BUSINESS PROCESS MAPPING TRAINING
Jakarta | 14 – 15 November 2016 | Rp. 3.950.000/peserta
Jakarta | 19 – 20 Desember 2016 | Rp. 3.950.000/peserta
TRAINING OVERVIEW:
Proses adalah serangkaian kegiatan yang merubah masukan menjadi keluaran. Proses pengenalan dan penggambaran kegiatan-kegiatan yang ada pada suatu organisasi adalah Pemetaan Proses Bisnis (Business Process Mapping). Proses-proses bisnis seringkali tidak tergambar dengan baik sehingga tidak semua anggota organisasi paham atas keseluruhan proses yang ada.
Apapun kegiatan yang dilakukan oleh corporate merupakan gabungan antara input, action, output, dan proses. Untuk menjaga agar customers, employees, dan shareholders puas, maka corporate management harus berjuang mengatasi conflicting priorities. Dampaknya akan terlihat dalam conflicting processes. Untuk membantu mencapai true customer satisfaction, management memerlukan tools yang dapat melakukan holistic approach untuk menganalisa proses-proses tersebut.
Pelatihan ini menggunakan pendekatan holistic approach mengintegrasikan proses-proses perusahaan agar bisa mencapai true customer satisfaction.
Melalui pelatihan ini para peserta akan memperoleh pengetahuan dan skill mengenai tool tersebut diatas. Dalam pelatihan ini akan ditunjukkan juga kepada para peserta bagaimana melakukan analisa dan memperbaiki critical processes dalam organisasi sehingga dapat memberikan service level tertinggi kepada customers-nya baik internal maupun eksternal. Pelatihan ini juga memberikan pemahaman yang jelas apa yang process mapping dapat lakukan bagi korporasi dan penerapan praktis setiap langkah dalam process mapping. Secara umum pelatihan ini menyajikan proven method yang menjamin better processes dan membangun perusahaan yang lebih berfokus pada customer.
Selain itu, melalui pelatihan ini para peserta akan memperoleh ketrampilan dan pemahaman akan proses, manfaat proses, tatakelola proses, memperbaiki proses. Pelatihan ini juga dilengkapi dengan latihan, serta contoh. Para peserta juga akan difasilitasi bagaimana menggunakan software solution for business process mapping yaitu Microsoft Visio dan Enterprise Architect dalam sesi Process Mapping Generation
TRAINING OBJECTIVES:
Setelah mengikuti pelatihan ini, maka Para Peserta akan mendapatkan pengetahuan dan skill Business Process Mappping, khususnya mampu:
Memahami secara umum dan praktis apa yang dimaksud dengan Process Mapping
Memahami The Four Major Steps of Process Mapping
Memahami melakukan Drilling Down into the Process
Melakukan Process Indentification
Memahami bagaimana melakukan Information Gathering terkait dengan Process Mapping
Mampu melakukan Interviewing and Map Generation
Mampu melakukan Building Map
Mampu melakukan analisa Process Map, Customer Map, Spaghetti Map, dan RACI Matrices
Menggunakan Business Process Mapping Software i.e. Microsoft Visio,Enterprise Architect
BUSINESS PROCESS MAPPING TRAINING OUTLINE
HARI KE 1
INTRODUCTION TO PROCESS MAPPING
What is PROCESS MAPPING
Why process mapping is important
The standard symbols used in process mapping
Types of process maps
Process mapping as a continuous improvement tool.
The 4 major steps of process mapping: Process Identification, Information Gathering, Interviewing and Map Generation., Analyzing the Data.
Customer Mapping
Spaghetti Maps and RACI Matrices
Comprehensive Example
JayKayCo Case Study
DRILLING DOWN INTO THE PROCESS.
Process Defined.
Processes, Units, Tasks, and Actions.
Identifying Inputs and Outputs to Units.
Defining Task and Action Levels
Comprehensive Example
Exercises and Discussion:
Identifying Inputs, Transformations, and Outputs
Identifying Units within a Process
Unit Inputs and Outputs
Identifying Tasks, Actions, and the Related Inputs and Output
Human Resources Processes
PROCESS IDENTIFICATION.
Finding the Story
Identifying Company Processes
Business Process Timeline Worksheets
Comprehensive Example
Exercises and Discussion:
Identifying the Process Trigger.
Determining Which Actions Are Trigger Points.
Identifying All Customer Trigger Points.
Naming the Processes.
Naming All Potential Triggers.
Supporting Processes
Additional Supporting Processes.
Defining the Hiring Process.
