Delivery Returns Feedback About Smiffy's Australia Contact Us CUSTOMER SERVICE: 02 9905 6400 (9AM-5PM) Adult Costumes Kids Costumes Licensed Costumes Accessories Halloween Christmas Customer Service: +44 (0)0000 000000ebay@costumes4u.com (Monday - Friday, 9am to 5pm) \--> Children's Fancy Dress Cosmetics and Disguises Licensed Brands Halloween Fancy Dress Hen & Bucks Party Costumes Historical Fancy Dress Light Up and Party Wigs Adults Fancy Dress Costumes Fever Range Footwear Miscellaneous Christmas Second Skin Suits CLEARANCE SALE ADULT WOMENS METALLIC CHEERLEADER POM POMS 6 COLOUR SMIFFYS FANCY DRESS COSTUMES Large Image WATCH ITEM ASK SELLER EMAIL TO FRIEND Product Details Size Chart Delivery & Returns Payment Material: 100% Polyester Packaging: Resealable PVC Bag with Header Card Give me an s, give me and m, give me and i, give me an f, f, y... Check out Smiffys metallic cheerleader pom poms. They are an excellent fancy dress accessory for our cheerleading fancy dress costumes and come in sets of two. product code: MVPOMPOM Condition New with tags Features Material: 100% Polyester Packaging: Resealable PVC Bag with Header Card Product Suitability: Adult Costume Suitable for Ages 14+ Other Info Material: 100% Polyester Packaging: Resealable PVC Bag with Header Card Size Chart Unavailable DELIVERY INFORMATION & TRACKING Important Notice: You are responsible for making sure your address is correct at the point of purchase. If you are having something sent to a business address please ensure the company name is written in the top address line. All domestic orders incur a flat shipping rate and are delivered using Australia Post's E-Parcel system. It is the most efficient and reliable service available with you being able to track your order online. Your order will be covered by insurance during the delivery process, so that if it is lost in the post or damaged during transit, you will be covered. Somebody must be at the delivery address to sign for the delivery. If nobody is there to sign for delivery, the parcel will be taken to the nearest post office for collection and a notification card will be left for you. If no one can be at the delivery address to sign for the delivery but you would like the parcel left in your absence, you can specify these delivery instructions in the comments box at the checkout. (for example, 'no signature required, please leave on front verandah if not home'). However, we cannot be responsible for lost goods if you choose that no signature is required for the parcel to be left and no insurances will be valid. All delivery times quoted on this page are the delivery times quoted to us by the courier companies, they are not guaranteed by us and are completely outside of our control. We cannot be held responsible for any of them missing delivery deadlines. Please note we will not be held accountable for late deliveries when the courier has failed to deliver the parcel and it has been taken back to the depot. If you are not in at the point of delivery the parcel could well be waiting for you to pick it up. STANDARD EPARCEL $7.50 This method of postage requires a signature, delivery should normally take 3-7 days depending on your exact location, the parcel can be tracked and you will be sent a tracking code when the item has been dispatched. If there is no-one to receive delivery a card will be left (we do get quite a few customers who do not get left a card, so if you receive an email confirming despatch and it does not arrive within a few days, then check back with us to confirm it has been posted and then check with your post office) and the parcel will be returned to your local post office. The post office will keep it for 2 weeks before returning it to us. 1-3 Days to NSW 3-5 Days to VIC, QSD, ACT 5-7 Days All other States EXPRESS POST EPARCEL $12.50 This is the best delivery method offered by AusPost, in our opinion it is the best delivery method to choose, but costs a bit more. With Express Post your order will be delivered within 1-5 days depending on your location, this is guaranteed by AusPost and they rarely miss the deadline, but in practice there is not a lot that can be done if they do miss. Although a Saturday Delivery is not guaranteed, they will on the majority of cases deliver on Saturday as well. 1-3 Days to NSW, VIC, QSD, ACT 4-5 Days All other States FEDEX INTERNATIONAL DELIVERY The best and quickest international delivery option we have, it is generally more expensive than the others but delivery will be 3 - 4 days to USA/Canada and 2 - 3 Days to New Zealand. Fedex will start clearing your order with customs before it has even left the Australia, this makes them the quickest delivery service for international deliveries. New Zealand - $29.95 USA & Canada - $49.95 RETURNS & REFUND POLICY We really want you to be pleased with your purchase from Smiffy's but if for any reason you are not satisfied we will do our best to help you. Below we've outlined possible questions you may have regarding our returns policy. We hope you find all the information you need but should you have any questions please get in touch! IS IT POSSIBLE TO RETURN MY ORDER? If unfortunately you find your order is damaged or faulty it can be returned to us within 7 days from the delivery date. Please note: Refunds will be for the cost of the goods only and do NOT include any postage and handling charges. Any returns we receive with missing items, without its original packaging in new condition or with items in unsellable/not new condition will not be credited. HOW DO I ORGANISE A RETURN? Please contact us by phone or email within 14 days of the delivery date to organise the return of your item(s). When sending an email please provide the following information: Your e-mail address Your telephone number Your order number A brief description of the problem Alternatively you can contact us by phone on 02 9905 6400 to arrange a return. Please make sure you have the above details ready when