ITIL V3. Fundamental
Aryaduta Hotel Semanggi/Swiss-Belhotel, Jakarta | 17-19 September 2012 | Rp. 3.750.000 ,- (Full fare)
Descriptions :
This 3-day certificate course is the ideal starting point for any person or organisation needing to find out about ITIL, the world best practice in IT Service Management.
The course provides a comprehensive understanding of the ITIL V3 Framework and how it may be used to enhance the quality of IT Service Management within an organisation. The focus is on an integrated approach to IT Service Management through cross-departmental processes and implementation of effective communication channels. Attendees learn a common vocabulary and a shared understanding of IT Service Management best practice.
Objectives :
The course enables delegates to understand how an integrated IT Service Management framework, based on ITIL best practice guidelines, can be adopted and adapted within their own organizations.
The aim of this course is for each participant to gain competencies in the following:
Service Management as a Practice
Service Lifecycle
Key Principles and Models
Generic Concepts
Selected Processes
Selected Roles
Selected Functions
Technology and Architecture
Related standards and frameworks
The issues of implementing ITIL Service Management into an organization and creating a cycle of continuous improvement
Target Audience :
The ITIL Essentials course is appropriate for all IT staff, but more specifically people in the following roles should attend:
IT Managers
CIOs
IT Line Managers
Process stakeholders
Service Delivery Managers
Participants wishing to progress to the further ITIL Certifications (Service Capability Diploma, Service Management Diploma or Advanced Diploma in IT Service Management)
Course Contents and Descriptions:
Introduction
History of ITIL
ITIL Qualification scheme
2. Service Management as a practice
Service
Service Management
Processes
Roles
Organization
3. The Service Lifecycle
The Structure, Scope, Components and Interfaces of the ITIL Library
ITIL Service Life cycle
4. Service Strategy
Service Models
Service Portfolio Management
Demand Management
Financial Management
Return on Investment
5. Service Design
Service Catalogue Management
Service Level Management
Capacity Management
Availability Management
IT Service Continuity Management
Information Security Management
Supplier Management
6. Service Transition
Change Management
Service Asset and Configuration Management (SACM)
Release and Deployment Management
Service Knowledge Management
7. Service Operation
Incident Management
Event Management
Request Fulfillment
Problem Management
Access Management
8. Continual Service Improvement
The Continual Service Improvement Model
IT Governance across the Service Lifecycle
9. Technology and Architecture
Generic requirements for an integrated set of Service Management Technology
Understand how Service Automation assists with integrating Service Management processes
10. Related Standards and Frameworks
ISO/IEC 20000
ISO 27000
ISO 9000
ISO 19770
ISO 15504
SixSigma
COBIT
CMMI
11. ITIL Simulation
The simulation puts course participants in the shoes of an organisation doing its best to maximise revenue through day-to-day operations
Experience how to improve (ITIL) processes so as to achieve business goals
Demonstrate improvements through a balanced approach encompassing people, process and technology
12. Implementing ITIL
Implementation tips and tricks
Business case and KPIs
Aligning People, Process, Technology and Organisational requirements
Workshop Leader :
Fauzi Hasan
Fauzi Hasan, DR, Ir. MM, MBA, PMP, CISA, CISSP, SSCP, CISM, CMPP, CSCP, CGeIT, APICS, ITIL, CEP-PM, APICS,
Having vast experience in the project management area with areas of exposure such as: banking IT & Telco, manufacturing, Oil and Gas industries, enhanced with application of business process improvement procedure in line with CMMI methodology; while also delivering consultancy in IT strategy and audit, and supplemented with direct involvement in the setting up of BCP and DRP complementing the establishment of DRC for local Indonesian banks and government institutions.
Business development and sales executive experienced in direct operational involvement in the information technology and telecommunication services. Major focus in satellite-VSAT/DMV/ ISBN and wireless OFDM, CDMA and embryonic form of 3G services, while having vast experiences for combined Telco solutions with diversified media and technology platforms applied in diversified Industry.
Strong exposure and with hands on knowledge of business process re-engineering and information technology implementation specializes in Enterprise Resource Planning cushioned with telecommunication network. During the exposures has presented deliverables such as:
Project management for Bank, telecommunication industry, Oil &Gas
CMMI application and Information system audit implementation
Set up Telco services business for Oil and Gas
Set up project management services and IT application services business in the Oil and Gas Industry sector
Set up and expand the VSAT DMV services to major Oil industry
Set up TETRA radio telecommunication business (NOKIA) in Indonesia , especially with Police dept and the TNI, and other government agencies
Developed a strategy to implement IT application especially the ERP supporting the business processes in the area of logistics and supply chain management
Initiated and developed a strategic alliance with a global computer company to design and market GIS system products
Manage strategic corporate accounts at government institutions and major private organizations on hardware, software and telecommunication services
Implement eTOM deployment in Saudi Telcom (STC), extensive exposure in process decomposition, and conducted BPAM and ITIL training to STC staffs
Lecturer in IT governance and certified project management professional and in IT security, also supply chain management
Develop and introduce the Integrated Logistics Services or Third Party Logistics to the Indonesian industrial community (Singapore Technology Logistics)
Ran organization as a business within a business based on a custom driven philosophy, by introducing new concepts, programs and direction to increase productivity and efficiencies.
Proven marketing and sales ability in closing management services different countries
Negotiated and dealt with executives of multinational on various aspects of business ventures.
Develop the Disaster Recovery Services business plan and execute with local and regional partners (SingTel)
Develop and implement strategy for the implementation of SISKOMDAGRI project-telecommunication networking of the Minister of Internal Affairs
Set up implement strategy for Telecommunication services business (Telco)
Set up Intelligent Video Network/ IVN business with Scopus International in Indonesia
Strong strategic thinker, planner, and problem solver with leadership quality for achieving bottom-line goals, including managing multi-disciplinary, cross-cultural teams toward a common purpose.
Conceived and marketed a new trend and concept of Third Party Logistics facilitate clients with outsourcing the logistics and supply chain activities in the direction of generating efficiency and productivity as related to Oil and Gas industry. Developed and implemented programs for corporate accounts and the channels for the hardware and application systems as catalyst to the business acceleration and achievement at Hewlett-Packard.
Training Fee
Rp. 2.950.000 ,- (REG for 3 person/more; payment before 10 Sep 2012)
Rp. 3.250.000,- (REG before 03 Sep 2012; payment before 10 Sep 2012)
Rp. 3.750.000 ,- (Full fare)
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