2016-11-02

BUSINESS PROCESS MAPPING TRAINING
Jakarta | 14 – 15 November 2016 | Rp. 3.950.000/peserta
Jakarta | 19 – 20 Desember 2016 | Rp. 3.950.000/peserta

TRAINING OVERVIEW:

Proses adalah serangkaian kegiatan yang merubah masukan menjadi keluaran. Proses pengenalan dan penggambaran kegiatan-kegiatan yang ada pada suatu organisasi adalah Pemetaan Proses Bisnis (Business Process Mapping). Proses-proses bisnis seringkali tidak tergambar dengan baik sehingga tidak semua anggota organisasi paham atas keseluruhan proses yang ada.

Apapun kegiatan yang dilakukan oleh corporate merupakan gabungan antara input, action, output, dan proses. Untuk menjaga agar customers, employees, dan shareholders puas, maka corporate management harus berjuang mengatasi conflicting priorities. Dampaknya akan terlihat dalam conflicting processes. Untuk membantu mencapai true customer satisfaction, management memerlukan tools yang dapat melakukan holistic approach untuk menganalisa proses-proses tersebut.

Pelatihan ini menggunakan pendekatan holistic approach mengintegrasikan proses-proses perusahaan agar bisa mencapai true customer satisfaction.

Melalui pelatihan ini para peserta akan memperoleh pengetahuan dan skill mengenai tool tersebut diatas. Dalam pelatihan ini akan ditunjukkan juga kepada para peserta bagaimana melakukan analisa dan memperbaiki critical processes dalam organisasi sehingga dapat memberikan service level tertinggi kepada customers-nya baik internal maupun eksternal. Pelatihan ini juga memberikan pemahaman yang jelas apa yang process mapping dapat lakukan bagi korporasi dan penerapan praktis setiap langkah dalam process mapping. Secara umum pelatihan ini menyajikan proven method yang menjamin better processes dan membangun perusahaan yang lebih berfokus pada customer.

Selain itu, melalui pelatihan ini para peserta akan memperoleh ketrampilan dan pemahaman akan proses, manfaat proses, tatakelola proses, memperbaiki proses. Pelatihan ini juga dilengkapi dengan latihan, serta contoh. Para peserta juga akan difasilitasi bagaimana menggunakan software solution for business process mapping yaitu Microsoft Visio dan Enterprise Architect dalam sesi Process Mapping Generation

TRAINING OBJECTIVES:

Setelah mengikuti pelatihan ini, maka Para Peserta akan mendapatkan pengetahuan dan skill Business Process Mappping, khususnya mampu:

Memahami secara umum dan praktis apa yang dimaksud dengan Process Mapping

Memahami The Four Major Steps of Process Mapping

Memahami melakukan Drilling Down into the Process

Melakukan Process Indentification

Memahami bagaimana melakukan Information Gathering terkait dengan Process Mapping

Mampu melakukan Interviewing and Map Generation

Mampu melakukan Building Map

Mampu melakukan analisa Process Map, Customer Map, Spaghetti Map, dan RACI Matrices

Menggunakan Business Process Mapping Software i.e. Microsoft Visio,Enterprise Architect

BUSINESS PROCESS MAPPING TRAINING OUTLINE

HARI KE 1

INTRODUCTION TO PROCESS MAPPING

What is PROCESS MAPPING

Why process mapping is important

The standard symbols used in process mapping

Types of process maps

Process mapping as a continuous improvement tool.

The 4 major steps of process mapping: Process Identification, Information Gathering, Interviewing and Map Generation., Analyzing the Data.

Customer Mapping

Spaghetti Maps and RACI Matrices

Comprehensive Example

JayKayCo Case Study

DRILLING DOWN INTO THE PROCESS.

Process Defined.

Processes, Units, Tasks, and Actions.

Identifying Inputs and Outputs to Units.

Defining Task and Action Levels

Comprehensive Example

Exercises and Discussion:

Identifying Inputs, Transformations, and Outputs

Identifying Units within a Process

Unit Inputs and Outputs

Identifying Tasks, Actions, and the Related Inputs and Output

Human Resources Processes

PROCESS IDENTIFICATION.

Finding the Story

Identifying Company Processes

Business Process Timeline Worksheets

Comprehensive Example

Exercises and Discussion:

Identifying the Process Trigger.

Determining Which Actions Are Trigger Points.

Identifying All Customer Trigger Points.

Naming the Processes.

Naming All Potential Triggers.

Supporting Processes

Additional Supporting Processes.

Defining the Hiring Process.