you call. All return requests will receive an email confirmation. Please make sure you add our address to your contact list to enable our email to be delivered to your inbox. UNWANTED OR UNSUITABLE PRODUCTS All returned items must be in their original unspoilt packaging and in a saleable condition. You will be reponsible for the cost of returning it to us and we will refund the purchase price of the product as soon as we receive it back. If the product is not received by us in its original condition we will be unable to refund for it and you will have to pay for its return to you. Please be extra careful when returning fragile items as we can only refund for them if they are in a unbroken and in saleable condition. If the product is damaged in transit from you to us then we will inform you and will hold onto the product for you to claim against the courier company or postal service, or if you wish to pay for its return we will post it back to you. DAMAGED PRODUCTS If you wish to return an item that is faulty, then please contact us using the email address or telephone number at the top of our webpages, and include as much information as possible. We will reply to you to get any extra information that we may need, which may include photos of the product and the packaging. The returns address is Smiffys.com.au, PO Box 405, Brookvale, NSW 2100 Please include a covering note with your name and address along with the order number. When it gets back to us it will be refunded immediately. Please do not return anything until we say, as this may prevent us from being able to deal with your request. We will refund the cost of you returning it to us as long as you have notified us beforehand and have used the cheapest possible service to send it back to us. HOW LONG DOES IT TAKE TO PROCESS A RETURN? We aim to process your return request within a week of receiving the product. Please make sure faulty or damaged goods are returned in their original packaging so as not to delay the return process. Please bear in mind that during busy periods such as Halloween and Christmas the process may take longer than normal. WHICH PRODUCTS ARE NON-RETURNABLE? The following products are non-returnable: Underwear Socks and stockings Eye lashes Wigs, beards, facial hair or any type of artificial hair Prosthetics, fangs or any other fake teeth Cosmetics Items and packaging in not new condition Payment Information Making a purchase with Smiffy’s couldn’t be simpler. Just browse our great range of Fancy Dress costumes and Accessories and when you find the item you’re looking for click ‘buy it now’ on any items you wish to buy. Afterwards you’ll be asked to pay via our preferred payment method Paypal. If you are buying more than one product please commit to buy all the items you require and then request a combined invoice for all the shipping costs. We aim to send out revised invoices as quickly as possible but if you are short of time you can alternatively just purchase the items separately and when you orders come into our system they will be automatically combined and then the excess postage can be refunded on request. Is there any other payment method other than Paypal? We no longer accept bank deposits or Personal cheques however we can accept payments over the phone via Mastercard, VISA and AMEX. Please call a member of the team on 02 9905 6400. Can i pay using an e-cheque on paypal? Please note that paying via eCheque through Paypal can delay your shipment by up to 2 weeks while the payment clears through the Paypal system (check with Paypal on the expected clearance date). Once your eCheque payment clears your item will be dispatched within 24 hours. If you notice you have paid by eCheque and need the order before the expected clearance date we can cancel the payment and take payment over the phone. We will not be held responsible for orders that are received late when the customer has paid via this method. privacy policy PRIVACY This privacy policy sets out how "Smiffys Australia PTY" uses and protects any information that you give "Smiffys Australia PTY" when you use this website. "Smiffys Australia PTY" is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. "Smiffys Australia PTY" may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1 July 2012. WHAT WE COLLECT We may collect the following information: 1. name and job title 2. contact information including email address 3. demographic information such as post code, preferences and interests 4. other information relevant to customer surveys and/or offers WHAT WE DO WITH THE INFORMATION WE GATHER We require this information to understand your needs and provide you with a better service, and in particular for the following reasons: 1. Internal record keeping. 2. We may use the information to improve our products and services. 3. We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. 4. From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. 5. We may use the information to customise the website according to your interests. 6. We will NEVER sell or share your information with other companies. SECURITY We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. LINKS TO OTHER WEBSITES Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question. CONTROLLING YOUR PERSONAL INFORMATION You may choose to restrict the collection or use of your personal information in the following ways: 1. Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes 2. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us. We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen. You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to: Smiffys Australia PTY Ltd C/O Allworths, Level 9 St Martins Tower, 31 Market Street, Sydney, NSW 2000 If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect. QUESTIONS OR SUGGESTIONS If you have questions or suggestions about this privacy policy, or your own personal information, please e-mail us.

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