowdfunding Platform.” This is not just on their website, but its’ also advertised on Facebook and I’m sure Google as well.
Customer Service: No refunds under any circumstance. There method of refund, is through offering to credit you into buying something more expensive…precisely $120 more for something that doesn’t exist (IgntionDeck Enterprise)
It turns out, their sales pages, advertisements, are misleading. Any one who is looking for a Powerful Crowdfunding Platform, expects that the users of the crowd funding platform will be able to post Crowdfunding projects. Its’ a bit selfish afterall, for just the admin to be able to post.
Anyways, moving forward with the review, unknowingly we were looking for a platform for our users to post projects they wanted built, as well as projects we wanted built, funding by the crowd. None of the functionality that exists where there is a front end user console for users to post projects exist on the software. Its’ really sad that they are selling themselves like this. I can guarantee you many customers, like us, have expected to buy this crowdfunding advertised program, yet there is no functionality that exists in the way that they sell it.
I am creating this post for people looking for an Ignition Deck Review by an actual customer, seeking to determine whether or not Ignition Deck offers good service.
Once I determined that IgnitionDeck was a falsely advertised, I kindly asked Nathan Hangen, who does their support, for a refund. After all, we had only tested their software and used it for less than 1 day.
Us:
“I’ve been messing around with the ignitiondeck framework and theme today, and still have yet to figure out how to get other people to create crowdfunding projects without being in wp-admin that use the platform? I was under the impression that this had this functionality? Am I missing something… seems like only the admin can create kickstarter projects”
Nathan:
“Hey David,
This isn’t something that we offer through IgnitionDeck, but will offer
through our IgnitionDeck Enterprise product:
http://ignitiondeck.com/id/fund-the-future
Some users have been able to hack Gravity Forms or other plugins in order
to create front-end submission, but it does require some PHP/WP knowledge.”
Us:
Please refund me as I have no use for then. I have no installed your software anywhere and plan not to do so.
Thanks for the quick response.
Nathan:
Hey David, I apologize, but we don’t offer refunds for digital products. If
a Kickstarter clone is what you’re after, then perhaps a pre-order of
IgnitionDeck Enterprise might be of more value to you:
http://ignitiondeck.com/id/fund-the-future
If you’re interested, I can apply your balance to that product.
Let me know,
Nathan
It appears that IgnitionDeck sees that there is a major flaw in their development as they are now building an “enterprise” version of that software. The problem is, they are already charging $79 for this software that doesn’t exist. Even more importantly, to customers who are unhappy with this deception, they are referring them to support the new project for $199 more.
I did further investigation, and noticed this thread, with 22 posts in it:
http://ignitiondeck.com/id/forums/thread/has-anymore-consideration-been-given-to-the-multiple-user-front/
So it does verify the fact that other people have been tricked by this sales deployment.
In all this review wouldn’t have been even created if Igntiondeck offered us a refund, but by declining our request for a refund, as we have no use for their product, we hope to open the eyes of everyone who may be interested, in just reviewing our poor experience.
Things to take out of this:
If your unhappy with a product immediate after purchasing it, take it up with the admin, developer, store owner, etc. If they don’t give you a refund…assuming you have a legitimate reason for one, then write a review, and hope everyone reads it so they can be informed correctly when buying something.
If your looking for an actual crowdfunding platform, try Astoundify. This actually is what is it is, a crowdfunding platform. We are no way affiliated with either Astoundify or IgnitionDeck.
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