Position Overview:
About The Coca-Cola Company
Everyone knows Coca-Cola. It’s the best-known product in the world. We’ve been making it since 1886 and it still tastes the same.
As a business, The Coca-Cola Company is constantly evolving – we develop new products, acquire great brands and pioneer new ways of doing things. We sell four of the world’s top five non-alcoholic sparkling drinks (Coke, Coke light, Sprite and Fanta) and 3,600+ products in over 200 countries, including water, juices, energy drinks, and even tea and coffee. Altogether, that adds up to more than 1.9 billion drinks around the globe every day.
Global Business Services (GBS)
GBS is The Coca-Cola Company’s multi-functional internal shared-services organization providing a wide range of transactional services across all Coca-Cola business units within functional areas such as: Finance and Procurement Operations, Human Resources Operations, Workplace Strategy and Operations, Controls and Compliance, Change Practice, Operational Excellence, Data Governance, User Experience and Content, and Creative Business Solutions. Our GBS main locations are Warsaw (Poland), Drogheda (Ireland), Buenos Aires (Argentina), San José (Costa Rica), Manila (Philippines), and Atlanta (Georgia, USA).
We offer our associates:
The Coca-Cola Company’s extraordinary heritage, our leading brands and the global scale of what we do.
The challenge of meaningful work – our unique global system offers constant opportunities to develop world-class skills and a truly international career.
A unique culture where people do what they love and live their values.
The kind of competitive compensation you would expect from a world leader.
At The Coca-Cola Company, our people have their own formula for turning passion into action. Together, that’s how we push the world’s greatest brands to new heights. What’s your secret formula? User Experience Consultant
Altanta, GA
Team Overview
The UX & Digital team is a small but powerful team that provides user experience (research, creative and design, journey mapping) and digital insights (social listening analysis and insights) services to internal clients throughout The Coca-Cola Company. We serve all functions and regions within the company, and provide services for both internal/enterprise and consumer-facing experiences. Our team has an entrepreneurial and startup feel, and we have a lot of flexibility to pursue passions of individual team members within the natural constraints of where this intersects internal client needs. Our ultimate goal is to improve our user and consumer experiences at a great value to our internal customers.
Position Overview
Responsible for delivery and customer satisfaction for key UX services as part of Coca-Cola’s Global Business Services (GBS) team. Accountabilities will include leading the design and experience efforts for the UX team, providing thought leadership to internal clients and UX team members, and collaboratingand integrating with clients, UX & Digital Services team members, and other service leaders. This role will drive execution for these services in current state as well as defining how the suite of services will evolve. Additionally, this role is responsible for managing related UX technologies and tools, industry memberships, and recruiting talent. Scope of services includes support to all facets of the business including internal and external facing solutions, functions such as Marketing, HR and Public Affairs & Communications as well as geographically aligned clients. This individual should possess a relentless customer focus, be comfortable leading UX projects and team members, and represent the needs of our customers across the system to define and provide input to solutions that best meet their needs.
Key Responsibilities
Shape and evolve the design and experience service offerings for the UX team
Recommend the appropriate design and experience services and deliverables based on client needs, spoken and unspoken
Develop digital design and experience artifacts such as concepts, comps, user flows, journey maps and/or lead other junior team members in the creation of these assets
Champion the value and necessity of UX and design to the organization and clients
Act as single point of contact to clients for UX projects
Create estimates for work artifacts
Manage project scope, timeline, and deliverables
Serve as a consultant and subject matter expert to the organization regarding how UX related services can be leveraged more holistically to solve Company challenges
Utilize knowledge in technology, business and user experience expertise to enable optimized approach to delivery and management
What you can expect
A fun team environment that is collaborative and casual
A supportive culture of personal development
A strong possibility to advance your career within the fast-growing UX & Digital team and broader UX & Digital Services team
Modern equipment (MacBook, iPads, etc….) and software you need to do your job effectively
Education: Bachelor’s Degree
Related Work Experience : At least 3+ years of related work experience in a UX or Creative/Design capacity.
What you need to be successful
You should be passionate about the user/customer and advocating on what’s best for them, even if it is not popular or consensus. You are a customer champion and advocate, and can articulate and serve as the voice of the customer
You are a self-starter with initiative. You proactively run with things, and can be independent when the need arises
You have 3+ years of experience in a UX or Creative/Design capacity
You have experience with, and are comfortable with, leading internal client relationship-building and management, including business development and proposal development
Ideally (but not required) you have experience leading people. You will likely lead 1-3 people at some point in this role, from interns to contractors to other employees
Agency or vendor management experience. We regularly work with agencies or vendors, and you will need to collaborate with and lead them depending on the effort
Leadership Behaviors:
DRIVE INNOVATION : Generate new or unique solutions and embrace new ideas that help sustain our business (encompassing everything from continuous improvement to new product and package innovation)
COLLABORATE WITH SYSTEM, CUSTOMERS, AND OTHER STAKEHOLDERS : Develop and leverage relationships with stakeholders to appropriately stretch and impact the System (Company and Bottler)
ACT LIKE AN OWNER : Deliver results, creating value for our brands, our System, our customers and key stakeholders
INSPIRE OTHERS : Inspire people to deliver our mission and 2020 Vision, demonstrate passion for the business and give people a reason to believe anything is possible
DEVELOP SELF AND OTHERS : Develop self and support others’ development to achieve full potential
Honesty and integrity have always been cornerstone values of The Coca-Cola Company. Our passion for people of integrity mirrors our spirited drive for total quality in our brands. These and other elements allow the company to sustain strategic practices and drive business performance. The Personnel Integrity Assurance Program is another step toward making The Coca-Cola Company the premier workplace. This process includes a pre-employment background investigation that applies to all applicants
employees
and contractors of the company. The scope of this inquiry may cover such elements as education
employment history
a criminal history check
reference checks
and a pre-employment drug screen. Designated countries or sensitive positions within the company may have more stringent standards.
At The Coca-Cola Company you can cultivate your career in a challenging and dynamic environment. We are the largest manufacturer and distributor of nonalcoholic drinks in the world-selling more than 1 billion drinks a day. Unlock your full potential with a future-focused company that is known and respected throughout the world.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.
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