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Ausgangslage Die internen ICT Provider vieler Unternehmen stehen vor den folgenden fünf grossen Herausforderungen: Transformation vom Cost Center zum Produktionsfaktor / Business Enabler Steigende Abhängigkeit von und grösser werdende Anforderungen...

These days, many people prefer self-service support options over contacting customer support through phone or email. Data cited by Capterra revealed 75 percent of customers want to solve product or service issues on their own without having to rely on...

Implementing a successful Self-Service portal takes time – both from you and your customers, so ensuring its success long term is key. Once you have implemented Self-Service to your customers, it is crucial to measure your success and take the opportunity...

Brett Husselbaugh The following comment piece is contributed by Brett Husselbaugh, CEO and founder of eTelligent Solutions, an IT Asset Management company. Many organizations are evaluating or are in the process of creating a self-service...

There are thousands of cities in the U.S., but not all can be considered digital cities. In fact, only 57 cities in the nation were named as winners in the 2014 Digital Cities Survey, which acknowledges cities that recognize the value of technology,...