Michael Kors is a world-renowned, award-winning designer of luxury accessories and ready to wear. His namesake company, established in 1981, currently produces a range of products through his Michael Kors and MICHAEL Michael Kors labels, including accessories, footwear, watches, jewelry, men’s and women’s ready to wear, and a full line of fragrance products. Michael Kors stores are operated in some of the most prestigious cities in the world, including New York, Beverly Hills, Chicago, London, Milan, Paris, Munich, Istanbul, Dubai, Seoul, Tokyo and Hong Kong. www.michaelkors.com
Key Responsibilities:
MAIN JOB OBJECTIVE
To achieve sales goals and develop lasting client relations. These initiatives are achieved by providing the highest level of customer service and complying with all company policies, procedures and directives.
SALES GENERATION
Meet sales goals
Utilize the elevated levels of sales and service to maximize sales performance
Demonstrate an in-depth knowledge of merchandise
After closing a sale, monitor all details including: shipping, alterations (if applicable) and special requests to ensure customer satisfaction
Comply with all sales related policies and procedures
Maintain a keen interest in the fashion industry and market trends
CUSTOMER SERVICE
Provide the highest level of customer service to each customer
Build and maintain repeat clientele; utilize client book
Resolve all client problems and complaints quickly and effectively, ensuring client satisfaction
OPERATIONS
Keep sales floor and merchandise neat, organized and stocked
Assist in the maintenance of all inventory in the stockroom and on the selling floor
Assist in all areas of stock, shipping, receiving protocol/policies and all shipping/ receiving related paperwork
Participate in inventories
Comply with all Point-of-Sale policies and procedures
Properly execute all relevant register functions
Adhere to work schedule, inclusive of time and attendance
Participate in all relevant training and development seminars, programs and meetings as directed by store management
Qualifications:
Previous retail experience
Strong personal selling and customer relations experience
Must have flexible availability as per business need
We are an Equal Opportunity Employer M/F/Disability/Vet
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Michael Kors is a world-renowned, award-winning designer of luxury accessories and ready-to-wear. His namesake company, established in 1981,…
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