- The Sneaker Is NOT INCLUDED In This Listing. New Era Miami Heat Custom Fitted HatDesigned For The Girls Air Jordan 5 Citrus “Willie McGee” Designed by PolebergManufactured by New Era * Key Features – Only 250 Pieces Produced- Designed To Match The Girls Air Jordan 5 Citrus- Melton Wool Material- Designed By Hanni Ismail (Our In-House Designer) Exclusively For Poleberg Inc.(Located In Astoria, New York) * Melton wool is thick with a smooth surface. The wool is napped and very closely sheared. Melton wool is a very solid cloth due to the finishing processes that completely conceal the weave. It’s durable, wears well, and is wind resistant. It’s often used in the production of sweaters. * Product Specifications Crown – Black, Melton Wool Visor – Pink Bottom – Orange Button – Pink Front Logo – Metallic Silver, Pink, And Orange “Miami” Logo Back Logo – Orange And Pink Heat Logo Right Side Patch – Orange And Pink HWC Patch New Era Logo – Orange And Pink Sweatband – Black * Notice – If you happen to be unsatisfied with your purchase for any reason, please contact us before leaving us a negative feedback, as we will try our best to resolve your issue and prevent further mistakes. * Shipping * Domestic(50 states of the U.S.) – Free Shipping via USPS First Class Mail Service(2 ~ 5 Business days) – Delivery confirmation number will be provided. Please note that while Tracking number enables you to locate your package anytime during the transit, Delivery confirmation number sporadically updates the item’s location. – Buyers are responsible for providing us a correct shipping address and receiving package(s) upon delivery. You will be charged for reshipment of your package(s) returned to us due to delivery failure. * International(Outside the U.S.) – Three options: 1. USPS First Class Mail International Service(10~21 days) 2. USPS Priority Mail International Service (7~14 days) 3. USPS Express Mail International Service(3~7 days) – Some items may take longer for delivery depending on the destination country and various factors, such as custom clearance and weather conditions. – Tracking number, according to the USPS, will be provided to major cities and destinations. Delivery confirmation number will be provided to all destination countries. – Buyers are responsible for any taxes or import duties. * Return & Exchange * Return Policy 1. You may return your item(s) within 14 calendar days from the date of receipt. The item does not have to arrive within 14 days. You have 14 days to “ship” your item back to us. 2. A 10% Restocking Fee will be applied on items returned for a refund. That is, if you paid $200 for an item and $12 for shipping, the restocking fee will be $20(200 x 10%) and you will get a refund of $180. 3. If you were offered free shipping on your original order, the total amount of refund will be the sold price of the item minus our original shipping costs and the 10% restocking fee. 4. Buyers are responsible for return shipping costs. If the reason for return is a result of our error, we will cover the shipping charges and will issue you a full refund upon receiving your package. You can inform us of the shipping costs and we will transfer the fund through paypal. 5. All items for return must be in their original condition & packaging with all original tags attached. Items that are ineligible for a return include: – Obvious signs of wear and/or tear – Damaged or no original tag(s) – Any size adjustments to the original design – Damage(s) caused by dirt, sand, sun, water, or makeup – Obvious odors, such as cigarette smoke, perfume, and colognes Items returned in any of the conditions stated above will be sent back to the buyer. If buyers reject their returned shipment, we reserve the right to liquidate the inventory and withhold credit. 6. We require buyers to agree on the cancel transaction request prior to issuing a refund. 7. International buyers are responsible for any taxes or import duties throughout the return process. * How To Return 1. Once you decide to return your item, make sure that you clearly understand every part of our return policy. 2. Contact us with a short but precise reason for the return, so that we can initiate your return process. We will respond to your message as quickly as possible. 3. At the time of shipping your item, please provide us with a tracking number or delivery confirmation number. * Refund 1. As soon as we receive your item, we will notify you with a receipt confirmation email and file a cancel transaction request, which requires your agreement. 2. Once you confirm the request, we will issue a refund within 24 hours. Please allow paypal 1~2 days to complete the transfer. Since we are fully aware that getting a right amount of refund in a timely manner is a very important issue to all buyers, we promise that we are going to be professional in handling the refund process. * Exchange 1. Please contact us to check the availability of the item you are willing to exchange with. If available, you can ship your item back to us within 14 days. As soon as we confirm that the item has remained in its original condition and payment for shipping charges has been made, we will ship out the new item. You will be provided with a confirmation email containing a delivery confirmation number. If not available, you may keep or return your item. 2. Buyer are responsible for both way shipping charges. You may include cash in the package at the time of shipping or ask us to send an invoice through paypal. Once you contact us for an exchange, we will inform you of the appropriate shipping charge. 3. Please refer to Part 5 of our return policy for items that are not eligible for an exchange. Thank You For Your Time And Business