INFORMATION GATHERING.

Describe the Process.

Interviewing the Process and Unit Owners.

Process Profile Worksheet.

Comprehensive Example

Tutorial:

How to use Visio for Business Process Mapping

Exercises and Discussion:

Identify the Process and Unit Owners

Improving Process Descriptions

Providing Process Descriptions

Matching Owners to Processes

Identifying Good Objectives

Writing Objectives

Identifying Risks

Determining Risks to Objectives

Identifying Key Controls

Identifying Measures of Success

Completing the Process Profile Worksheet

HARI KE 2

INTERVIEWING AND MAP GENERATION.

Interviewing

Map Generation

Comprehensive Example

Tutorial:

How to use Enterprise Architect for Business Process Mapping

Exercises and Discussion:

Process Mapping Basics

Decision Trees

Verb/Noun Format

A Simple Process Map

Building Your First Complete Map

Putting It All Together

BUILDING THE MAP

Exercises and Discussion:

Mapping the Hiring Process

ANALYSIS OF THE PROCESS MAPS

Review the Process Profile Worksheet

Review the Process Map

Exercises and Discussion:

Analyzing Approvals

Analyzing Process Map Loops

Analyzing Delays, Rework, and Handoffs

Analyzing the Forms

Analyzing Unfinished Activities

Analyzing the Hiring Process

CUSTOMER MAPPING.

Steps of Customer Mapping

Defining the Job

Identifying Key Tasks and Actions

Actions, Inputs, and Outputs

Measures of Success

Ranking Measures and Determining Success

Customer Profile Worksheet

Creating the Customer Map

Exercises and Discussion:

Defining the Job

Identifying Key Tasks

Actions, Inputs, and Outputs

Determining Measures of Success

Completing the Customer Profile Worksheet

Building a Customer Map

A Comprehensive Customer Mapping Project

SPAGHETTI MAPS AND RACI MATRICES

Spaghetti Maps

Identifying the Key Steps

Building the Actual Map

Analyzing the Spaghetti Map

RACI Matrices

Building the RACI Matrix

Analyzing the RACI Matrix

Exercises and Discussion:

Identifying the Key Steps

Building the As Is Spaghetti Map

Building the To Be Map

Spaghetti Mapping the Hiring Process

Determining Responsibilities

Building a RACI Matrix

Analyzing the RACI Matrix

INSTRUCTOR :

Ir. Muhammad Tavip, MPM, Cert.HR (US-Based).

Muhammad Tavip, Ir., MPM, Cert. HR pemegang sertifikasi internasional Project Management berdasarkan PMBOK – PMI, USA dan Human Resource Management (US-based), Alumni of Institut Teknologi Bandung (1992) dan   Post Graduate Diploma dari University of South Australia, Adelaide (1995).  Beberapa Sertifikasi Internasional yang dipegangnya adalah: Project Management (PM)/ITPM, Software Business Analysis (SBA), Systems Analysis and Design (SAD), Software Quality Assurance (SQA), Software Testing Professional (STP), IT Infrastructure Library (ITIL ), Disaster Recovery Planning (DRP).

Memiliki pengalaman lebih dari 15 tahun di bidang IT, Management and Business. Beliau Mengelola Proyek berskala Nasional dan International. Memberikan jasa konsultansi di bidang Project Management dan IT Project Management, Enterprise Project Management using Project Server 2003/2007/2010, Pelatihan dan Konsultansi Implementasi Balanced Scorecard, dan IT Management consulting. Beliau merupakan salah satu pendesain software Balanced Scorecard MBRIO yang telah digunakan beberapa perusahaan swasta berskala UKM.

Beliau berpengalaman lebih dari 10 tahun memberikan pelatihan baik public maupun in-house dan Coaching untuk bidang IT Management termasuk: Project Management (PM)/ITPM, Software Business Analysis (SBA), Systems Analysis and Design (SAD), Software Quality Assurance (SQA), Software Testing Professional (STP), IT Infrastructure Library (ITIL V2 and V3 ), Disaster Recovery Planning (DRP), IT Risk Management, Information Security Management based on PBI, , COBIT 5 Foundation, Operation Management ( supply chain management, logistics management, warehouse management, inventory management), project financing.

Dari tahun 2001 s/d sekarang Beliau telah membimbing lebih dari 5000 para project Manager di Indonesia mempelajari Project Management dan IT Project Management berdasarkan standard defector PMBOK – PMI, USA mulai dari versi 2000, 2004, dan PMBOK 2008.

