TC Visa Services, a subsidiary of Thomas Cook (India) Ltd., India’s leading integrated travel and travel related financial services company has partnered with premium meet & greet service provider ‘Marhaba’ to ensure a swift, smooth and safe passage for Indian travelers at Dubai, Abu Dhabi and Bahrain airports- on arrival or departure.
In collaboration with Marhaba, part of dnata, one of the world’s largest international air services providers, Thomas Cook India’s ‘Marhaba’ services include swift visa on arrival approvals, meet-and-greet services on arrival and departure, assistance and guidance through airport clearance, baggage assistance and handover at the pick-up point, to ensure its customers arrive relaxed with the assurance that they are in safe hands.
Thomas Cook India’s consumer research-analysis having highlighted that with increasing complexities of air travel, Indian travelers seek reassuring care and assistance, especially with airport related services.
With significant growth in non immigrant travelers to the UAE (66.3 million as of Jan 2014 and slated to grow at 9.5%: Reuters), this is a large market. Through its Marhaba services, Thomas Cook India will offer its large and diverse consumers – across families, individual holiday makers, honeymooners, ad hoc groups, corporate and MICE customers- another reason to Travel Smooth!
Marhaba Highlights & Inclusions:
UAE Visa (valid for Dubai, Abu Dhabi & Sharjah)
No personal appearance; online visa processing; prompt service
Convenience to applicant: 24X7 applications; single window access pan India; minimum documentation
Visa valid for travel irrespective of hotel or airline selected (excluding Emirates)
Meet & Greet USPs:
Seamless passenger assistance & speedy clearance through all airport formalities-arrivals & departures
Marhaba Lounges at Terminals 1, 2& 3 of Dubai International Airport and Bahrain International Airport
24-hours a day, 7-days a week coverage for Marhaba Operations & Sales counters
Fully equipped call centre; multi lingual staff
Madhavan Menon, Managing Director, Thomas Cook (India) Ltd said: “At Thomas Cook India, consumer delight has always been at the heart of all our initiatives and given Marhaba’s sterling reputation of service excellence, our partnership seemed a natural progression. We see strong synergies in our relationship and look forward to together ensuring that our customers travel smooth!”
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