Position Description
We just want to have fun here at Useful Media Planet. You will need to provide technical support to groups such as field engineers, technicians, product support or client/users. Call now!
Position Duties
Provides technical support to groups such as field engineers, technicians, product support or client/users.
Responds to situations where first-line product support has failed
to isolate or fix problems in malfunctioning equipment or software.
Reports design, reliability and maintenance problems or bugs to design engineering/software engineering.
Involved in customer installation.
May be involved in training.
Provides support to internal or external users where the product is highly technical or sophisticated in nature.
Provides client support on information, reporting, configuration and connectivity.
Works with various IT departments on product enhancements.
Defines, develops, tests and documents applications for clients and for internal use.
Performs under direct or general supervision on limited scope.
Performs analysis of client-environment and provides optional solutions when necessary.
Provides technical knowledge of the processing system and CSG
departments with sufficient procedural information to resolve client
inquireies.
Gives operational support to clients as required concerning interfaces.
Provides continual internal/external education in proper system usuage in relation to ISS.
Assists with the design, testing and implementation of new enhancements/products.
Insures CSG liability is kept to a minimum through diligent financial management.
Manage various projects, conversions, and interface start-ups.
Required to interface with other departments
Responsible for the successful completion of several projects at one time
Knowledge / Skills / Abilities
General systems knowledge (i.e. UNIX or NT).
Ability to analyze problems, determines causes and resolve.
Strong oral and written communication skills.
Working knowledge of networking concepts.
Familiar with LAN, WAN and TCIP/IP.
May require knowledge of SQL and its capabilities.
Working knowledge of internet connectivity and its capabilities.
Strong analytical and problem solving skills with emphasis in
understanding relationship of technical problems with business
solutions/issues.
B.S. degree in Management Information Services or equivalent in
company experience with exposure to customer negotiations, making
business decisions involving research, analysis, and follow-up.
Knowledge of data communication and hardware setup.
Ability to take initiative and work independently while maintaining team relationships.
Knowledge of CCS and ACSR preferred.
Experience in company procedures in relation to Customer Service, Conversions, and S&P preferred.
Experience in handling customer concerns under pressure of limited timeframes.
Excellent analytical and organizational skills required.
Education/ Experience
Associates or Bachelor degree in Computer Science field or equivalent work related experience.
Typically 0 to 2 years related work experience.
Typically includes customer service, software and/or relational database experience.
EOE M/F/D/V