Beberapa klien yang pernah mendapatkan bimbingan/ training/coaching/ konsultasi Project Management/ IT Project Management sejak 2001 s/d sekarang diantaranya adalah:

PEMERINTAHAN & BUMN:

Bank Indonesia, PT. Bank Mandiri (Persero) Tbk, PT. Bank Negara Indonesia (Persero) Tbk, PT. Bank Rakyat Indonesia (Persero) Tbk, Depnakertrans, Departemen Dalam Negri, Departemen PU, Departemen Agama, Departemen Keuangan, PLN, BKPM, BPKP, PT. PUSRI, Sekolah Staff Komando Angkatan Laut (SESKOAL). PT. Telkom, PT. Sigma Cipta Caraka, Komisi Pemberantasan Korupsi (KPK), PT. Antam, Tbk, PT. Laras Astra Kartika, dll.

PERUSAHAAN SWASTA:

Bank Artha Graha International Tbk, Bank BTN, PT. Bank UOB Buana, Artha Jasa, Kabel Vision, Alcatel, PT. Hindoli (A Cargill Co), Satelindo, Excelcom, Bank Bali, Bank Permata, Tbk, Citra Sari Makmur, PT. Amway Indonesia, PT. Pabrik Kerta Tjiwi Kimia, PT. Astragraphia, Tbk, Metro TV news, PT. Intikom, PT. Bank DKI, Galenium Pharmasia Lab, PT. Unicharm Indonesia, PT. Primacom, PT. Gramedia – Majalah, Swadharma, PT. Data Script, PT. Bank Mega, PT. Astra Oto Parts, Talisman Energy Inc, PT. Berca Hardaya Perkasa, PT. Mandiri Sekuritas, PT. Arutmin, ACC, dll.

PERUSAHAAN ASING:

Caltex, Unocal, PWC, Chevron, BHP Billiton, Vico Indonesia, PT. Coats Indonesia, PT. Sumiko Leadframe Bintan, PT. Metlife Sejahtera, Santos Asia Pacific Pty Ltd, German Centre, PT. Thames PAM Jaya, PT. AC Nielsen Indonesia, KPC, PT. Freeport Indonesia, PT. Mattel Indonesia, PT. Bank Rabobank International Indonesia, PT. Roche Indonesia, PT. Nestle Indonesia, PT. Arun LNG, PT. Sinar Meadow International Indonesia, PT. Bank HSBC, PT. Oberthur Indonesia, PT. Bank Woori Indonesia, PT. Bank of Tokyo, PT. Atlas Copo, PT. Bank RBS,dll.

UNIVERSITAS & LSM:

Universitas PETRA, STIE Perbanas, Universitas Trisakti, HIV Foundation, Universitas Maranatha, Universitas Satya Wacana, Universitas Atmajaya World Vision, dll.

VENUE :

Jakarta (Maxone Hotel Menteng, Balairung Hotel Matraman, Sentral Hotel, Haris Tebet, Gd Muamalat Institute, Ibis Manggadua, Little Amaroossa Residence, Cosmo Amaroossa, Zodiak MT. Haryono, Grand Tjokro)

TRAINING DURATION :

2days

TRAINING TIME

14 Nov 2016-15 Nov 2016

19 Dec 2016-20 Dec 2016

INVESTMENT/PERSON :

3.950.000/person (full fare) or

3.750.000/person (early bird, payment 1 week before training) or

3.500.000/person (if there are 3 persons or more from the same company)

FACILITIES FOR PARTICIPANTS:

Training Module

Flash Disk contains training material

Certificate

Stationeries: NoteBook and Ballpoint

T-Shirt

Backpack

Training Photo

Training room with Full AC facilities and multimedia

Lunch and twice coffeebreak every day of training

Qualified Instructor

Formulir Permintaaan Informasi Lanjutan / Pra-Pendaftaran Public Training

INFORMATION OPTIONS

Judul Training (required)

Tanggal Training

Select a message type

(required)

PERSONAL DATA

Your Name (required)

Job Title (required)

Company (required)

Company Address

Email (valid email required)

Mobile Phone (required)

Office Phone (required)

Extention No.

Facsimile (Fax)

Website

PRE REGISTRATION DATA (Tidak Mengikat)

Penanggung Jawab Training di Perusahaan

Email

Office Phone+Ext atau No. Handphone

Jumlah Peserta (required)

Nama-nama peserta

Payment Method

MESSAGE FOR TRAINING PROVIDER

Pesan untuk penyelenggara Training

CC this registration / message to me

cforms contact form by delicious:days

Show more