INFORMATION GATHERING.
Describe the Process.
Interviewing the Process and Unit Owners.
Process Profile Worksheet.
Comprehensive Example
Tutorial:
How to use Visio for Business Process Mapping
Exercises and Discussion:
Identify the Process and Unit Owners
Improving Process Descriptions
Providing Process Descriptions
Matching Owners to Processes
Identifying Good Objectives
Writing Objectives
Identifying Risks
Determining Risks to Objectives
Identifying Key Controls
Identifying Measures of Success
Completing the Process Profile Worksheet
HARI KE 2
INTERVIEWING AND MAP GENERATION.
Interviewing
Map Generation
Comprehensive Example
Tutorial:
How to use Enterprise Architect for Business Process Mapping
Exercises and Discussion:
Process Mapping Basics
Decision Trees
Verb/Noun Format
A Simple Process Map
Building Your First Complete Map
Putting It All Together
BUILDING THE MAP
Exercises and Discussion:
Mapping the Hiring Process
ANALYSIS OF THE PROCESS MAPS
Review the Process Profile Worksheet
Review the Process Map
Exercises and Discussion:
Analyzing Approvals
Analyzing Process Map Loops
Analyzing Delays, Rework, and Handoffs
Analyzing the Forms
Analyzing Unfinished Activities
Analyzing the Hiring Process
CUSTOMER MAPPING.
Steps of Customer Mapping
Defining the Job
Identifying Key Tasks and Actions
Actions, Inputs, and Outputs
Measures of Success
Ranking Measures and Determining Success
Customer Profile Worksheet
Creating the Customer Map
Exercises and Discussion:
Defining the Job
Identifying Key Tasks
Actions, Inputs, and Outputs
Determining Measures of Success
Completing the Customer Profile Worksheet
Building a Customer Map
A Comprehensive Customer Mapping Project
SPAGHETTI MAPS AND RACI MATRICES
Spaghetti Maps
Identifying the Key Steps
Building the Actual Map
Analyzing the Spaghetti Map
RACI Matrices
Building the RACI Matrix
Analyzing the RACI Matrix
Exercises and Discussion:
Identifying the Key Steps
Building the As Is Spaghetti Map
Building the To Be Map
Spaghetti Mapping the Hiring Process
Determining Responsibilities
Building a RACI Matrix
Analyzing the RACI Matrix
INSTRUCTOR :
Ir. Muhammad Tavip, MPM, Cert.HR (US-Based).
Muhammad Tavip, Ir., MPM, Cert. HR pemegang sertifikasi internasional Project Management berdasarkan PMBOK – PMI, USA dan Human Resource Management (US-based), Alumni of Institut Teknologi Bandung (1992) dan Post Graduate Diploma dari University of South Australia, Adelaide (1995). Beberapa Sertifikasi Internasional yang dipegangnya adalah: Project Management (PM)/ITPM, Software Business Analysis (SBA), Systems Analysis and Design (SAD), Software Quality Assurance (SQA), Software Testing Professional (STP), IT Infrastructure Library (ITIL ), Disaster Recovery Planning (DRP).
Memiliki pengalaman lebih dari 15 tahun di bidang IT, Management and Business. Beliau Mengelola Proyek berskala Nasional dan International. Memberikan jasa konsultansi di bidang Project Management dan IT Project Management, Enterprise Project Management using Project Server 2003/2007/2010, Pelatihan dan Konsultansi Implementasi Balanced Scorecard, dan IT Management consulting. Beliau merupakan salah satu pendesain software Balanced Scorecard MBRIO yang telah digunakan beberapa perusahaan swasta berskala UKM.
Beliau berpengalaman lebih dari 10 tahun memberikan pelatihan baik public maupun in-house dan Coaching untuk bidang IT Management termasuk: Project Management (PM)/ITPM, Software Business Analysis (SBA), Systems Analysis and Design (SAD), Software Quality Assurance (SQA), Software Testing Professional (STP), IT Infrastructure Library (ITIL V2 and V3 ), Disaster Recovery Planning (DRP), IT Risk Management, Information Security Management based on PBI, , COBIT 5 Foundation, Operation Management ( supply chain management, logistics management, warehouse management, inventory management), project financing.
Dari tahun 2001 s/d sekarang Beliau telah membimbing lebih dari 5000 para project Manager di Indonesia mempelajari Project Management dan IT Project Management berdasarkan standard defector PMBOK – PMI, USA mulai dari versi 2000, 2004, dan PMBOK 2008.
