Hello
ICANN recently changed requirements for domain contact/whois information verification. All gTLD domains (e.g. .com) are now required to verify the registrant contact information when registering a new domain name, and also when changing the first name, last name or email address on any existing domains.
The way we are doing this is by sending an email to the registrant email address with a verification link that must be clicked on. Attached are copies of what those emails look like. These emails go out at day 1, 5, 10, 13, and 15 from the time the domain is registered or from the time you modify the contact information field on an existing domain.
What if the Contact Verification process is not successfully completed?
Failure to complete the verification process will result in one of the following:
a) For new domain registrations and contact updates: failing to complete the verification process within 15 days will result in the suspension of the registered domain(s) or those domains that were updated as a result of a contact change
b) For contact change requests submitted via our website, failure to complete the verification process within 7 days will result in the requested contact change request being cancelled.
What is domain suspension?
If contact verification is required and not successfully completed, then the domain(s) that were registered or associated with the contact change will be suspended. Domain suspension involves the domain displaying a page of instructions on how the name can be verified in order to restore it to normal usage.
How can I get my domain unsuspended?
The suspension of the domain will be removed after the WHOIS information is successfully verified. Please update the WHOIS information again with complete and accurate contact details and then verify via the emailed link in order to remove the suspension.
This change is affecting all domain name registrars and is enforced by ICANN, it is not specific to domains registered through UnitedHosting, so we recommend you be extra vigilant when registering or updating your domain names anywhere that you may hold them.