Southwest Airlines Cargo is leader of the pack when it comes to running a successful operation. The airline was recently named the Airforwarders Association’s “Domestic Carrier of the Year” for the fifth year in a row. It also earned the Express Delivery & Logistics Association’s (XLA) “Domestic Airline of the Year.” This is the 14th year in a row Southwest has won the award.
The Airforwarders Association awarded Southwest the designation as the carrier of the year based on its on time performance, Customer Service, problem resolution, claims handling, technology support, service options, and overall value.
“Without the hard work and dedication of our People across the country, these awards would not be possible,” said Matt Buckley, Vice President of Cargo & Charters. “This recognition is another sign of the incredible commitment our operational team has toward consistently delivering the highest quality of Customer Service. Our cargo sales and marketing team compliments this effort by developing personal customer relationships that we are known for at Southwest Airlines.”
“The Airforwarders Association awarded Southwest Cargo its 2014 Domestic Carrier of the Year award in recognition of the airline’s outstanding performance,” said Brandon Fried, Executive Director of the Airforwarders Association. “The organization’s members congratulate Southwest on its ongoing commitment to quality and on receiving this highly esteemed honor, and look forward to working together in delivering high quality standards essential to our mutual success.”
The Express Delivery and Logistics Association (XLA) represents companies focused on expedited higher value air shipments. Each year, the association surveys its members on the performance of its airline partners on all aspects of service including on time records, logistical handling, communications, and technology. This extensive survey provides the basis for our Annual Airline Excellence Awards. XLA Executive Director Jim Conway noted “the award reflects the outstanding performance of the Southwest Cargo Team as decided by their customers’ express cargo experience throughout the year.”
Recently, Air Cargo World presented Southwest Airlines with its Diamond Award in the “up to 299,999 tonnes” category as part of the annual Air Cargo Excellence Survey. This was the fourth year the airline took home the top prize for being ranked highest for Customer Service, Performance, and Value.
Source:- Southwest Airlines
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