Beberapa klien yang pernah mendapatkan bimbingan/ training/coaching/ konsultasi Project Management/ IT Project Management sejak 2001 s/d sekarang diantaranya adalah:
PEMERINTAHAN & BUMN:
Bank Indonesia, PT. Bank Mandiri (Persero) Tbk, PT. Bank Negara Indonesia (Persero) Tbk, PT. Bank Rakyat Indonesia (Persero) Tbk, Depnakertrans, Departemen Dalam Negri, Departemen PU, Departemen Agama, Departemen Keuangan, PLN, BKPM, BPKP, PT. PUSRI, Sekolah Staff Komando Angkatan Laut (SESKOAL). PT. Telkom, PT. Sigma Cipta Caraka, Komisi Pemberantasan Korupsi (KPK), PT. Antam, Tbk, PT. Laras Astra Kartika, dll.
PERUSAHAAN SWASTA:
Bank Artha Graha International Tbk, Bank BTN, PT. Bank UOB Buana, Artha Jasa, Kabel Vision, Alcatel, PT. Hindoli (A Cargill Co), Satelindo, Excelcom, Bank Bali, Bank Permata, Tbk, Citra Sari Makmur, PT. Amway Indonesia, PT. Pabrik Kerta Tjiwi Kimia, PT. Astragraphia, Tbk, Metro TV news, PT. Intikom, PT. Bank DKI, Galenium Pharmasia Lab, PT. Unicharm Indonesia, PT. Primacom, PT. Gramedia – Majalah, Swadharma, PT. Data Script, PT. Bank Mega, PT. Astra Oto Parts, Talisman Energy Inc, PT. Berca Hardaya Perkasa, PT. Mandiri Sekuritas, PT. Arutmin, ACC, dll.
PERUSAHAAN ASING:
Caltex, Unocal, PWC, Chevron, BHP Billiton, Vico Indonesia, PT. Coats Indonesia, PT. Sumiko Leadframe Bintan, PT. Metlife Sejahtera, Santos Asia Pacific Pty Ltd, German Centre, PT. Thames PAM Jaya, PT. AC Nielsen Indonesia, KPC, PT. Freeport Indonesia, PT. Mattel Indonesia, PT. Bank Rabobank International Indonesia, PT. Roche Indonesia, PT. Nestle Indonesia, PT. Arun LNG, PT. Sinar Meadow International Indonesia, PT. Bank HSBC, PT. Oberthur Indonesia, PT. Bank Woori Indonesia, PT. Bank of Tokyo, PT. Atlas Copo, PT. Bank RBS,dll.
UNIVERSITAS & LSM:
Universitas PETRA, STIE Perbanas, Universitas Trisakti, HIV Foundation, Universitas Maranatha, Universitas Satya Wacana, Universitas Atmajaya World Vision, dll.
VENUE :
Jakarta (Maxone Hotel Menteng, Balairung Hotel Matraman, Sentral Hotel, Haris Tebet, Gd Muamalat Institute, Ibis Manggadua, Little Amaroossa Residence, Cosmo Amaroossa, Zodiak MT. Haryono, Grand Tjokro)
TRAINING DURATION :
2days
TRAINING TIME
14 Nov 2016-15 Nov 2016
19 Dec 2016-20 Dec 2016
INVESTMENT/PERSON :
3.950.000/person (full fare) or
3.750.000/person (early bird, payment 1 week before training) or
3.500.000/person (if there are 3 persons or more from the same company)
FACILITIES FOR PARTICIPANTS:
Training Module
Flash Disk contains training material
Certificate
Stationeries: NoteBook and Ballpoint
T-Shirt
Backpack
Training Photo
Training room with Full AC facilities and multimedia
Lunch and twice coffeebreak every day of training
Qualified Instructor
Formulir Permintaaan Informasi Lanjutan / Pra-Pendaftaran Public Training
INFORMATION OPTIONS
Judul Training (required)
Tanggal Training
Select a message type
(required)
PERSONAL DATA
Your Name (required)
Job Title (required)
Company (required)
Company Address
Email (valid email required)
Mobile Phone (required)
Office Phone (required)
Extention No.
Facsimile (Fax)
Website
PRE REGISTRATION DATA (Tidak Mengikat)
Penanggung Jawab Training di Perusahaan
Email
Office Phone+Ext atau No. Handphone
Jumlah Peserta (required)
Nama-nama peserta
Payment Method
MESSAGE FOR TRAINING PROVIDER
Pesan untuk penyelenggara Training
CC this registration / message to me
cforms contact form by delicious:days